RoboHelp

Hi there, Does anyone have any suggestions on how to add an image behind the header, sub header, and search function within the Indigo template? I am modifying the scss files directly. Here is what I want to do:Thanks!Steph

Hi there!I am trying to center the logo in the indigo template on the header of both the master page and the topic page. I am modifying the scss files directly, and cannot figure out where in the code to modify the position of the logo. Does anyone know? Note, I figured out how to nudge the logo left and right, but I want the image locked in the middle. Thanks!Stephanie

Hi,I have a help system in RH 2017, where I am using Responsive HTML5 format/output. I have done some customizations, changes to the CSS, master page, header logo, added dynamic filters, and so on so forth. This however is a PoC.I want to roll it out/apply it to an actual production help, which is currently in a web help format.Is there anyway to make a template from the PoC and then apply/import the template on to an existing web help? Or does it need to be redone?

I'm using IE 11 and RH2017, and when a user clicks through the help files, then hits the BACK button on the browser, the main frame with the help page reverts to the prior page, but the Navigation pane remains unaffected.

Using: RoboHelp 11 on Windows 10.I inherited a very large help project that contains a lot of information that does not need to be in the help. The project contained 1 TOC, and we have determined that some entire sections of the TOC can be removed.  I have also discovered, however, that many topics are linked to multiple places in the TOC. When I open the HHC file for the full TOC in Notepad++, there are over 40K lines when all is expanded.I have created 2 TOCs from the original (OK, I've really made 5, but 2 is fine for the purposes of this question). 1 has all of the books I want to remove, and the other has the books to keep. I have adjusted my Topic List pod to display the File Name, Title, and TOC Name.Using this, I feel I can safely delete all files that are only in the Ins TOC, but not the ones that in both Ins and Training Guides TOCs. I also want to delete the files using Windows Explorer and not have the RH Project open while I do this. <Please tell me if this is the

I'm having an issue after migrating and generating the project in HTML5 the menu and views appear but not scrolling in the browser, so I'm able to see only partially all views.

I have included a Share Page button with my Responsive Help and am using JavaScript with window.location to generate an email with the current page URL. The problem i'm having is that the email only uses the URL up to a certain point. I publish to SharePoint and JS only adds the URL up to the .ASPX and does not include any of the data RoboHelp 2017 adds to the URL.Topic URL (Example)https://xjhydmyethwslzvtzjwvofevshoewk /topic.aspx#t=topics%2Fxjhydmyethwslzvtzjwvofevshoewk %2Fc_xjhydmyethwslzvtzjwvofevshoewk .aspxEmail Generated URL (Example)https://xjhydmyethwslzvtzjwvofevshoewk /topic.aspxAlso, when I copy and paste the link to Excel or Word and navigate to the site from the URL it goes straight to the home page instead of the topic page.***After further review, it appears to be a Internet Explorer issue. Chrome generates the entire URL in the email when the JavaScript runs the window.location.Thanks!

Hello,I am using RoboHelp 2015 Version 12.0.04.460I am creating WebHelp output using the Orb skin. I have a Print icon that I add to the skin. I'm having several problems:When publishing the help, the Print selection in the Toolbar Buttons window on the Navigation page in WebHelp Settings no longer appears. It did several months ago. I do not know when it quit appearing.When I recreate a older, updated module where I was able to select the Print option, the Print icon in the compiled help does not work.Any help is much appreciated. And, of course, I'm on a tight deadline!Thanks,MDawn

In the past, I imported several Word documents to create topics for my RoboHelp project. Recently, I had to import a new Word document, using the same Word template I'd created. However, when I imported it, I noticed that once imported, that topic width was only half of that of the previous topic. Why did this happen? How can I fix it so it's consistent with the others?This is how all the other topics look and how the new one should look:This is how the new topic looks:It almost looks like it's been mobile optimized, reformatted for an iPhone.

When selecting Version Control to open a project. Then selecting the sharepoint option, and hitting OK, robohelp just freezes, then crashes. In event viewer I get the following error:Faulty Module name: KERNELBASE.dllI have wiped this machine and started from scratch, but nothing is helping. Do anyone have any ideas?

Hello all,In Robohelp, I added 5 new topics to an already existing HTML file, but when I publish it to chm file, I cannot see the new topics in chm.however they are present in html in robohelp . also when I search the topic in Search - Type in the keyword to find: I can see the topic.Plz guide.

Help! I have a project that is getting to be large. When I attempt to create a review PDF for a single, or for that matter any topic in it, RoboHelp thinks for a few seconds and then closes without any sort of warning. I'm able to create review PDFs in other larger projects and have been able to do so in this project in the past. And no, I cannot share this project.Any ideas?  I have Adobe TCS 2017.1 running on Windows 10 Creators Thanks,Ken

Hey,I am new in using ExtendScript. I have to convert an old documentaion to RoboHelp and i wanted to use scripts for that. But acutally i am stucking at import a HTML file. I use the method Project.importHtmlFile (see my code below) and the script throws no error. But the file will not imported in the project and the method returns false (see my console output below).Has anyone an idea, what i am doing wrong? Or is there a way to get more informaiton about the fail? Scriptvar project = RoboHelp.getCurrentProject();var result = project.importHtmlFile ("C:\Users\kgr\Desktop\RoboHelpTest\Zweites_Thema.html", "Test");$.writeln("Import Result: " + result);currentProject.saveAll (true);OutputImport Result: falseResult: trueProject

I'm running RH 9.0.2.271 on Win 7, 64 bit machine. I have this procedure in the WYSIWYG editor, and I want to mark the yellow icon (highlighted in yellow below) with the Online conditional build tag (green hash highlight):So, I select that CBT, and so far everything looks fine in the WYSIWYG editor. However, if I go to the HTML editor to check the HTML and then go back to the WYGIWYG editor, it's screwed up and looks like this:Notice that the conditional online text is automatically covering steps 4 and 5 in the procedure. I thought this bug was supposedly exterminated in build 9.0.1, but seems to be happening... for me anyway. Any solutions to this? I've tried numerous ways of applying the CBT to that icon and it still ends up spanning the following two paragaphs.

I am new to RoboHelp and have taken over a project from a former co-worker. I need to export the finished RoboHelp project to FileZilla. Can anyone please tell me the easiest way to do this? I need to place the finished RoboHelp in FileZilla so co-worker can upload the file to a customer's server. I've tried doing this and continue to get errors stating there is missing information (images).Please help.thanks

Hi,I am trying to output a HTML5 help file and am receiving the following error message:It is also adding this search option to the help file, which didn't exist before:This help file has been generated numerous times in the past, with no problems. However, i am new to the company and am working on a different computer to the previous technical author, could this be the problem? No settings concerning the layout/output have been changed or interacted with in any way.I am using Robohelp11, on a Windows 7 (64-bit) operating system.All i can think is that the issue is due to me being a new user (permission based), or it's because the help file is being generated from a new computer?Many thanks in advance for any help you are able to provide with this.

Hello,I created 1 project using WebHelp and Conditional Build Tags to generate help for our different customers. I apply the Conditional Build Tags to different drawings in the project so each customer can only see the drawings for their particular "flavor" of our equipment. When I generate the project, it works fine.Here is the problem...All of the drawings remain in the project output folder (SSL folder) that I have to distribute to the customers.  Someone actually poked around in the folder and asked me about the files for other customers. 1. Is there a way I can tell RoboHelp to only put the files that I need in the output folder for each customer?2. If there isn't a solution, can you tell me what software application you would use to generate help or training information for many customers with the ability to hide some information.Thank You

Can anyone tell me if there is any Terminology Management Software on the market that integrates with RoboHelp. I am considering products like Acrolinx and TermWeb, but would be interested to hear of any applications that would integrate successfully with RoboHelp. Thanks for your comments.

I've noticed that if I paste content from Microsoft Word into a RoboHelp topic, it comes in with all that dreadful Microsoft HTML markup. I want to use a Paste Special to paste that type of content in as plain text. However, I can't fine that kind of option.

Hi all,This comes from a discussion with one of my developers...we are looking at restricting help topics based on a user's security settings (ie their 'role') and my original plan was to use conditional builds and tag topics with the roles that would need them. However, the roles in our product are actually just a collection of permissions, and our product permits clients to create/modify their own custom roles, which my dev says won't work with the conditional builds.So the developer's question is: can RH detect some sort of user context (their permissions) and dynamically restrict access to topics?It's also possible that we haven't fully understood the capabilities of conditional builds so feel free to educate me.Thanks!

I see that MadCap Flare supports equations written in MathML and LaTeX. As far as I can determine, RoboHelp still does not. Can anyone confirm or deny, please?

I can probably guess the answer, but want to confirm. We are using RH 2015 and we are generating RHTML5. I know that the "Search" tab of the Output SSL window there is an option to Enable Substring Search. This would narrow the search to words within words being searched such as "log" and "catalog" if "catalog" was the search term. I'm guessing there isn't a way to expand the search especially to include plural version of words.

So I am working on a big project and I am trying two different kind of import : PDF and Word. In both cases the text and the images are showing in the program while I am editing them but, once I generate the online web output, in the word case the text is showing but the images are not and if I double click on the empty space the following phrase is showing: Your file was not found. It may have been moved or deleted. With the PDF input both text and images are not showing on the final output online. I was wondering if it could be my fault since that I am not that used to work with this program or if it can be the fact that I have not purchased the software yet and I am just using it on a trail.

I am using RH 2017 with Azure Blue Screen Layout.When you add something to the title bar in Responsive HTML5 settings it becomes the heading on the web page. I would like this to be a clickable link. Similar to how the blue dot was a link. We just don't want a blue dot but would prefer the text.What file would I edit to accomplish this?I've removed the part from the layout.css so the logo.png doesn't display (inserted screenshot below). Hoping this was the proper way to accomplish that task.Thanks,Mary Ann

Hi,As part of my robohelp project (RH2017) i've begun adding 'in-page' hyperlinks, which jump to a later sub-heading in the same article (but not adding these bookmarks to the ToC).As is standard with this type of link, I tag the target sub-heading with a relevant 'id' and then create the hyperlink simply as <a href=#id>Link</a>Unfortunately once this is added, despite it working correctly, Robohelp identifies it as a broken link.Has anyone else come across this? The concern is that these start to build up and I miss a genuine error in future.Should I be doing this via some other process?Many thanks,David