RoboHelp

Here's a new one: I have a Word file that I'm importing that has a mailto: hyperlink defined. During import this appears to trigger RH2017 into composing a new email to the hyperlink's email address (luckily it doesn't send it). I do see the link appear properly in the project file's "URLs" list.Any idea why RH is doing this? I'm using Office 365 Word/Outlook and RH 2017?Thx,-DavidMessage was edited by: David Hauck (add Outlook as Office 365 app in use)

 In the Word document below I have the Heading 4 text of "Double Range" and "Comparison". The former is correctly styled during conversion but the latter is somehow styled with color "white", making it hidden (against white background) in the resulting output.Here's what the rendered HTML looks like in the RH2019 Classic topic pane:Here's what the HTML source looks like in the RH2019 Classic topic pane (first the former heading and then the latter):<h4 style="margin-left: 0cm; text-indent: 14.45pt;"><a name="b_Double_Range" id="b_Double_Range"><span style="color: #000000; font-weight: normal;">b)<span style="font: 7.0pt 'Times New Roman';">  </span></span> <span style="color: #000000;">Double-Range</span></a></h4><h4 style="margin-left: 0cm;"><a name="c_Comparison" id="c_Comparison"><span style="color: #000000; font-weight: normal;">c)<span style="fo

Hi all, First off... great bit of support in this group... thx! I'm using TechComm 2015, importing Frame docs into RoboHelp for Responsive HTML5 output. Specifically with regard to image conversion, when I set the "preferred dimensions" width and height to 0 (to prevent image sizing during conversion), the images do not appear in the output. Disabling above does allow them to appear in output, thus I don't know why this is happening. Wondering anyone has comments that will alleviate? Thanks!

In RH19 Reimagined, how do I change the Copyright date in the Indigo skin? In the footer it says 2019.   I cant find a skin component using the skin editor where I can change this.

I am having a responsive html5 output. Can we include a book in the ToC, add topics to the book and then hide the book and its topic?One way is apply author comments or similar conditional tag to the book and the topics so that they hide from the output. Is there any other way? Also, if I have 5 new topics in the project manager and I have hidden them from search, they are not part of toc but they are context sensitive topics. This is intentional.If the context sensitive help call pulls the correct topic and token will it still launch the right topic? even if it is not in the toc...but it is in the project?

I created three steps, inserted an image, then added a fourth step. I'm getting:   1 .... 2 .... 3 .... <image> 1 ....  

Hi!  How to download Adobe RoboHelp 2015.0.4. ? The link to this patch does not work here https://www.adobe.com/support/robohelp/downloads.html

Hi  I am trying to create a style from UI as given below:I would like the <div> to have <li> items. Please could you let me know how can I go about creating this type of a style. It would be helpful if I can create it from the Styles editor screen rather than the HTML editor screen.

Hi Team,   It takes more time to generate an output. Previous, It was not like that.    Displays Indexing references loading and loading.    can anyone help me on this.  

I would like to use a different font from the fonts available in new Robohelp 2019. Can I do this? 

Does anyone know how to install Extendscript Toolkit for use with RH2019 Classic? It doesn't seem to be part of the installer like it used to be?

First off, I'm using RH 2019.0.12 and outputing my project to Responsive HTML5.  My issue is that the Search function on our Web Help doesn't work.  You input a keyword and click the spyglass or hit Enter and nothing happens.  I've looked for the required search xml files (whftdata0.xml,WHFWDATA0.XML, etc.), and I don't see them in the whxdata folder in my output.What I've tried:Opening the web help in multiple browsers (Firefox, IE)Downloading and installing MSXML 4 (per advice in a community post)Uninstalling/reinstalling RobohelpCopying the revised scripts (from https://helpx.adobe.com/robohelp/kb/search-issue-responsive-html5.html) into both my project contents and backend RH template folder.Enabled Substring Search option in output preset and regenerated the outputDeleting the ouput folder and output preset and recreating themI noticed in the output that's on the server (for which I had to recreate the project almost from scratch), and has active search functio

Using RoboHelp 11 to generate WebHelp that's called through a URL, for example: http://domain.com/folder/subfolder/index.htm#bookname/helpTopic/helpTopic.htm (where "bookname" is the folder containing the subfolders for each individual help topic, each with the same name as the individual help topic, as imported from FrameMaker).The help content is posted publicly to the WWW.When I test the link locally (from my C: drive), it works.When I call the help topic from the application, it pulls up the frame for the help set, with a 404 error displayed for the help topic identified through #bookname/helpTopic/helpTopic.htm.However, I can click the link to the help topic from the TOC in the help set frame, and it pulls up the help topic correctly. The main help set link (http://domain.com/folder/subfolder/index.htm) works fine.The help content for a prior release, generated the same way, works. It's just the new release that is generating the 404 error for the context-sensitive link

I'm using RoboHelp 2019. I have generated a Table of Content for my documents. However, after compiling them and viewing, I'm not able to view the table of contents. an someone help me quickly in this regard? Thank you!

In the primary layout window for WebHelp in RoboHelp 8, there is a check box for "Add About Box" but there's no button allows you to input information in the "about box".   However, in FlashHelp primary layout set up, there is an Add button next to the "Add About Box" check box that provides access to a window where you can input the about information.Seems like the "Add" button got lost in WebHelp primary layout setup window.

Hello Everyone,I imported a Word document and created HTML output using RoboHelp Classic.  The search function does not work in Chrome and it does in IE.  I am having other problems with RH2019 UI, but at least the search function works in RH2019 UI in both Chrome and IE.I made sure my chrome was updated and checked my settings with no luck.Any help or suggestions would greatly be appreciated.Thank you,Ken 

We have a project that uses RH 9. In the About diaoq box there is a default webhelp image in blue that is displayed. We want to hide that.Also the footer has information abuot powered by Webhelp and Adobe etc. We want to hide that part.How can we do it?

Hi, Everyone!I'm sure I'm just overlooking something obvious. But I can't figure out how to replace the homepage image of the Oceanic skin (new RH 2019, frameless layout).Thanks, in advance! 

Hi All I've just published my help site online (using HTML5 Responsible help with Azure Blue edited skin). The logo shows up perfecly when generated (it's a .SVG file) but for some reason, no longer appears when published. It worked on Thursday last week, but is no longer there.  I'm trying to figure out what I could have changed that would make the logo disappear. I've checked the layout.css, changed the logo to another graphic and removed everything from the webserver and republished, but nothing is there.Has anyone else experienced anything similar.Thanks in advance. Tracy

I work with a company that creates corporate accounting software that includes both printed and online help documentation. We have multiple clients, some of which require conditional formatting. One of our clients has requested unique formatting for their chapter headings in their printed documentation. They would like to include two different font sizes in their chapter headings, for example, Chapter 1 Installing Interfaces. The only way I can think of to incorporate this request is through the use of a span tag in the HTML code and corresponding span style specifications in the css, but I cannot find the chapter nomenclature in an HTML view.  Where does the "Chapter #" nomenclature for printed documentation live/come from?  I understand that the Chapter Name portion of the header is taken from the name of the TOC book, but where does the Chapter # portion come into play? Can this be revised in RoboHelp or is this automatically generated when the printed documentat

Hi all I'm importing some documents from FrameMaker 2019 and need to map bullet styles to Robohelp. In the import wizard, I can map a paragraph style from FM to another paragraph style in RH with autonumber, but I need to map to a list style in RH because with autonumber, if the bulleted paragraph is wider than a single line, it seems that RH justifies the lines starting from the bullet and not from the text. Is there any way to do this? Thanks

I have a topic in my main project that I want to use as sort of landing page. I want to link from this topic to topics in my merged projects. What is the best way to do this? I dont seem to be able to create a link because these topics are not project files. Could I create a link and link to the local files? But would this resolve once I generated my html output to my web server? I also tried See also placeholders but again, you only seem to be able to add keywords to topics from within the main project. 

Good morning All!Something has happened to RH and when I look at Design Editor, the text is no longer wrapping the way it used to and I have to constantly move the scroll bar at the bottom of the interface to read what exists at the far right of the screen. (I am not referring to the text wrapping feature around a graphic.)I have no idea what happened, its been like this for a couple days.I sure would like to see my entire topic in the Design Editor w/o having to use the scroll bar! That's time consuming and a bit annoying.I'd really appreciate some help.......I am using Version 8.02208.

Hello, I'm wondering what I do wrong.First I select a cel by clicking in itthen I click in the margin to select the row, once the mousepointer changes to a horizontal right arrow.two possible results in that case. A single row is selected, or an arbitrary amount of rows above the selected cel. I don't want that this last thing is happening. This is not practical... Is there a shortcut or another tip to select only the actual row? best regards Olivier 

Ther person before me was not able to provide the Project file that was used to generate the current published output.  So, I had our Admin copy the published Robohelp files and send them to me.  I have built a new project using all of these files; however, none of the htm files have any keywords associated, and therefore I don't have an Index.  So, I'm wondering if it's possible to somehow rebuild the Index using some sort of Auto Indexing Wizard? I should also mention that I also have an old Project file that has a complete Index; however, 100's of image links are referencing some placeholder image file and not the correct images.So, I think my choices are to either a) rebuild the Index somehow using the files that have correct image links, or b) somehow update all of the image links in the Project that has an Index.Help!FYI - I'm using Robohelp 2019, but the Project files were created using Robohelp 9.