RoboHelp

Running RoboHelp 2019 new. Generating Frameless output for Orange skin. Configured mini-TOC to use heading levels 2-3.  If I turn heading level 2 text into drop-downs, the mini-TOC displays the text twice. For example, "OverviewOverview". See the following image (captured from output viewed in latest version of Chrome for Windows):  Thoughts?

I am using RoboHelp 2019.0.9When I create Snippets they do not appear in the Snippets pane as demonstrated in the following screenshot. Does anyone else have this issue?We are due a RoboHelp update, does anyone know when it is coming?Kind regardsMichelle 

Working on a project created in RH2019 (new) that I've been compiling/generating as Frameless (Orange) output without issues. Went to generate/compile and it failed. RH2019 displayed an Output Generation dialog with the error message "Failed to generate <frameless output name>." (where <frameless output name> is the name of my frameless output). Restarted RoboHelp; still get error.Restarted PC; still get error.Created a brand new, default frameless output and brand new, default skin (tried all - Orange, Dark, and Oceanic); still get error.Tried generating default Responsive HTML5; still get errorSuccessfully generated default EPUB, Microsoft HMTL Help, PDF, Word Document, and XML outputs.Replaced my CSS with a brand new default one; still get error. At a loss. Project succesHaven't been working on anything today in this project other than inserting new images in a single topic (tried rem. Not aware of any log files or other such similar things to check.... On

Hi, In my published output, in the navigation pane, on click the topic content is displayed but the topic below is highlighted.I am sharing a screenshot for reference. Please notice that "Prequalification..." topic content is displayed on the right but "Financial Condition" topic is highlighted on the left navigation pane. Any help to resolve this issue is appreciated. 

I'm using a custom font in my RoboHelp 2019 (Classic) project and I'm running into an issue where bold text doesn't display at all when my HTML5 project is viewed in a browser (but it does appear properly in the editor).   The font I'm using is called Montserrat (a free font available from Google), and I'm using custom CSS for all my character and paragraph styles.   Some background: I originally ran into an issue where the font itself appeared properly in RoboHelp and in a browser on my machine, but that was because I have the font installed locally - it didn't appear for anyone who does not have the font (or when I disabled the font on my machine). So to solve that issue I added the following font files to the RH project (as baggage files) and to the layout folder (project/!ScreenLayout!/Azure_Blue):   Montserrat-Bold.tffMontserrat-BoldItalic.tffMontserrat-Italic.tffMontserrat-Regular.tff   I also added the following code to default.css (at the top level of my pro

I recently upgraded from RH2017 to RH2019 Classic. I've noticed that internal links in my HTML5 output are not working in IE11. Links to other websites or PDFs do work however.The links work fine in Edge, Chrome and Firefox.Is this a known issue?I'm using RH2019 Classic version 14.0.8.004.

There are two staff at my workplace using two different versions of Adobe RoboHelp: 2015 and 2017. While it's preferred to upgrade 2015 to 2017, there is no interest at this time in upgrading to 2019. Is it possible / is RoboHelp 2017 still available to be upgraded to from 2015? Again - we just want both staff to be working on the same version and the user of 2017 said at this time we should wait to upgrade to 2019. We already asked via Adobe Live Chat and we were referred to the Adobe Community Forum to ask. Please advise and thanks.

I am using new RoboHelp 2019 and all of my patches are up to date. I have a style called h1 for heading 1, and I can't change its font. When I click the drop-down list box arrow next to the field something flashes up but then nothing happens. Surely this is a fairly standard/common thing to want to do?   Here is a picture:   I have looked in the forums and help but can't find an answer. Is this a bug?

Greetings!I need the community's assistance with a weird occurance. Hopefully someone has ran into this before. We have Robohelp 2019 installed on multiple PCs and log on with our Adobe IDs (to which the subscription licenses are tied). As a result, we're never asked to enter a serial number (by design).  One of the PCs that had a trial version installed on it will sadly not recognize the licenses tied to our Adobe IDs and keeps asking for an actual license number.  Troubleshooting performed: - Did a fresh install of the latest RH 2019 and chose the option to remove all stored settings during the uninstall - Went to Windows -> Syste32 and made sure that the "hosts" file doesn't have any entries related to Adobe in it.  My next step would be to re-image the PC compltely, but I'd like to avoid that if possible.  Has anyone else ran into similar behavior, and if yes....were you able to find a quick soluion? Thank you in advanc

This is something that has been happening seemingly randomly for a long time. Some topics have a gap at the top of the page while others start at the top as expected. Here's a side by side comparison:   The headings for both of these topics use the same style and they use the same css file. I don't see anything in the html that would explain this, as far as I can tell. Anyone have any idea why some topics have a gap at the top?

RH2019.I have a project with one file.When I generate a Word file, it timeout and tells me to look at the log files.Abyone know how to get Word gen to work?  Error messag is:  UnhandledCssParser error: line 342 col 3: invalid identity. CSS => /**/ line 342 is: border-width:1px; 

I'm using HTML5 for a merged project (one parent and many many children). The header displays a "Click here for Table of Contents" link in the upper right corner. I (along with others in my group) would like to change the link's text since clicking that link opens more than just the TOC. I don't see a setting in RH (using 2019 Classic) that allows me to change it. Is there a source file I can change? Thank you!

I recently upgraded to RoboHelp 2019 due to receiving a new laptop. I had issues with slowness, but I reinstalled RoboHelp and that went away. Now my drop-down text I created in previous version are not opening. Our software product that my Help file runs in only supports .chm. On my old laptop I was using RoboHelp 2019 version 14.0.4.026 and drop-down text boxes acted perfectly in .chm output. My new laptop is running RoboHelp 2019 version 2019.0.9 and when I output in Microsoft HTML Help and view the .chm my drop-down text either doesn't open, or if I double click on one, another one opens.   Before I got RoboHelp 2019 2019.0.9 on my old laptop I used to have to compile in WebHelp and then convert WebHelp to HTML .chm output. Do you think I need to do that in the 2019.0.9 version? I'm not seeing where I can do that conversion in the version I'm using. I've STRONGLY encouraged our development team to upgrade our software to use Responsive HTML, but so far it gets pushed back. &nb

When I generate a PDF for review, all the procedure content of my drop-down text appears with a number 1 (sequential numbering is lost). I am using the latest version with the newest hotfix RoboHelp 2019 classic.

I'm using Responsive HTML 5 to generate help. I've customised my layout and things look good, except for the headline and the contents, which appear in Times New Roman. I'd like to use our corporate (Google) font like I do in the rest of the document. I have the font on my PC so it's all good WYSIWYG, but of course not all users have it so they get the stock Times font. I'm good with getting the Google font out there for the main body - just about. I've tried a few things around @1552174 and @11220649-face etc. in the style sheet and this is okay, but this doesn't cover the contents. I've selected the right font in Layout Customisation - Basic Settings - Layout font, but presumably this only works for web safe fonts? Is there another css file that I need to specify my font in? 

In the new RoboHelp 2019, on the Author tab | Glossary, I have several terms and descriptions. On the Output tab | MS HTML Help | Content | Glossary, the name of my Glossary is selected. When I Generate Preset then preview the CHM, the Glossary is blank.I tried generating the preset with "None" selected for the Glossary to see if the tab would just not display and do without the Glossary. But the Glossary tab still displayed.Why is the Glossary blank or as another option, can I hide the Glossary tab from view in the CHM file?

I'm working in RH 2019 again using the latest hotfix version 2019.0.9 (trial version). I'm trying to see if I can get the two projects that RH 2019 fails to compile to work. When I last used the RH 2019 trial version a couple of months ago two of our projects never compiled in 2019 new UI (even though they worked fine in RH 2017 and RH 2019 classic). Where does RH 2019 store the log file during preset generation? That's what I currently need. (Well, what I really need is an output window that shows the output progress as it generates so I can see where it fails. But an output window like that that unfortunately doesn't seem to exist in RH 2019.) I'm hoping to open the log file in a text editor, press F5 to refresh periodically while it builds to mimic an output window, assuming the log is still text-editor readable to hopefully find the needle in the haystack. I cannot find such a log file. I searched in the source, I searched in the output, I searched the install locati

Summary The latest version of Robohelp 2019.0.9 version Incorrectly expands small images so they fill the entire width of the page. Mobi file generated where the tiny image fills the whole page! ... However the same image draws perfectly fine within RoboHelp     Detail 1) Correct Code within Robohelp project ....   <p>3) Scroll down and click on the  <img alt="" height="24" src="assets\images\OverviewOfThisBook\StartFreeTrail.png" width="85" /> button.</p>  2) Generated EPub output containing the above code.   <p>      2) Click on the <img alt="" src=      "assets/images/OverviewOfThisBook/StartFree.png" style=      "width: 100%; max-width: 60px;" /> button.    </p>   So as you can see the error is that Robohelp incorrectly generates the html max-width.   So when I run ... Kindlegen C:\KindleGen\PowerBI.epub   I get th

Hello,We had to delete entirely Robohelp and to reinstall it. We deleted it from the Creative Commons window by pressing the Desintall button. Now, RoboScreen Capture doesn’t work at all. A window displaying Error in launching RoboScreen Capture appears.What can I do to fix this?Thanks.

Hi RoboHelp lovers (Solution to this issue is shown in CAPS, below) My techy colleagues have set up my Robohelp to push to GIT, in order that they can manage changes and versions in parallel with the software they are developing.  Everything seems to be working OK but this morning (while working at home with no techies available) when I tried to open up a project in the new location they had created, the project tried to open up in 2019, which I didn't want to happen. (I'd installed an evaluation copy of 2019 some time ago and decided to stick with 2017 - thats another story for another day). As the project seemed insistent on opening in 2019 and 2017 did not even come up as an option on the "open using other programs" dialog the fix seemed to be uninstalling 2019.Anyhow, having uninstalled 2019 and re installed 2017 (which subsequently seemed to be necessary) I found I was unable to use RoboScreen Capture. When I tried to do my first "Screen grab" of the day, a pop up m

Hi guys, Am a Tech Writer and am quite a rookie with respect to RoboHelp. Lately, I've been wondering if there's any template or any other kind of aid available for me in-built in RoboHelp. I understand than I can create a template of my own and reuse the content pieces to stitch a complete API guide on my own via RH, but am just curious to know if there's any help from RH by default. Am expecting your reply on this to plan my works this weekend. Please consider this as an immediate favor.

Hello Fellows, I've just started looking into Robohelp 2019. The interface change is not an issue.The first problem I encountered is inability to import an FM book by reference, to dynamically catch changes in the content authored in FM. I don't intend to author directly in Robohelp. There is an option to create a link to an FM book but brigning the book into Robohelp doesn't bring the book chapters. Trying to generate HTML5 output from the linked FM book fails miserably. Another issue is that when importing an FM book, Robohelp lists the book chapters in an order that is completely different from the original one.   Trying to generate HTML5 from the imported book results in an index page that contains nothing. Any ideas how to resolve the issues above? The application behavior is more than weird (all updates are installed). Thanks! 

I'm trying to get a Word output, but am not very successful yet.Using a Word template. Mapping all the CSS styles to their Word counterparts. I can select the styles just fine. Almost all styles are mapped.However, when I generate the Word file, it has the header and footer of the Word template, but all the body text is Normal only with direct formatting applied. Except the headings, these do have the Heading 1/2/3 style.The Masterpage uses the RH CSS with all styles in it.Is there a setting that makes Word choose to use all RH CSS styles directly instead of the selected Word styles?

Hi, for our help system https://help.celum.com we generate the output from 4 different projects - a dedicated project for each of our product lines and a parent project which merges all of them together and contains some marketing intro topics. If I try to generate the "Printed documentation" output for the merged project, it only includes the marketing topics that are actually part of the merged parent project. All the child project topics are not included. Is there any way to generate a single PDF from a merged project that has 1 parent and multiple child projects? Or is it simply not possible? Do I have to generate a Word document of each child project and then merge them all together before converting to PDF manually?   We are using Adobe RoboHelp 2019 Classic (have not switched to the Reimagined UI yet).  Any help would be greatly appreciated.   Cheers, Birgit

We have a requirement for some hyperlinks to open in the user's default browser. We do this by manually creating the links as follows: href="default:../topicname.html".When the link is created in the HTML 5 output, the target="_blank" value is added to the link.This currently works OK, but in the new version of our own Help browser, it does not work. I have discovered that the target="_blank" value is not supported in HTML 5 (https://www.w3schools.com/tags/att_link_target.asp).My question please: is there a supported way to get a link to open in the default bowser? I am using the Charcoal Grey output in RoboHelp 2017.Thanks for any advice you can offer,Mark