RoboHelp

RoboHelp 2017 - latest versionNotice that the up and down arrows on the right pane of the Print Document Section Layout dialog box are both grayed out. The same thing happens if I select Chapter layout. If I choose Glossary or Index only the up arrow is visible and the down is grayed out. After 16 years of working with RoboHelp, I don't think I've never encountered this before... Thoughts?

I have RoboHelp 10 integrated with TFS 2013/2015. I just switched to a Windows 10 laptop and I mapped my local folders to TFS slightly differently than before: opening the RH project through version control and creating each local folder. When I check out topics, it is properly reflected in Visual Studio Source Control Explorer, but when I check in a topic, I get this pop-up saying "Parameter is not valid," and the topic is still checked out. There is no title bar in the pop-up so I can't be sure what application is throwing it. I have to check the topic in with Source Control Explorer and then check it in with RoboHelp.What is happening?

HiCan we change the "Home" text in Breadcrumbs?In  Frameless skin > Topic Page > Breadcrumbs > Container, the default breadcrumb is Home > Default Topic and the "Home" text is clickable that takes the user to the first book/topic.I would like to change it to, You are here > Topic 1 > Topic 2, etc and I do not want the "You are here" text as clickable. 

Hi everyone,  When choosing the 'circular number' formatting, I get this effect when generating a PDF - where the circle is crushed. It's fine in settings. It's been fine previously.  Any suggestions on how to rectify this? Thanks for your time.

Since Chrome is ending support for Flash at the end of the year, will the RoboHelp Server Admin Panel be updated to not use Flash any longer? What is Adobe's plan to deal with this, does anyone know?Any input/help is appreciated.

Hello RoboHelp Friends,In RH2019, Azure_Blue layout, I added a "Feedback" button as shown in screenshot below. It's supposed to say Feedback and it goes to a URL. However, that space is limited, so it squishes the image down and I can't read the word Feedback. Is there a way we can make it just text and link it to a URL? Or make the image bigger? Thank you so much, Friends.

Hello, I am trying to solve an issue with the Frameless output. It seems that HTML anchors like <a id="foo"></a> do not work properly when the anchor is in a table cell. This also affects headings in a table cell that would be part of the mini-TOC in the right panel.  I have tested this in the RoboHelp Reimagined project. Here are the steps I used:Open the RoboHelp Reimagined projectOpen any topic sufficiently long that you need to scroll to see contentsInsert a two row table "below the fold" so that it is not visible when you first open the topic in generated output, but not so far down that it's at the very bottom of the pageIn the first row, insert an H2 with arbitrary textIn second row, insert any text and use the Insert Bookmark button on the editing toolbar to insert any book mark below the text; give the bookmark an arbitrary name (e.g., foo)Select arbitrary text at the top of the topic to link to the bookmark you just createdExample: <a href="#foo"

I am using RH2019 classic and after migrating from RH2015 I don't see my Master_Pages folder under Project Files in the Project Manager pod.  When I view the online help, the procedures do not match my UI. For example,  I don't see a Project Set up option ; or a Help menu option to use to get the latest Update. 

Hi everyone, I'm currently working a masterpage layout for a PDF document in RH. Does anyone have any examples of attractive, easy-to-implement masterpages for PDFs? Or does Adobe have a database or examples built in the RH? Thanks for your time.

Hi everyone,I'm currently looking to style the PDF output of RoboHelp - but I'd like this to be different the web-based output. I know I can have multiple stylesheets, and apply stylesheets to topics. What is the best way to manage this?  I want one stylesheet for web, one for PDF output. What's the most effective way to implement them?  

I made a CSH. But the display result is different between IE and Chrome.In an IE(left), there is no function bar, but in Chrome(right), the function bar appears.The URL is totally the same.I input : ...\My RoboHelp Projects\OnlineManual\!SSL!\Responsive_HTML5\index.htm?rhcsh=1&rhmapno=2redirected : ...\My RoboHelp Projects\OnlineManual\!SSL!\Responsive_HTML5\First_Topic.htm How can I remove the function-bar like IE? 

I'm interested in having certain articles have a "Was this article helpful?" or "Did this answer your question" disclaimer at the bottom. I'd also like there to be a writing option to populate after the user selects either Yes/No. I'd then like to gather the results. Does anyone have any advice on implementing this? 

Hello, I currenlty use Robohelp 2015 to create/manage an intenral employee knowledge base for the company I work for. Without going into a massive amount of detail, we are currently going over a major system overhaul and replacing the systems used for our employees to help customers. This new platform has a built in knowledge base and we'd like to start transferring some of our data into this system. I've been asked to compile a list of the topics and all the metadata associated with that topic, but after the past week of trying to figure it out on my own, I'm unable to figure out how to do this. I am just trying to export metadata for each topic, ideally something that shows what images are attached to each topic page as well. Is there a way I can do this?

I'm using RH 2019 (reimagined), update 14, and there are extra spaces sometimes appearing before condition tags that seem impossible to remove. For example, in Author view, note the extra space between InformaCast and Mobile in the following sentence:  You will be redirected to a page where you will have to enter your password unless you are already logged into your account, in which case you will be immediately logged into InformaCast  Mobile Fusion. The Source view looks like the following:  You will be redirected to a page where you will have to enter your password unless you are already logged into your account, in which case you will be immediately logged into InformaCast <span data-condition="Others:Mobile"> Mobile</span><span data-condition="Others:Fusion"> Fusion</span>. You can see that there are two spaces (one after InformaCast and one before Mobile). However, when I remove that space either in Au

I'm using RoboHelp 2019 (reimagined), update 14. While in Author view, if I open the Topic tab, display the Index dropdown and place my cursor in the Index Keywords field, RH freezes. I can't click anywhere else within the program and get a response. The only thing I can do is close the program and reopen it. 

Hi,I have tested the new Adobe RoboHelp 2019 with the latest version available a month ago, and after installing it, the Robohelp 2019 has a multilingual interface that works fine, but it doesn't if later you open the Robohelp 2019 Classic, the UI stays in English, which is the default language we got.Notice that you can't change the UI language on Classic but just the project language. Is it possible that a hidden option need to be activated somewhere to change the UI language or that the installation is corrupted somehow despite it was installed on several different machines and everything works but the UI language change? Does anyone has any ideas about this behavior?Thanks and kind regards.

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I need a CSH. I generated responsive help.When I call "index.htm?rhcsh=1&rhmapno=2" At first, index.htm is displayed, and 0.5 seconds later, the page redirects to an another page.So, the page blinks.I want to see the final page without blinking.Is there any way?

I'm using RH 2019.When I generate responsive HTML5, an error occurs.I can't see any error log. How can I do solve it? 

I've just upgraded my project to RoboHelp 2019, update 14 (not Classic). I use a lot of condition tags to designate "flavors" of our software applications, but only a few TOCs. For example, InformaCast comes in three "flavors:" Basic, Adv CUCM, and Adv HRE; however, I only have one TOC. In past versions of RH (including RH 2019 Classic), topics that were excluded from an output by conditional text were also excluded from the published TOC. Upon generating and publishing my upgraded projects, I've just noticed that while the topics themselves are still excluded from the published output as designed, the TOC is including them (clicking the links doesn't find the topic though).  In the following picture, the topics highlighted with a red box are CUCM topics that should not show up in the TOC of the HRE output. The topic itself is missing (as shown in the right pane), but the TOC still shows it.  Is this a bug or do I need to create different TOCs for each fla

Hello, I would like to know how to create a custom skin for Adobe Robohelp? Thank you. Selvei.

I have recently discovered that specific search words are not returning any results in my project output even though there are many topics in my project with the word. If I search for other words, I get a lot of search results, so search does seem to work, but not for all words. (i.e. when I search for the word health, no results are found even though many topics have the word health. If I search for the word case, I get many search results). I checked to ensure the topics don't have "exclude from search" selected.  Any help is appreciated. 

I have just upgraded a project first from Robo 2017 to Robo 2019 Classic (that went fine), then from Robo 2019 Classic to Robo 2019. In the resulting pages, my user-defined variables are being repeated in my project (authoring) files.And in the output files, they are appearing in triplets.  Does anyone know why this is, or how to fix it? Thanks,  Mark 

This issue started recently.   I open RoboHelp and the window displaying Recent Projects displays. When I click a link, a different guide opens than the one selected.    I hover over a link and and display the hyperlink path.. I see it is correct and click on the project name, but it still brings up an incorrect guide.   See the attachments. Recent Projects Hyperlink shows what I'm tryiing to select. The Opened Guide shows what guide opened. There is no rhyme or reason as to what guide opens when I click a different link. It's been happening a few weeks now.   Thank you, Michele    

We have published Update 14 for RoboHelp 2019. Go to Help > Updates to update your version. Here are more details about this update: https://helpx.adobe.com/robohelp/kb/fixed-issues.html