RoboHelp

Robohelp 2019 Release 11Windows 10Frameless Skin The search on my project's home page has stopped working. The topic search works as expected. I have cross-referenced my skin with a newly created frameless skin and cannot see anything out of the ordinary that would stop the h

RH2019.0.11, new UI. My Word project doesn't compile with a Failed to generate message. Where's the log located so that I can see which topic is the culprit? If I use a TOC with just 3 topics in the same preset it generates fine, so it is not the fault of the preset itself.

I have generated Frameless output with Orange layout for my company's product to support 508 compliance.We also got the 508 compliance tested and we got the following issues with the RoboHelp frameless output. Please see attached document for issues and explanation.Would it be possible to fix some issues in the next RoboHelp update?

I recently built OnLine Help using RoboHelp 2019 Classic for ResponsiveHTML5 output. It all seemed to work fine EXCEPT in two cases, RoboHelp inserted content from one chapter into two other chapters where it did not belong. The FrameMaker files were perfectly clean, as was the PDF that I'd generated through FrameMaker. I was able to work-around the problem by manually editing the files in RoboHelp, but the next time I update the Help from FrameMaker, it's going to do it again. Has anyone seen anything like this and is there a real fix? Thank you. 

I am trying to generate outputs print outputs and unable to get the content which has overlapping tags. I had used Robohelp long back, and might have forgotten some things.I have used the following tags:- Admin- SM- OpSome of the features in our application can be used by Admin and SM or SM and Op. If the content has overlapping tags, the print output does not display the content when I use expressions as 'exclude Admin and Include SM' or 'Include SM and Exclude OP'.Is there way we can do it in Robhelp 2019 release?

Hi Everyone. I've searched the community and web to try and find the answer...... I really want to align the Top icon that currently apprears on the right, on the left-hand side as I think it's more visible/obvious there. I had assumed it was a question of editing the required css file, which I can't find. In the layout options, there is only the option to replace the top.png file. Any ideas? Many TIA

My RoboHelp 2019 project includes a number of .rh cache files and folders.Are these something I should just ignore?I was using RH2015 before the upgrade, and the only cache I was aware of was the .cpd file.It seems that now I every time I edit a file there's a cached version.We use Subversion for version control, so when committing changes I have to carefully review the entire filellist and choose not to commit those cache files.

The content that I am writing in RH2019, Version 11, requires many, many tables for a very detailed UI. Rather than have a page open and be ridiculously long to scroll, is there a way of making the whole table expandable/collapsible? I guess hide the table, then show the table if a user clicks on a link or button?

I have a PDF TOC that consists of 3 other TOCs that have been merged into them. I have found the following behaviour (I will use "printed" as "appears on the PDF pages", to distinguish between the TOC  in RH versus the TOC as it appears on the PDF pages): The contents (topics) of the TOCs that are merged are printed in the reverse order of the merged TOCs, meaning the topics are printed in order TOC3 - TOC2 - TOC1. The order inside TOC1, TOC2 and TOC3 stays correct.The TOC references on the printed TOC page are in the correct order (the same as in RH), TOC1 - TOC2 - TOC3. This results in a very strange page numbering, where the page numbers "restart" after the last page. See screenshot below: page 6 (TOC2 start) comes after page 87 (TOC1 end), and page 4 (TOC3 start) comes after page 14 (TOC2 end). The numbering at the right corresponds correctly with the pages on which the topics are actually printed.The footer of the last page shows Page 88 of 87. Hurrah, a bonus page &#128

Hi, I am getting a script error while tring to take a print from a chm output. Please help.        

I am using Robohelp 2019 and recently installed the latest patch. Since then my Responsive HTML layouts are not responding to different screen sizes. It just keeps the same layout when the screen reduces. Has anyone else been experiencing this?

I frequently export my help content to Word so SMEs can review and edit the content. In the new RH 2019, when I export the help content to Word or PDF, any content contained in a drop-down or expandable field (and glossary terms inserted into a paragraph) is not exported into the Word doc or pdf. I need this functionality to allow easy reviewing of content for SMEs.

The ability to print topics from the generated help was added in the new RH. But when I try and print the help topic, the content does retain the style applied to the help topic. It is printing in Times New Roman and none of my created styles are working. For instance, I created indented paragraph styles. Those paragraphs are defaulting to the standard paragraph. How do I set a style for printing that matches the formatted help content page?

I am updating the Oceanic skin to match our corporate branding. I cannot find a way in the UI to change the color behind the Hide Left Panel icon. I need it to match the color of the rest of the menu bar. I can see the field in the underlying layoutDiff.css file, but I cannot change it there since any changes made in the UI overwrite manual changes to the layoutDiff.css file. I am modifying the skin as a template for other users that need to make modifications for their individual projects.

I am seeing a couple issues. Headers are footers are missing on some pages of my PDF after the Update 11. Turning off the Specify separate headers and footers setting seems to help somewhat although not completely. And it's not the perfect solution as I want to use separate headers and footers.If I omit the Table of Contents, my footers (which contain page numbers) are gone completely. This is problematic because I do not want a Table of Contents in one of my documents.Is anyone else having issues like this after the update?

How can I downgrade from the 14.0.11 version to 14.0.10? In the latest 14.0.11 version there is a UI bug. Each time I click somewhere in a topic in RH2019, the window slightly moves about a mm. Especially in the source editor, it moves left and right. It's nauseating. I'll create a bug if I find time. It's astonishing to me that this was not discovered during software testing.   

I am facing the issue that I have hosted a website at the server and at local server end the site videos are working properly but the same thing is not working for me at the client side.

Hi Folks, I used to know how to do this but have forgotten....When I create a PDF, I only want it to show H1 headings. Right now that works. BUT, if I add a BOOK to the TOC, the topics within the book are added to the PDFs TOC.  How do I EXCLUDE the topcis inside the books? I suspect it's a settings in the pdf.css but can't see it. Ivan PS - using new version of RH with patches etc

Willem - Can I install your imagemover script in Robo 2019?  (I have it installed in my Robo 2017.) How about in 2019 classic? Thanks, Mark Thiel

I managed to find some code to fix a footer at the bottom of the page in RH, and it works just fine.When I hit Print Topic, the footer is at the bottom, as I wanted.However, for longer topics that print onto more than one page, the text of the topic prints over the footer.How can I fix it so that the text stops just before the footer?PS. I have no such problem when printed the project via Printed Documentation, just from the topic itself.

Hi, Can anyone tell me where to find the Marquee option in the lastest UI of Robohelp 2019. Thanks in advance.

We recently moved all our projects to RH 19 classic, however, the Thumbnails are not working. Does anyone know if this is a known issue? How can I get it to working correctly?

I am modifying the Oceanic skin to match our corporate branding. I cannot find a way in the UI to change the color of the selected topic in the Table of Contents. I have changed the hover color. I need the selected topic color to match the hover color. I have found the field in the layoutDiff.css file, but I cannot change it here since they configured the system to now overwrite manual changes made to the layoutDiff.css file whenever you make changes in the UI. I am creating the new template skin for other users who may need to make modifications to the skin for their individual projects.

Two questions about RoboHelp 2019 search functionality for the Frameless output (using Orange skin).  Is it possible to configure (expand or contract) the number of characters displayed in the context provided below each topic title in search results? This is possible in RH2017 HTML5 Responsive output, but I can't seem to find it for this output in RH2019.It appears that RH2019 frameless output restricts search results to 20 topics. Is there a way to configure (expand or contract) this? 

Hi,I am using RH 2019, I created a browse sequence and tried to apply it in the Output preset , the dropdown list is empty - The sequence generated is not being shown in the Browse sequence option.Can anyone tell me where I went wrong?  ThanksSharmi