RoboHelp

Hi,Need a suggestion here.We have help pages with mapIDs defined and they are launched as context-sensitive help pages on the web application on the respective web pages.So as always has been, the page is associated with the mapID.With Angular and HTML5 that the UI development team is now using, many operation happen on the same web page. So the page/URL stays the same but the content or tasks the users does on the page can change drastically. We have multiple tabs on the same page and each tab has some actions.So the mapID that calls a specific context-sensitive help page may not not show relevant content if the user is on a different tab, although the page/URL is the same and the page that is called is correct.Any idea how to handle this?

First Word import into RH2019 (same import works fine in RH2017). Kept all the defaults during import and it seemed to complete without error. However, after trying to view the resulting content and/or the index (which surprisingly is empty??) I get the following error in the lower right corner of RH2019:Indeed, after restarting, opening the previously, newly created project and attempting to browse the results of the import similarly fails and results in the above application error again.So, I guess RH2019 can't import the same Word document that RH2017 had no trouble with . And now the project seems broken enough to crash RH2019.This, after RH2019 has already seen two updates, does not give me any confidence in this new release (yikes). Unfortunately, I've already paid for the upgrade... Disappointing to say the least.

I'm using Robohelp 2019 and am wanting to use a frameless skin but that option is not showing up in the dropdown menu. The only ones available are New WebHelp Skin, New HTML5 Skin, and Import. I also want to design one from scratch but that is not an option either. 

After publishing my merged project, I am facing issue with the Search, the seach box displays potential results, but when clicked on them nothing is displayed and this issue is with my Responsive HTML5 output locally as well as on Server.

Hi everyone,   Since I installed RoboHelp 2019 back in July, I've always had the following issue with snippets:   When trying to create a snippet, the snippet file is automatically named after either the project name or my Windows user name. In effect, it always becomes myname.htm.   When I try to save the project after creating a snippet, it doesn't seem to save. The snippet doesn't appear in the snippet list. The only method that seems to work is to create one in the snippet folder itself.   As it's a big part of single-sourcing, I absolutely need to get this sorted. It's not really viable to do it that way all the time.   Thanks.

Hello,  I am using RoboHelp2019. I would like to assign to each topic an English title and a German title. I have set two filters (English and German). The purpose is when I click the german filter, the topic title is shown in german and vice-versa.    I added these lines in the HTML code, but that does not work:    

We have perpetual license for Robo help 11.x, which has not expired. Can we use the existing license keys to download and install RoboHelp 2019? If yes, how to.

EDIT: Peter and Adobe are now aware of these issues, and I'm working with them to find a solution. If anyone else experiences the problems I've found, they're working on it. Any updates or workarounds will be posted at the end of this thread. I have tried to generate Word output from the RoboHelp Reimagined project, but the result has multiple issues. These issues concern both the use of a CSS to generate the word styles, as well the use of a Word template to map the Word styles to. I have created a test project, where I start off by creating Word output by CSS only, and then step by step use a Word template to map the styles, style by style. I have added a lot of screenshots to show which settings are used, and what the result looks like in Word and which styling is used. You can find this project and its description here:https://drive.google.com/drive/folders/109ytnkuZEcXCvrVYbHmu87TLnVLsQmvk Summary:When generating from CSS, RH also adds Heading1, Heading2, etc.

I am using Adobe RoboHelp 2019. I use to get the output in form of printed documentation (MS-Word).I have installed Microsoft Office Proofreading Tools. When I go through the output in MS-Word, I could see a lot of grammatical as well as other suggestions which RoboHelp Review option doesn't show or suggests. Following are such examples:Active/Passive VoiceSubject-verb agreementCorrect punctuation and spacingUsing simple and concise languageCapitalizationand many more. It becomes very tedious if I find something like this becuase after correcting or changing the content, I have to do the same changes in RoboHelp source file. Is Adobe working on it?

Hi,Is it possible to keep the TOC in the navigation pane of Online Help auto-expanded, so that the user doesn't have to click a book in the TOC to open rhe topics inside it? If yes, could you guide me with the steps to achieve it, please?Can a user view a book and the topics inside it by default with no click action needed on the book?Thanks and Regards,Arijit  

Running RoboHelp 2019 new. Generating Frameless output for Orange skin. Configured mini-TOC to use heading levels 2-3.  If I turn heading level 2 text into drop-downs, the mini-TOC displays the text twice. For example, "OverviewOverview". See the following image (captured from output viewed in latest version of Chrome for Windows):  Thoughts?

I am using RoboHelp 2019.0.9When I create Snippets they do not appear in the Snippets pane as demonstrated in the following screenshot. Does anyone else have this issue?We are due a RoboHelp update, does anyone know when it is coming?Kind regardsMichelle 

Working on a project created in RH2019 (new) that I've been compiling/generating as Frameless (Orange) output without issues. Went to generate/compile and it failed. RH2019 displayed an Output Generation dialog with the error message "Failed to generate <frameless output name>." (where <frameless output name> is the name of my frameless output). Restarted RoboHelp; still get error.Restarted PC; still get error.Created a brand new, default frameless output and brand new, default skin (tried all - Orange, Dark, and Oceanic); still get error.Tried generating default Responsive HTML5; still get errorSuccessfully generated default EPUB, Microsoft HMTL Help, PDF, Word Document, and XML outputs.Replaced my CSS with a brand new default one; still get error. At a loss. Project succesHaven't been working on anything today in this project other than inserting new images in a single topic (tried rem. Not aware of any log files or other such similar things to check.... On

Hi, In my published output, in the navigation pane, on click the topic content is displayed but the topic below is highlighted.I am sharing a screenshot for reference. Please notice that "Prequalification..." topic content is displayed on the right but "Financial Condition" topic is highlighted on the left navigation pane. Any help to resolve this issue is appreciated. 

I'm using a custom font in my RoboHelp 2019 (Classic) project and I'm running into an issue where bold text doesn't display at all when my HTML5 project is viewed in a browser (but it does appear properly in the editor).   The font I'm using is called Montserrat (a free font available from Google), and I'm using custom CSS for all my character and paragraph styles.   Some background: I originally ran into an issue where the font itself appeared properly in RoboHelp and in a browser on my machine, but that was because I have the font installed locally - it didn't appear for anyone who does not have the font (or when I disabled the font on my machine). So to solve that issue I added the following font files to the RH project (as baggage files) and to the layout folder (project/!ScreenLayout!/Azure_Blue):   Montserrat-Bold.tffMontserrat-BoldItalic.tffMontserrat-Italic.tffMontserrat-Regular.tff   I also added the following code to default.css (at the top level of my pro

I recently upgraded from RH2017 to RH2019 Classic. I've noticed that internal links in my HTML5 output are not working in IE11. Links to other websites or PDFs do work however.The links work fine in Edge, Chrome and Firefox.Is this a known issue?I'm using RH2019 Classic version 14.0.8.004.

There are two staff at my workplace using two different versions of Adobe RoboHelp: 2015 and 2017. While it's preferred to upgrade 2015 to 2017, there is no interest at this time in upgrading to 2019. Is it possible / is RoboHelp 2017 still available to be upgraded to from 2015? Again - we just want both staff to be working on the same version and the user of 2017 said at this time we should wait to upgrade to 2019. We already asked via Adobe Live Chat and we were referred to the Adobe Community Forum to ask. Please advise and thanks.

I am using new RoboHelp 2019 and all of my patches are up to date. I have a style called h1 for heading 1, and I can't change its font. When I click the drop-down list box arrow next to the field something flashes up but then nothing happens. Surely this is a fairly standard/common thing to want to do?   Here is a picture:   I have looked in the forums and help but can't find an answer. Is this a bug?

Greetings!I need the community's assistance with a weird occurance. Hopefully someone has ran into this before. We have Robohelp 2019 installed on multiple PCs and log on with our Adobe IDs (to which the subscription licenses are tied). As a result, we're never asked to enter a serial number (by design).  One of the PCs that had a trial version installed on it will sadly not recognize the licenses tied to our Adobe IDs and keeps asking for an actual license number.  Troubleshooting performed: - Did a fresh install of the latest RH 2019 and chose the option to remove all stored settings during the uninstall - Went to Windows -> Syste32 and made sure that the "hosts" file doesn't have any entries related to Adobe in it.  My next step would be to re-image the PC compltely, but I'd like to avoid that if possible.  Has anyone else ran into similar behavior, and if yes....were you able to find a quick soluion? Thank you in advanc

This is something that has been happening seemingly randomly for a long time. Some topics have a gap at the top of the page while others start at the top as expected. Here's a side by side comparison:   The headings for both of these topics use the same style and they use the same css file. I don't see anything in the html that would explain this, as far as I can tell. Anyone have any idea why some topics have a gap at the top?

RH2019.I have a project with one file.When I generate a Word file, it timeout and tells me to look at the log files.Abyone know how to get Word gen to work?  Error messag is:  UnhandledCssParser error: line 342 col 3: invalid identity. CSS => /**/ line 342 is: border-width:1px; 

I'm using HTML5 for a merged project (one parent and many many children). The header displays a "Click here for Table of Contents" link in the upper right corner. I (along with others in my group) would like to change the link's text since clicking that link opens more than just the TOC. I don't see a setting in RH (using 2019 Classic) that allows me to change it. Is there a source file I can change? Thank you!

I recently upgraded to RoboHelp 2019 due to receiving a new laptop. I had issues with slowness, but I reinstalled RoboHelp and that went away. Now my drop-down text I created in previous version are not opening. Our software product that my Help file runs in only supports .chm. On my old laptop I was using RoboHelp 2019 version 14.0.4.026 and drop-down text boxes acted perfectly in .chm output. My new laptop is running RoboHelp 2019 version 2019.0.9 and when I output in Microsoft HTML Help and view the .chm my drop-down text either doesn't open, or if I double click on one, another one opens.   Before I got RoboHelp 2019 2019.0.9 on my old laptop I used to have to compile in WebHelp and then convert WebHelp to HTML .chm output. Do you think I need to do that in the 2019.0.9 version? I'm not seeing where I can do that conversion in the version I'm using. I've STRONGLY encouraged our development team to upgrade our software to use Responsive HTML, but so far it gets pushed back. &nb

When I generate a PDF for review, all the procedure content of my drop-down text appears with a number 1 (sequential numbering is lost). I am using the latest version with the newest hotfix RoboHelp 2019 classic.

I'm using Responsive HTML 5 to generate help. I've customised my layout and things look good, except for the headline and the contents, which appear in Times New Roman. I'd like to use our corporate (Google) font like I do in the rest of the document. I have the font on my PC so it's all good WYSIWYG, but of course not all users have it so they get the stock Times font. I'm good with getting the Google font out there for the main body - just about. I've tried a few things around @1552174 and @11220649-face etc. in the style sheet and this is okay, but this doesn't cover the contents. I've selected the right font in Layout Customisation - Basic Settings - Layout font, but presumably this only works for web safe fonts? Is there another css file that I need to specify my font in?