RoboHelp

I am using RoboHelp 2017.Currently facing a strange issue. When I generate an ouput and open it in the Chrome/IE browser some of the topics which are linked to their respective books (TOC books) are not displaying the content and show the following error message."It may have been moved or deleted" Why have I said this issue strange? When this output is shared with other person (The server machine or shared location that I can access) and I open the output from my machine no issues are found. It works perfectly! Why this issue occurs when I open the output files from my machine? Please help.

When I generate output, some images are not displaying on the content pages.I resolve this issue by resizing them. ------------------------------------------------------------------------------------But, this is not the right solution and why I am saying this is, some images with bigger size do not have this issue and displaying properly. The images that not displaying on the pages just takes some place and do not show any error and symptom of any image insertion on the page.

In RH2015, we have a snippet that is a heading with a blue border over it. Now that I'm working in the new UI of RH2019 (no updated installed at this time), I recreated the snippet and inserted it on my master page (which we also did before). The heading is "Related Information" When I create a new topic with the master page, the snippet is only partly there. I can see the blue border, but not the "Related Information" heading. The heading is also no present when I compile the project. I think the border is (I last compiled yesterday). I'm not sure what changed or what I've not done correctly? Thank you,Cindy 

The followings features are not working in IE 11:PrintAdd to FavoritesSearch highlightsAre there any solutions to fix this? Everything works fine in Chrome.

I inserted a new table into a topic. The table contains one column with step-by-step instructions. I'm having the following challenges with the table:After I copy-paste the text and use Numbered style list in the toolbar, the numbers appears double (see screen #1). I then click Ctrl-Z and it corrects itself (screen #2); however the numbers don't appear in the correct font.The numbers are not aligned with the steps (screen #2).When there's a Note in between the steps, I remove the numbering from it but I'm not able to align it with the numbered steps above the Note (screen #2).The numbered steps below the Note restart numbering when it should continue numbering (screen #2). I need help fixing these. I have many more tables to insert into different topics. Thank You!

Hi All,I'm using RH2019 new UI update 10 on Windows 10. Currently, I'm struggling with the Word output. I have many screenshots in my documentation, and in HTML5 output as well as in PDF output, the size of them is as I want it to be. However, many of the images (not all of them, though) are way too small in my Word output. When I open this image in an image program like Gimp, the size also looks fine.These two screenshots show what I mean.I am not sure if this problem is at all caused by RH, but maybe someone of you guys has an idea what I might try to get the images into my Word output in the correct size.Any ideas will be greatly welcome.Thanks and regardsKarin

Search results show only topic title that includes the keyword. I need to show Heading2 in the same page that matches the search without adding it as sub-node.For example, a topic called Posts and includes "Add files" in the same topic page as heading two. When searching by "Add files", I got the main topic title "Posts". Is there a way to to make search shows Heading two even if it's not a separate topic?

Running Robohelp 2019.0.10 I have a small RoboHelp project. After I have started it, I have had to make a new first topic/frontpage. I have updated the browsing sequence and I have updated the TOC, but the project keeps publishing with the old front/homepage. Why might that be? I would have thought that updating the browsing sequence and the TOC would give me a new front page also when publishing to HTML5. I am probably overlooking something - but what?    

I have created a stylesheet for generating the "Printed Documentation" output for our RoboHelp 2019 Classic project.In the stylesheet, I give explicit absolute sizes (in cm and px) to the image styles.However, these image styles are not applied to images in the project when the Word document is generated. Instead, all images are either 100% of their size or 100% of the page's width.  Here is the CSS for a particular image which is displayed small in the RoboHelp project and HTML5 output:img.thumb_left_small { width: 120px ! important ; height: auto ! important ; float: left ! important ; margin-right: 25px; }The specified width of 120px (I also tried 3 cm) is not translated to the Word document when generating Printed Documentation: How can I give large images in my project a size that is smaller than 100% of the page width in the generated Word document?Any help is much appreciated 🙂 Thanks, Birgit

I would like to clarify that the issue with local help is that Edge removes the query parameters when opening a local file programmatically. In other words, file:///<path>/index_csh.htm#944 becomes file:///<path>/index_csh.htm   We're also having this problem and have not found a solution yet.

Hello!I'm working Robohelp 2019 and my version is up to date.  I'm having an issue when trying to assign a specific font color to H1 in the CSS. The CSS code clearly shows that the color for H1 is set to ac0000 but when I'm in the Author view it's showing as Black, when I preview the page it correctly shows as ac0000 but then when I generate and view the output for the page it shows as Black. This is a strange problem becuase just yesterday morning H1 was correctly showing as ac0000 in the Author view, preview, and generated output view; then all of the sudden, it stopped and only showed as black even though the CSS hadn't been edited. This same issue is also happening with tables where I have assigned the fill color of a row to ac0000 - in Author view it's showing as no fill, in preview it's showing as the fill being ac0000, when generated it's showing as no fill. Has anyone had this issue before?

Hi, Of lately, I have noticed that when I create a new topic or subfolder in RoboHelp 2019, it does not show up under the Contents tab. However, I do see the topic/subfolder in File Explorer. As a workaround, I have to close and reopen RoboHelp to see the new topics created (attaching screenshots of topic in File explorer and missing in RoboHelp). This is becoming a hazzle. Is there something I'm doing wrong?Please help!

Is there an equivalent search in RoboHelp 2019 to the "Find Topic" search in RoboHelp 2015?  I've located the "Find and Replace" search in 2019, but that searches through the content of topics. The Find Topic search only looks at the topic title properties for search results. We have a very large project with lots of folders, so this search function gets used very frequently.

Adobe RoboHelp 20192019.0.11Does anybody know how to configure the TOC in the PDF printed documentation? I want to show the doc title and h1s only in the PDF, but right now it's showing H2s as well. tia

Hi everyone. I ran into a RH problem yesterday that I cannot solve. For work, I am using RoboHelp 2017. I have 3 projects that we promote to the application I support. Yesterday, I generated the webhelp files for all 3 projects, and our developer promoted them to one of our test environments. Two of the projects promoted fine. The third one promoted the changes I made to existing files, but did not promote 3 new files/topics I created. I tried to update those three files and generate them again as WebHelp files. However, when the project was promoted to our test environment again, the entire Table of Contents was gone except for the search field function that normally appears at the very top of them. I had a dev take a look at it, and he said that, for whatever reason, RoboHelp is not generating the TOC files like it is supposed to. 

We have published Update 10 for RoboHelp 2019. Go to Help > Updates to update your version. You can also download the update from https://www.adobe.com/support/robohelp/downloads.html. Here are more details about this update: https://helpx.adobe.com/robohelp/kb/fixed-issues.html

After the latest upgrade my custom dictionary files at C:\Users\user.name\AppData\Roaming\Adobe\RoboHelp\2019\dictionaries are empty. I noticed because words that I had added in the past were suddenly underlined again. I had about 30 words in there because I'm just starting out, so it's not much more than just annoying, but if I would have had hundreds of words in there (as I probably will have in the near future) I would not be happy. Are there more people whose dictionary was lost in the upgrade?

Hello Team, Whilst generating PRINTED DOCUMENTATION from Single Source Layout pod, I'm getting the following error “A supported version of Microsoft Word does not exist. Please install Microsoft Word 2000 or newer”. Can anyone please help. Here are a few details: Version: Adobe RoboHelp 10.0.1.292OS: Windows 10 Enterprise, 64-bit operating system, x64-based processorWord: Microsoft Office Professional Plus 2016 /Madhu.

I've inserted Google Analytics tracking code into the header/footer of master pages in RH 2017 and older, without issue. Trying to do the same with a brand new project created in RH 2019 and am having trouble. If I insert the following code (I've replaced my tracking id with Xs for this post) in the header of a master page, as directed by Google:<!-- Global site tag (gtag.js) - Google Analytics --><script async src="https://www.googletagmanager.com/gtag/js?id=XXXXXXXXX"></script><script>window.dataLayer = window.dataLayer || [];function gtag(){dataLayer.push(arguments);}gtag('js', new Date());gtag('config', 'XXXXXXXXX');</script> RoboHelp identifies the following error:The attribute  [ async ]  must have a value.Invalid character  s Additionally, RoboHelp won't let me switch from the master page's code-view to its edit-view. Instead, it pops up a "Parse Error" dialog at the bottom right corner of RH stating:Line: 6, Column: 15

Hi, Does anyone know how to work around the limitation on file path longer than 260 characters during the publication stage ? For example : When "andsearch_nomark.png" is copied from :C:\Projets RoboHelp\Tests\ImbricationSousProjets\SousProjet5\!SSL!\Responsive_HTML5\mergedProjects\SousProjet6\mergedProjects\SousProjet7\mergedProjects\SousProjet8\mergedProjects\SousProjet9\template\Azure_Blueto :C:\Projets RoboHelp\Tests\ImbricationSousProjets\SousProjet4\!SSL!\Responsive_HTML5\mergedProjects\SousProjet5\mergedProjects\SousProjet6\mergedProjects\SousProjet7\mergedProjects\SousProjet8\mergedProjects\SousProjet9\template\Azure_Blue--> it's ok But when "back_mobile_filter.png" is copied from :C:\Projets RoboHelp\Tests\ImbricationSousProjets\SousProjet5\!SSL!\Responsive_HTML5\mergedProjects\SousProjet6\mergedProjects\SousProjet7\mergedProjects\SousProjet8\mergedProjects\SousProjet9\template\Azure_Blueto :C:\Projets RoboHelp\Tests\ImbricationSousProjets\SousProjet4\!S

Hi all RH users,I need your help to understand a few things as I'm new to RoboHelp 2019 (Release). I'm writing a technical document on a project and wish to collaborate with the design team through Git. I have generated a few output screens (HTML5 and Frameless). However, the design team wants to make some modifications that I created on RH. So, I pushed the project to Git. But I did not see any output screens inside Git Repo but other files. My question is how can I have the output screens inside the Git so that our designers can make the necessary changes and push the same to Git. Later I will take a pull from the Git, and use the same as output layout. Next question is that once I have done with the design and content, how can I integrate my RH project to our application? Can this be done through Git as well? Or I just have to give index.html file to the developer? I would be grateful if someone could come forward and help me with definite answers. TIA

I am needing to add a button to the toolbar that will open a webpage in the topic window. I know how to add a button and have it link to the external webpage by opening a new window but I am wanting to use the topic window as the target. Is there a library of JavaScripts where I can find the correct code to add? Thanks

Do I understand correctly that only search key words can be added to a topic, and there's no way to specify a key phrase, i.e. a combination of words? If a specify a phrase, such as two words with a space between them, keywords from the phrase are found separately, which does not ensure that the phrase will prioritize the topic in search results.This is needed to ensure that for certain search phrases, a topic is shown at the top of search results. The search phrase is not necessarily mentioned in the topic body. Client: newRH version: 2019.0.10

Hi,I'm using RoboHelp 2019.0.10 (with the new GUI) in German. I try to import a Word document. New topics shall be created when text in the Word document is formatted with the style "Überschrift 1", which means "Heading 1". When importing the Word document, RoboHelp does not recognize "Überschrift 1" but only "Heading 1". Compare the image WordImportProblem.png. I select the option "Neues Thema aus Format starten" (means: Start new topic with style) and select "Heading 1".When importing my document RoboHelp does not recognize any "Heading 1" styles and does not create new topics. The reason may be: There is no style with the name "Heading 1" in my document, only "Überschrift 1".The German Word edition always uses internally the name "Überschrift 1" for "Heading 1". I cannot change this. When RoboHelp is not able to recognize this quite important style, how can I use RoboHelp for importing Word documents?THXMatthias LohrerRedML.de

Generating of MS Word or PDF output files with the following log entries:autodid not return a double?And the Word or PDF file hasn't been created. Please help as I have to provide the Word format too for my clients, beside the now working HTML5 output.