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RoboHelp

The official community for RoboHelp.

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sia09Inspiring

Questions

RoboHelp Server 9.0 Publishing issues

Okay..Here comes my publishing issue.I am trying to publish through Robohelp 2017. ...using WebHelp Pro and Robohelp Server 9.0.Once the WebHelp Pro wizard opens and I go to Next and then fill in the Publish details, such as Server URL, username , password.The Help Area dropdown does not show anything. And shows that it is not able to connect to the server.. I have attached the screenshot.So, in short, the issue is that Although I am able to login to the Roboserver, The Robohelp 2017 is not able to connect to the server.Note: I was able to see the Areas earlier. And I was able to publish smoothly earlier. All of a sudden this issue came.

6041

8 years ago

JohnV11Known Participant

Questions

RH2015 Windows 10 1709 Fall Creators Update

Hello,We are currently using Robohelp 2015 and will be updating our Windows 10 OS to 1709 creators fall update.Is RoboHelp 2015 supported and continue to work on the 1709 creators fall update?ThanksJohn

4241

8 years ago

Tejas DandekarInspiring

Questions

RH 2017 - Admin portal/console to control what users see

We have yet another question from the PM team. They are happy with the Responsive HTML5 layout and the overall output compared to Web Help.Because the product is now going to be multi-tenant, the only concern is that different tenants (users) will be accessing different areas of the product based on the license that they have purchased.Based on that backdrop, is there a mechanism or some kind of admin portal/console possible that allows such a control. I know a Web Help output or a Responsive HTML 5 output does not provide anything like that directly. Any pointers/suggestions?

4401

8 years ago

sia09Inspiring

Questions

WebHelp URL in address bar

In the meanwhile, I have another issue coming up which needs to be resolved urgently.When I create the output and open the index.htm file in any browser, all the topics links are showing the same in the Address bar.I have tried creating the output with WebHelp and WebHelp Pro both.Showing the snapshot of the same links of two topics:

34461

8 years ago

Brian NealeParticipant

Questions

Images not showing up in Compiled Help File - Robohelp 10

I created a help file in Adobe Robohelp 10 but the screen caps I inserted are not shown when I compile.  Instead, this icon  shows up instead.  The graphics are in by reference and are kept in a folder on the same machine.  The odd thing is, is that I can get the screen caps to show up in the compiled help file, by manually going through, double-clicking on a cap to launch image properties dialog and then simply click OK; but it doesn't retain them when I exit the Help file.  Any thoughts?

4201

8 years ago

anatolew10150054Participant

Questions

Looking to reduce charcoal-grey heading

Looking to reduce charcoal-grey banner (heading) from 62px to 50 px. Where (not just file, but where in code) do I find the right code for this?

5031

8 years ago

GenuiWebParticipant

Questions

Why won't my <caption><caption/> tag work? Can somebody help me?

<!DOCTYPE html><html lang="en"><head>    <meta charset="utf-8">    <title>A4P3 Alex Argueta</title>    <link href="a4p3.css" type="text/css" rel="stylesheet"></head><body>    <header>        <h1>The Full Cup of Coffee</h1>        <nav><a href="#" title="Home">Home</a><a href="#" title="About">About</a><a href="#" title="Stores">Stores</a><a href="#" title="Coffees">Coffees</a><a href="#" title="Shop">Shop</a><a id="thispage" href="#" title="Entertainment">Entertainment</a><a href="#" title="Jobs">Jobs</a></nav>    </header>    <h2>Entertainment</h2>    <p><img id="musicpic" src="musicncoffee.jpg" alt="Musical entertainment

5561

8 years ago

marab43485661Inspiring

Questions

Error Script

Hello! When compiling a project in Robohelp 2017 (13), the system throws the following error message when wanting to view SSL by Multriscreen HTML. I did the Uninstall the system, install it again, compiled again and it keeps throwing me the same error. Do you have an idea how to solve it? From already thank you very much!

3251

8 years ago

barbara_seddonKnown Participant

Questions

Hyperlinks to video does not open the video

Hi,I have created a hyperlink to a video in MP4 format from my Webhelp project however, when I click on the hyperlink in the compiled project, it will not open the video.Alternatively, I have tried inserting the video into a topic as Multimedia but it starts to play and then sticks after a few seconds and will not proceed.I don't see anything in my browser settings that would prevent videos from running.Any ideas please?

58621

8 years ago

rachellec33696655Participant

Questions

Drop-Downs Bug in Responsive HTML5

Hi I have added a ton of drop-downs in my help that open as a "custom dialog"  -for my navigation menus. When I checked locally, the drop-downs opened fine.However, after uploading to our site, I am encountering a bug where the drop-down opens up correctly the first time, but if you click on it again, the dialog shrinks and the content basically dissapears.Here is the site:http://192.168.66.108/#t=Optitex_2D%2FMenus.htm To see the bug, click on File then New. Click on another drop-down and then go back to New.It should open like this:Instead it is opening like this:I am curious if anyone is familiar with this bug. If yes, are there any workarounds?

5841

8 years ago

DavidHutchinsonKnown Participant

Questions

RH2017, Responsive HTML5, Indigo layout - TOC books with child links

I'm trying to work out how to set up Responsive HTML5, Indigo layout.I have a parent project and half a dozen child projects.I have a problem with the TOC from child projects not syncing with the topic displayed. It works for some child projects. Then it stops working.So this is the TOC in the parent project.And this is the output. All looks fine so far.First levelSecond level below "Opera 3 Help"Third levelAll great so far. Notice how the TOC on the right is in sync with the page displayed for the child project in the Administration folder. Excellent. This one works!Now for another child project. Notice the TOC doesn't sync. It should be here (I manually opened the TOC to show you).All the other projects don't work either.Any ideas please?Thanks.

10581

8 years ago

ThatsagooddayParticipant

Questions

Macromedia Flash is with a delay in the preview

I was using flash 8 normally, but then I had to restart my laptop and when I open it again I re-opened the project I was working with, which had audio, but, when I pressed enter to play the animation in the preview, the audio and the video it was very 'glitchy' in the first seconds of the project, this makes extremely hard for me to make timing , help?

4261

8 years ago

johnvarvatsisInspiring

Questions

Why do I need to publish and update version control from within RoboHelp?

OK, for starters I figure that working this way would be a very bad idea. Unfortunately I know very little about version control and networks. So when my manager and the techies ask me why I just cant check files in and out of the Development server via Explorer, I cant explain this to them in terms they understand or appreciate.I'm just trying to get somebody to set up my system so I can access version control and collaborative authoring from within RoboHelp.First off somebody suggested using the development server. But they also suggested I do all the CHECKING IN / OUT from Explorer. I said RoboHelp version controlling / collaborative only works if you initiate it from within RoboHelp. But they dismissed this, saying something like "they're only files and it doesn't matter where you do it from" I don't know enough about version control and networks to explain to them, in terms they will appreciate, that this is not how RoboHelp works. I've tried publishing to our Office365 /SharePoin

5912

8 years ago

Anonymous

Questions

RoboHelp 2017 STILL Defaulting to Times New Roman

Hi All,I've completely cleaned-out my .css, including the "Background + Text(BODY)" so that everything is set to Arial. I saw in another post that Adobe said (Feb 29, 2016 11:25 PM) they were aware of this issue and looking for a solution. My company acquired this license 2-3 months ago. Is there still no solution to this issue? My output comes out in Times New Roman 12 pt as the "normal". It's beyond annoying. It's a waste of my productivity to continue trying to make this program do what it should. Please provide a fix. It's been an entire year since the response to Text defaulting to Times New Roman . This may not seem like an issue to Adobe, but the font is annoyingly large, and this product should provide the ability to control the output using a .css. Thank you,Heather Ceana Craig

3921

8 years ago

leannes65421771Participant

Questions

Can't publish to sharepoint - Robohelp 2015 - (403) Forbidden

Hi I am trying to publish responsive HTML5 output to sharepoint - we are on sharepoint 365.  I have pasted the sharepoint site address in sharepoint site field in the Connection Details window.  When I try to publish I get an error message saying: error: the remote server returned an error: (403) Forbidden.  Any suggestions?  It's a folder I created so I do have full access.If it's not possible to publish directly - how do I publish locally then upload?  I tried selecting the Advanced Option Generate SharePoint Native Output Before Publishing and then uploading the ASPX files to my sharepoint folder manually.  When I clicked the Index.aspx link all the formatting was lost.  Am I doing something wrong?RegardsLeanne

22781

8 years ago

av_stumpflg53144243Participant

Questions

Output HTML5 Help as MHT file

Is there a possibility to output or convert an HTML5 help as MHT file?The context mapping etc. must of course continue to work.My project has about 5000 files and the software developers of my application would rather have a file.I've zipped the help files so far, but unpacking takes 30 seconds on some computers and that's too long for them.

3381

8 years ago

sia09Inspiring

Questions

Not able to use Show/Hide text feature in RoboHelp

I want to use a feature in Robohelp which shows a text on mouse hovering a word...I don't remember the name of the feature but it surely exists...When you want to give an explanation of the word in a text box..the output should show the text on mouse hovering that word. Similar features are Dropdown text and Expanding text...But they show text only on a click of mouse..so I don't want that...

20282

8 years ago

OSBRobKnown Participant

Questions

Formatting Issues - RH2017 - When previewing an item

I am having an issue with my style sheet and the bullets, 1 through 4 not showing on the preview button properly.  On my work space the bullets look fantastic and spaced properly as shown below:However, when I preview the topic, the spacing is correct, however, the bullets are not:Does anyone know how to correct this so when I publish my topics to our intranet, the bullets don't look like this?  I am at a loss as to why it looks like this.  Again I am using RH 2017.Thanks!

5125

8 years ago

johnvarvatsisInspiring

Questions

Has Anybody created a knowledge base using RH2017?

HiJust curious about how the RH knowledge base would work. Specifically whether people viewing the published knowledge base (users of the system which I am documenting) would be able to feed back, or contribute to it in some way?One of the items on the "wish list" I was presented in my first few days in the new job, was for a means by which users could feed back; ask questions to which other users or Our support staff could respond with hints, tips and advice. Rather like this forum I guess.Yesterday I noticed the "Knowledge Base" project setting and wondered if this would do the job. On reflection I cant see how anybody else could add content to a published RH project, unless they had RH installed on their machine and access to the source files. Maybe I am confusing the terms "Knowledge Base" and "Wiki". Until today I assumed they were synonymous.Could anybody please clarify what a RH Knowledge base does and whether non-robohelp users can feed back or add content to it. If I were to c

11811

8 years ago

ROBOPMInspiring

Questions

Rh (11 and 2017) overrides Word (2013 or 2017) Template (dot or .dotm) Page Setup > Layout settings

Hello all,Problem: After Rh generates a printed document (SSL - Use Styles from: Microsoft Word Template), it looks as if Rh overrides the document Word Page Setup/Layout settings. (Note: While investigating the issue, this looks like an issue for a long time since it happens in Rh 11 and Rh 2017)Does anyone know of a workaround?Does this issue hold water, hence, bug report to Adobe?Expected Results: There should be no blank page after my cover page, TOC, and no blank pages between chapters.My Rh SSL Advanced Options SettingsMy MS Word Template     BEFORE (Settings in my Word Template Layout tab > Page Setup > Layout Tab).                                         AFTER (Settings in my Word Template Layout tab > Page Setup > Layout Tab).        CURRENT O

karene185Participant

My IT department is saying we should no longer use FTP to publish our RoboHelp project to a server on the network.  Instead, they are asking us to use Secure File Transfer Protocol (SFTP).Can RoboHelp 2017 do that?  If so, how should the publishing settings be adjusted please?I'm in a Windows 10 environment and publish to a remote server using Webhelp.

3791

8 years ago

SandraDCFKnown Participant

Questions

Apply identical formatting to paragraphs or chunks of text?

Is there any option in RoboHelp 2015 similar to Format Painter in Word? It would be great if I could just select text in a RoboHelp topic, click Format Painter, and then select text in a different topic to match all the formatting in the previous, so it's identical.If not, is there a viable alternative you could recommend? I've made so many small formatting changes using in-line editing, and it's hard to figure out exactly what I did and why blocks of text don't match.All topics started out as Word documents which I uploaded into RoboHelp, but I'd prefer to make edits using in-line editing in possible, as this seems simpler rather than taking all of the following steps:making the edits in Word deleting the old RoboHelp topicuploading the edited Word document to replace the old RH topic (and re-writing the file) adding the topic to the Table of Contents once again

7621

8 years ago

av_stumpflg53144243Participant

Questions

No buttons for content, index search etc. appear on F1 key

When I press F1 in the application, the buttons for content, index, search etc. do not appear, but only the linked topic.The title bar has smaller font and a note.The URL is in this case:  file:///C:/ProgramData/AV%20Stumpfl/Help/German/WingsHDAV_DE/Allgemeines/Programmfenster/themen_hauptfenster.htmAfter clicking in the title bar, view is normal and the URL: file:///C:/ProgramData/AV%20Stumpfl/Help/German/WingsHDAV_DE/index.htm#t=Allgemeines%2FProgrammfenster%2Fthemen_hauptfenster.htmThe phenomenon occurs with different browsers and is not caused by the context call by the application, because if I use an old help, the display is normal again when I call it with F1. If I double-click the "Index.htm" the help will appear normal. I have checked all settings in the SSL, but I haven't detected any errors. I've emptied the browser cache too, but without success.Somehow a script does not seem to be executed correctly when the context is called with F1.Do you have an idea to solve the p

7011

8 years ago

mdawn0817Inspiring

Questions

Topic with numerous links to other topics

Hello,I have imported a topic from another project into my current project, that includes numerous links to other topics, also in that other project. Can I have the topic I need to show in the current project's TOC, but not include all the sub-topics that are linked to in the project displayed in the TOC. Do those other topics that are linked have to be included in the new compiled project?If all those topics must be included physically in the new compiled project, must they be listed in the TOCI'm not sure I've explained this very well. Hoping someone can help.Thanks,MDawn

4142

8 years ago

ENTRGWHKnown Participant

Questions

Search engine does not return results in IE for Responsive HTML5 help

I'm using RoboHelp 2017 to generate responsive HTML5 help. I noticed that, while the search function works for both Chrome and Firefox, it does not work when the help is opened in IE 11. I tried this from both a web server and a file server with the same results. I experimented a bit with the search settings in RoboHelp but to no avail. RoboHelp 2017 is up-to-date with patches. Has anyone else seen this issue (and found a solution)?

44904

8 years ago