RoboHelp

Good morning everyone (it's morning here in South Africa).  I recently updated to RoboHelp 2017 and checked out the new layouts.  Obviously I'm quite the fan of the Indigo layout, since it looks quite a bit better than the old Azure Blue I was using, and I want to continue with it.Now, first thing I noticed was that the topic width was a bit on the low side (50rem).  I followed the instructions on this page here:  RoboHelp screen profiles and layouts and managed to update this width to 75rem.  I did all I was told and now I'm sitting with a .slz file I am told to import into RoboHelp.Herewith my question though - how the hell do I do that?    Seriously, I have searched high and low and can't find the simple answer.  I have the file on my desktop, ready to go and all eager to change something, but I can't seem to import it.  Can someone please help me?To date I have tried all the menus - I can't find an "import" button that does this.  D

After I generate my pages and view locally, the content that I have excluded with a conditional tag is not visible - everything works great!I have 3 conditional tags and all three work properly when viewed locally.When I ftp the files to the web server, only content from one of the tags is hidden.When I look at the properties of the conditional tags, only Quick Tips shows the NOT expression.I tried removing all 3 conditional build tags and only using one and still have the same problem. It works locally but not after I ftp the files to the web server.I must be copying something I shouldn't? Thanks for any ideas you can provide.Mary Ann

Hello,Some data that I made in a release that we did is missing in my next release.I'm using RH 2015 and we make 2 release cuts a year and they are in sequence (i.e- release 87, release 88, etc.) It consists of merging 9 separate projects into a parent project. (linking of child projects with a parent and outputting it into Responsive HTML 5). Anyway, for every change in documentation, there is a modification table so we can put the "mod number" and a description of what was changed at the bottom of each child project.As I make the modification's, I use the outputted parent to do word searches and such. I was looking at my latest release (88) and making changes in our new release (89) and I noticed stuff I did in release 88 is not there anymore in release 89. I doubled back to release 88 and all of the changes are still there in the source itself. I go back to my release 89 projects it is missing certain things.I was wondering if it is how I copy the data or something? (Though I do not

I looked through the forum already and found that people were using the curly quotes or apostrophe and it wouldn't convert well. I am not using content converted from Word or any other tool. The topic was created from scratch. When I generate responsive HTM5, my text appears like this in my topic:The guide'="" s="" default="" search="" engine="" imagines="" you="" have="" an="" "or"="" operator="" between="" your="" search="" terms.="" Adding="" "and"="" will="" only="" show="" those="" results="" that="" include="" both="" of="" the="" terms="" that="" you="" are="" searching="" for="" ,="" filtering="" out="" those="" results="" that="" may="" not="" apply.=""The paragraph should read like this:The guide's default search engine imagines you have an "or" operator between your search terms. Adding "and" will only show those results that include both of theterms that you are searching for, filtering out those results that may not apply.I replaced the apostrophe in the term guide's and r

Robohelp 2017I am working on creating a CSS style for a table.  I want the first column to be a fixed width (to accommodate an image) and can't seem to figure it out.  I thought I had all the CSS html code defined properly, but when I insert I get <col style="width: 50%;" /> added automatically to the topic html code, which of course overwrites my CSS.  Anyone know how to make this stop?

I have a project where a colleague is not getting the images I place in snippets.  I went and looked at SourceControl and the images are not there.  All of my other files are there.  If i click on a file locally that is missing from my colleague's computer, the "Get Latest Version" grays out.  This is telling me that it is missing from version control.  Any ideas why an image in my baggage folder is not in source control?  Do I need to manually drag them to source control?  Seems odd that only images used in .hts files are missing.

We have three users that use RoboHelp. We use SourceControl to get each others updates. Referring to each user as computer A, B, and C. Computer A gets all updates, even those completed by B and C. Computers B and C do not get any updates that A is has completed. On computer A, RoboSource is always up to date according to all changes. On computer B and C, RoboSource only has the updates that only they did individually. We make sure all topics are checked in each time we log out. We always get latest version before we publish. Is there something we're missing? Any help would be greatly appreciated.

Hello,Does HTML5 Responsive Help support UNIX with the NamingRule value set to 6673? Our projects generated with HTML5 Responsive Help in RoboHelp 2017 do not load the the search engine or TOC on Solaris 10 with Mozilla 1.7 browser (javascript errors). Webhelp used to work. Thank your for your help.Roy

Using RH 11Output in HTML5When generating HTML5 output, two index files are created: index.htm, and index1.htmFrom what I can tell, index.htm is what's used by your browser when viewing the output full-screen, on your average desktop PC. In this mode, the A-Z Index appears to the left of my window, within a 'sidebar'.Index1.htm is used for smaller screen sizes, such as when viewed on a tablet, or when you manually modify your browser window such that it's not full-screen i.e. shrunk enough that the browser switches into 'tablet-view' mode (for want of a better description). In this mode, the A-Z Index appears in the middle of the window (where 'topic' content normally appears).If I use RoboHelp to edit RoboHelp's A-Z Index source template (index.slp), any changes I make are then visible in the index1.htm format, but not the index.htm format.For example, if I want to add our Corporate logo to the A-Z Index, and position it under the A-Z Index filter box, it's easy enough for me to make

The Responsive HTML5 version that I committed via GIT and deployed to our app via Team City will not open a topic correctly from the Table of Contents. The book doesn't open the one topic that's inside it: Clicking the Teams book should expand to show its single topic called "Teams" - as shown on my local machine: This makes me suspect that a glitch occurred in the commit-deployment process, which is always possible, though this has never happened in 3 years' time. Am I on the right troubleshooting path? Appreciate any advice.

Hi All We have just recently installed Robohelp V6 on a computer in the office and after making sure that RoboSource is connected and visible, I have come to my desktop machine and made sure that 1. I could connect to the Robohelp "Server" 2. that I could map to the drive that the project file resided 3. that I could ping the "server" computer All appears to be fine, except that when I try to open the Project file from the "MAPPED" drive, I get the following error msg: "OPEN PROJECT WAS CANCELLED OR THE APPLICATION WAS UNABLE TO LOAD THE DATABASE FOR: T:\Content\Grail2Aug07Help.cpd" It is the Project file grail2aug07help.xpj that I am trying to open. The project WAS currently opened and in use my another person on the "server" computer, so I wonder if this is the reason for the message.??? If I cannot get the project opened. how do I then make sure that files that I want to alter are "Checked In/Out" by me and are also seen, by other users as being CHECKED OUT...?? PLEASE HE

After the reimaging and reinstallation of RoboHelp 11, the Help > Updates option is grayed out.  I need to install a couple of updates to get the version back to 11.0.4.291 to match the other developers machines.  How do I make that menu option available?

Hi all,I have imported a few PDFs with reviewer comments. The comments import fine and can all be viewed in the Review Pane. I go through the comments one by one, make edits as necessary, and update the status as I go. After the status is updated I make sure the topic is saved.During the review process I noticed that the status for a selection of comments, for no obvious reason, is not retained and always reverts to "None". This has resulted in a LOT of wasted time on my part because it's a large project and there are numerous comments, some of which have been revisited a number of times to find that they have already been addressed.Has anyone else had this problem? Is this going to be fixed? Is there a workaround in the meantime?

I've been hoping for some bug fixes and new features for a long time. Are they still working on this or have they given up?

RoboHelp 2017Version: 13.0.2.334Our RoboHelp online help is currently not in a secure session. We have some proprietary information on our online help and would like to make it so it all hides behind a secure login session. If someone is not logged in, they should not be able to access the online help. Currently, all someone has to do is to have the link and they will be able to access everything.I have been told by our web developers that RoboHelp is only an HTML Authoring tool and we are unable to create a secure session. I've been told that we will need to find another solution to develop our online help. We have sunk several years into using RoboHelp and would like to continue using it. I'm sure we are not the only company to have run into an issue like this. If you have made your online help secure, please help by explaining how you did it. Any answers would be greatly appreciated.

Hi,When we apply tags to content that we want to dynamically filter, do we apply it on the ToC or in the project manager or both?Should the structure in the project manager be the same as the one in the ToC?

My first question is about linking from the Master project to the child projects in Robohelp 2017:I've merged 3 projects into 1 project. In the welcome page of the master project, I try to add links to the starting page of each project, but I don't get the link to work. I did Insert hyperlink > Link to and then selected File. I then get the message that an external link will be created, and indeed the link doesn't work. How can I create an internal link?My second question is about filtering. Is there a way to exclude child projects from the search results?

In a Chrome browser (Version 60.0.3112.113 Official Build 64-bit) DHTML and back and forward buttons don't work. They do work in IE. I'm using RoboHelp 2017 WebHelp. DHTML effect is Elastic. Back button action OnClick is: top.frames[1].frames[1].history.go(-1); Forward button OnClick is: top.frames[1].frames[1].history.go(+1);Is there a solution to allow DHTML elastic and Back/Forward buttons to work in Chrome?Regards,Helen

I'm using RoboHelp 2017 with FrameMaker 2017. The RoboHelp project I'm working on is a linked document from FrameMaker. I'm updating the online help files with the latest changes and my images in the document do not show up in RoboHelp. The images are EPS files and in the past they converted to JPEG and there was no issue with images showing up. However, today all the images are missing in the online help. The Image says it's a JPEG but does not show up. I also have checked the "Use Distiller to Generate Image" box in the Conversion Settings. Does anybody know what's going on here? I'd really like some help.

When I attempt to generate a responsive design in RoboHelp 11, I am able to properly view the result in Internet Explorer and Google Chrome. However, when viewing the result in Edge, the TOC does not display, not all buttons that appear can be selected, and the header displays as one bar instead of two separate (as it does in Chrome and Internet Explorer).

I'm using quotation marks with a search string to get the best results for searching for content in a large project. (I'm using RH 2015)When the search results include a list of multiple hits in a single topic, is there an option that allows the user to then go to next? (Similar to using Find in Adobe Acrobat, where you can click Next and run through the list of hits.)I've searched on Google and on the Adobe Support site and have not seen this specific issue discussed.

Somehow my .xpj file is gone so I cannot edit my project.  Can I recover this

Hello,I'm interested in using the Indigo layout in RH2017 for a new online Help Centre. I am using an EVAL version of RH2017 with the latest update on a test PC (downloaded yesterday).The layout looks good and it can be modified quite a bit, but it will take a bit of learning to understand it well enough before I decide to use it. However, it does seem to have issues even with using the latest update. But it may be down to my understanding.I've noticed a couple of things so far (both happen in the out of the box Indigo and my own modified Indigo).1. The 'Welcome to our Help Center title and What can we do to help you sub title is missing. They just dont appear at all. I have checked the Project Settings screen - Advanced button and the Labels tab (as I read on another discussion that this is where the words can be changed) and those options are not in the list at all. Perhaps this points to the problem, I don't know.This is the relevant HTML for the homepage, so the "@KEY_LNG.Welcome_h

We currently have 2 authoring tools, one of which is RoboHelp HTML 2017. We create CHM files with both tools and most links open in a new window (Internet Explorer browswer). The CHM files created with RoboHelp look fine when links are opened in a new window. In the other tool, most of the formatting set in the stylesheet is gone in the new window.Does RoboHelp somehow embed the stylesheet in the CHM so that it remembers the style when links are opened in a new window? I am trying to figure out why it works in RH and not in the other authoring tool, and then hopefully I'll be able to apply it to the other tool as well.

Hi,I have a Responsive HTML5 project/output. I have updated the existing master page to insert breadcrumbs.The existing topics that have the master page applied do not show the breadcrumbs. However, when I create a new topic and apply the master page, the breadcrumbs show up.Shouldn't existing topics be automatically refreshed if I update the master page?Any idea what is missing or how to fix this?