RoboHelp

I developed a help system on RoboHelp 9, then upgraded to RoboHelp 11 and most recently upgraded to RoboHelp 2017 about a year ago. A few months ago it was reported that the search function only worked some of the time. My investigation has shown that items entered into the system prior to upgrading to 2017 seem to be included in the search and items entered after upgrading to 2017 do not appear in the search. I've combed the forums and helper websites and cannot find anything related to this issue regarding searching. I've checked and double checked my settings and all appears to be correct.Do I need to make some change to my 2017 so the full text search will truly search all words? Any help/insight is much appreciated.

Hi,I'd like to flag entries in the TOC with symbols to indicate the type of link - a document, a link to a file, etc.  The Help in RoboHelp says there is an Image section in the Properties/Advanced, but I don't see anything.  Am I missing something?Thanks for any help...

Hi there I am looking for an option to remove the Function bar in the Layout Customisation but cannot find one ...This is the bar with print and search options. Is it possible at all?Please see the image. This is what I want to removeThanks in advanceBobby

Hi there, I realize this may be purely HTML question but I want to implement it in Robohelp so I believe this is the right place to ask the question.What I have is a simple page with several tiles/images (see the image).I added also a drop down menu. What I want to happen is that when I select the first option only the red objects are visible on the page. When I select the blue one - only the blue should be visible. The default value will be something like "select" and all the tiles/images will be visible. Here is also the codeThanks in advanceB

Hi everyone,I believe this question may have been addressed once before, but it was not answered definitively - my project manager is insistent on me finding a way to change the default HTML5 responsive Indigo layout behavior. Currently, in the Indigo HTML5 layout, the Index, Glossary and Favorites 'slideout' from the right-hand side of the screen. (please see screenshot below)Is there any way to change this behavior and have the Index, Glossary etc. slideout from the left hand side? Most websites have this orientation so it's strange that Adobe chose the right hand side of the screen.  I've looked all through the RoboHelp editor settings and it doesn't appear to have any option to move the Index and Glossary from the right to the left side of the screen.Really appreciate any help at all from users that may have found a way to get around this issue!Thanks very much.Billy

I am embedding youtube videos in Webhelp.I used the Insert Multimedia option and selected Web URL.I copied the youtube link and pasted it the Source area (example: https:www.youtube.com/watch....)Some of the videos play correctly. Some do not.Here is the error message from one video that would not play:An error occurred. Please try again later. Playback ID: 4KjBF7ZWyMFEEaW11A)I am using Chrome to view the published webhelp.Any suggestions?Thanks in advance,Julie

I have differentiated the heading from the body by headings. My headings are arial bold and blue. They are displayed  in some places as blue and in some places it is bold and in some place it is just normal paragraph few paragraphs are perfect. What should I do?

I am exploring the Indigo layout in a trial of RH 2017. In my trial copy, there's a Layout Customization section where you can customize the icons that show on the tiles of the main/home help page (I think RH calls it the landing page). However, according to this page Issues resolved in Adobe RoboHelp (2017 release), that part of the Layout Customization window is going away with Update 2 of RH 2017. The page says "The Home (Custom Icons) component in the Indigo layout is no longer available. With this, customizing TOC icons for the landing page is not possible through the Layout Customization interface. You can still customize the landing page icons through CSS."How cumbersome (or not) is the process for customizing these icons behind the scenes? Do you only deal with the "toc_c_images.css" file, or are there other CSS files you have to deal with, for example to set the use of custom icons to True or to point your project to the right spot for retrieving your custom icon images? When

RH 2015, latest updateWindows 10RoboHelp HTML, WebHelp outputWe have a "NavigationPath" style in many topics to show users how they get to the user interface component, such as an Options pane, described in the topic. The style is bulleted, with the bullet being a "location pin" image named "navigation_2.png".We have used this image for 2-3 years without any problem. Suddenly, over the last week, when we generate WebHelp output, RoboHelp renames the image, by adding "_nc" to the name: "navigation_2.png" becomes "navigation_2_nc.png". As a result, the output no longer shows the image. (I work around the problem by renaming the PNG without the "_nc", but would prefer to keep this from happening each time I generate the output.)Has anyone experienced this bizarre issue?Thanks.Caro

I upgraded to 2015 about 10 months ago from RoboHelp8.  Recently, our help project with over 900 topics opened with red x on a lot of topics.  No one has used explorer to delete or add topics.  My team went through the process of using broken links to reinstate the topics in the project.  It looked liked it worked, but the generated build to the RoboServer10 was a mess.  I believe that I experienced this problem back in 2011 with  robohelp8https://forums.adobe.com/thread/165870this is the thread from that timeBack then, I was told to delete the .cpd file and .xpj and open with .hpp file, I believe.Has anyone experienced this with 2015robohelp?  If you were able to resolve, I would certainly appreciate your help.Regards,Lana JohnsonVerint

I have defined a multilevel list style and a bold body style in the CSS that are not being shown properly in the Indigo Responsive HTML output. Figure 1. RoboHelp StyleFigure 2. Indigo OutputWhat is causing this and how do I fix it?

I am working with RoboHelp 2015. I have a legacy project for chm help and there are images in the topics with  hyperlinks to other topics. The links are displayed in auto-sizing popups. In one project, everything works just fine. When you click the hotspot, the popup opens adjacent to the image. After generating the output (chm help), when I click an image hotspot, the popup  opens at the top left of the topic pane. Actually, the popups suppose to open adjacent to the image.  Interestingly, the popup location issue relates only to popups called by image maps. If there are other links to popup topics in the text, they behave as expected.

Good morning everyone (it's morning here in South Africa).  I recently updated to RoboHelp 2017 and checked out the new layouts.  Obviously I'm quite the fan of the Indigo layout, since it looks quite a bit better than the old Azure Blue I was using, and I want to continue with it.Now, first thing I noticed was that the topic width was a bit on the low side (50rem).  I followed the instructions on this page here:  RoboHelp screen profiles and layouts and managed to update this width to 75rem.  I did all I was told and now I'm sitting with a .slz file I am told to import into RoboHelp.Herewith my question though - how the hell do I do that?    Seriously, I have searched high and low and can't find the simple answer.  I have the file on my desktop, ready to go and all eager to change something, but I can't seem to import it.  Can someone please help me?To date I have tried all the menus - I can't find an "import" button that does this.  D

After I generate my pages and view locally, the content that I have excluded with a conditional tag is not visible - everything works great!I have 3 conditional tags and all three work properly when viewed locally.When I ftp the files to the web server, only content from one of the tags is hidden.When I look at the properties of the conditional tags, only Quick Tips shows the NOT expression.I tried removing all 3 conditional build tags and only using one and still have the same problem. It works locally but not after I ftp the files to the web server.I must be copying something I shouldn't? Thanks for any ideas you can provide.Mary Ann

Hello,Some data that I made in a release that we did is missing in my next release.I'm using RH 2015 and we make 2 release cuts a year and they are in sequence (i.e- release 87, release 88, etc.) It consists of merging 9 separate projects into a parent project. (linking of child projects with a parent and outputting it into Responsive HTML 5). Anyway, for every change in documentation, there is a modification table so we can put the "mod number" and a description of what was changed at the bottom of each child project.As I make the modification's, I use the outputted parent to do word searches and such. I was looking at my latest release (88) and making changes in our new release (89) and I noticed stuff I did in release 88 is not there anymore in release 89. I doubled back to release 88 and all of the changes are still there in the source itself. I go back to my release 89 projects it is missing certain things.I was wondering if it is how I copy the data or something? (Though I do not

I looked through the forum already and found that people were using the curly quotes or apostrophe and it wouldn't convert well. I am not using content converted from Word or any other tool. The topic was created from scratch. When I generate responsive HTM5, my text appears like this in my topic:The guide'="" s="" default="" search="" engine="" imagines="" you="" have="" an="" "or"="" operator="" between="" your="" search="" terms.="" Adding="" "and"="" will="" only="" show="" those="" results="" that="" include="" both="" of="" the="" terms="" that="" you="" are="" searching="" for="" ,="" filtering="" out="" those="" results="" that="" may="" not="" apply.=""The paragraph should read like this:The guide's default search engine imagines you have an "or" operator between your search terms. Adding "and" will only show those results that include both of theterms that you are searching for, filtering out those results that may not apply.I replaced the apostrophe in the term guide's and r

Robohelp 2017I am working on creating a CSS style for a table.  I want the first column to be a fixed width (to accommodate an image) and can't seem to figure it out.  I thought I had all the CSS html code defined properly, but when I insert I get <col style="width: 50%;" /> added automatically to the topic html code, which of course overwrites my CSS.  Anyone know how to make this stop?

I have a project where a colleague is not getting the images I place in snippets.  I went and looked at SourceControl and the images are not there.  All of my other files are there.  If i click on a file locally that is missing from my colleague's computer, the "Get Latest Version" grays out.  This is telling me that it is missing from version control.  Any ideas why an image in my baggage folder is not in source control?  Do I need to manually drag them to source control?  Seems odd that only images used in .hts files are missing.

We have three users that use RoboHelp. We use SourceControl to get each others updates. Referring to each user as computer A, B, and C. Computer A gets all updates, even those completed by B and C. Computers B and C do not get any updates that A is has completed. On computer A, RoboSource is always up to date according to all changes. On computer B and C, RoboSource only has the updates that only they did individually. We make sure all topics are checked in each time we log out. We always get latest version before we publish. Is there something we're missing? Any help would be greatly appreciated.

Hello,Does HTML5 Responsive Help support UNIX with the NamingRule value set to 6673? Our projects generated with HTML5 Responsive Help in RoboHelp 2017 do not load the the search engine or TOC on Solaris 10 with Mozilla 1.7 browser (javascript errors). Webhelp used to work. Thank your for your help.Roy

Using RH 11Output in HTML5When generating HTML5 output, two index files are created: index.htm, and index1.htmFrom what I can tell, index.htm is what's used by your browser when viewing the output full-screen, on your average desktop PC. In this mode, the A-Z Index appears to the left of my window, within a 'sidebar'.Index1.htm is used for smaller screen sizes, such as when viewed on a tablet, or when you manually modify your browser window such that it's not full-screen i.e. shrunk enough that the browser switches into 'tablet-view' mode (for want of a better description). In this mode, the A-Z Index appears in the middle of the window (where 'topic' content normally appears).If I use RoboHelp to edit RoboHelp's A-Z Index source template (index.slp), any changes I make are then visible in the index1.htm format, but not the index.htm format.For example, if I want to add our Corporate logo to the A-Z Index, and position it under the A-Z Index filter box, it's easy enough for me to make

The Responsive HTML5 version that I committed via GIT and deployed to our app via Team City will not open a topic correctly from the Table of Contents. The book doesn't open the one topic that's inside it: Clicking the Teams book should expand to show its single topic called "Teams" - as shown on my local machine: This makes me suspect that a glitch occurred in the commit-deployment process, which is always possible, though this has never happened in 3 years' time. Am I on the right troubleshooting path? Appreciate any advice.

Hi All We have just recently installed Robohelp V6 on a computer in the office and after making sure that RoboSource is connected and visible, I have come to my desktop machine and made sure that 1. I could connect to the Robohelp "Server" 2. that I could map to the drive that the project file resided 3. that I could ping the "server" computer All appears to be fine, except that when I try to open the Project file from the "MAPPED" drive, I get the following error msg: "OPEN PROJECT WAS CANCELLED OR THE APPLICATION WAS UNABLE TO LOAD THE DATABASE FOR: T:\Content\Grail2Aug07Help.cpd" It is the Project file grail2aug07help.xpj that I am trying to open. The project WAS currently opened and in use my another person on the "server" computer, so I wonder if this is the reason for the message.??? If I cannot get the project opened. how do I then make sure that files that I want to alter are "Checked In/Out" by me and are also seen, by other users as being CHECKED OUT...?? PLEASE HE

After the reimaging and reinstallation of RoboHelp 11, the Help > Updates option is grayed out.  I need to install a couple of updates to get the version back to 11.0.4.291 to match the other developers machines.  How do I make that menu option available?

Hi all,I have imported a few PDFs with reviewer comments. The comments import fine and can all be viewed in the Review Pane. I go through the comments one by one, make edits as necessary, and update the status as I go. After the status is updated I make sure the topic is saved.During the review process I noticed that the status for a selection of comments, for no obvious reason, is not retained and always reverts to "None". This has resulted in a LOT of wasted time on my part because it's a large project and there are numerous comments, some of which have been revisited a number of times to find that they have already been addressed.Has anyone else had this problem? Is this going to be fixed? Is there a workaround in the meantime?