RoboHelp

When I build my help with Indigo, the main help output page has shifted away from the square buttons. Instead, the buttons appear as links of text.Here is a sample:You can still click on the links and the pages will open, but it is not an attractive look.How can I get the buttons back?I suspect this has to do with the !Language! folder, as I was working in that to try and fix the missing Favorites button issue.Thanks,Tim

Is there any good example/article/blog on how to use areas/groups/users to its best in RH Server 10?I am able to publish the entire help content to the general area with access to everyone. I can also view the project.I want to accomplish this:There are few topics/chapters I want to hide from general users but make available to only few users.Any good article/blog on user authentication through both database and LDAP to refer to for Development team.My product uses its own authentication which is DB-based. Can I extend that view content. How do I relate it to areas/users/groups. If user1 logs in the product how can I ensure that he sees only content published to Area1. If user2 logs in the product how can I ensure that he sees only content published to area2?

I have RoboHelp 2015. I remove HTML Files (Topics) I not longer need. The links stayed as broken links. I do not have "remove Hyperlinks" as an option to remove them.How can I get rid of them.ThanksJulia

I'm compiling a master .chm for our company which has all the .chm helps from our partner companies. I always have had books as the icons in my .chm's. Each individual .chm uses books as well. When I add this one particular .chm to the TOC however, it changes all my other icons in the TOC to folders, while it remains as a book icon. How can I correct this?

We are doing a conversion from WebHelp to Responsive HTML5 output. All the tables in our current topics were created with snippets and then converted to HTML so they could be edited. I created table styles for all of our tables and verified their definitions in my CSS to make sure they are all defined correctly. If I apply the new table style to the existing table or create a new table and apply the style, the style does not work properly. For example, in existing topics that have tables with the first row being navy and when I apply the new table style to that table the header row does not change to the custom color.I also have embedded tables within tables. I know this is not a good way to look at content on a mobile device, but it isn't my decision to change the tables to text like it should be for readability. Anyway, I have table styles for these embedded tables but when I apply them they pick up the style of the "outer" table. For example, the embedded table style has left justif

Hello,Long story involving crashing PC, new Win10 machine, many problems with Team Explorer and the MSSCCI installation but yesterday I finally managed to get my project, originally started in RoboHelp 10, then upgraded to RoboHelp 11 and now upgraded to RoboHelp 2015, linked to Source Control (TFS) and worked successfully on my project for about 5 hours. Then I discovered that 1 of 4 of my TOCs contents had disappeared and then that 2 of the 4 had completely disappeared from the TOC listing. After trying to work with them for a while, I checked everything in and then moved on to insert a row in a newly created table and got the Adobe RoboHelp 2015 error window saying that Adobe RoboHelp 2015 has stopped working with choices Close the program and Debug the program. The title is what I get when I choose Debug but I don't have the knowledge to follow through on the debugging.I had shut down my machine last night after I'd had the problem four times. I've tried uninstalling and reinstalli

Using RH 2015 and generating a Responsive Layout. When using the search facility (top right field with the magnifying glass), the search works, but you are unable to scroll through all the items that have been found.For example: search for the word foreign, and you get back 115 results, but you can only see the first 8 results.There isn't a scroll bar or any means to look at all the other results.Is this a bug or a setting that should be set in order for the search to allow scrolling?

Hi RoboCommunity:I am using RoboHelp 10 and producing HTML help .chmI am lone-writer crafting help for a new product. The company purchasing the product and online help provided me with one of their help files, so I could produce something similar.I have several unique .htt files. Each type provides a unique look and feel (yellow mean one thing, blue means another, etc).The compiled help includes the following warning:HHC4006: Warning: The file "images\qual_01.gif" is already listed in the [FILES] section of the project file.I have a total of 5 of these warnings. Each warning is associated with a different .gif image.I have searched the directory for possible duplicates, but there are none.I used RoboHelp many years ago until my twin girls arrived. They are now 14. My previous version was RH v4. I think this is the correct forum to pose this question. Please forgive my post if it is in error.Thank you for any assistance.jean

hi,Currently i am working on a banking and Financial Project and i am using Adobe Robohelp 2017 to publish and Author the help guide.I have been asked to create a Responsive HTML5 generated help and i need to integrate the same with my product application.While i have created and generated the HTML 5 output and integrated the same with the application, i have been asked a question that can we share the .js files being generated while i am generating the  Responsive HTML5  output with the customer.As, it comes under Legal and Licensing security and vulnerability threat.As a part of security i cannot provide .js (whether minifyed or unminifyed) to the customer.Is somewhere it is mentioned by the Adobe regarding that, if yes then please help me to provide the link.Or help me resolve the same, else i have to scrap it.Regards,RA

Hello again guys. I feel like I've been submitting a lot of bug defects lately. I found another problem in Robohelp 2017 Update 2 that seems really obvious, so much so that I'm wondering if it isn't something on my end. Could someone else test it out and tell me if the problem occurs for them as well? After generating Responsive HTML5 output (after reimporting the layout, as it is completely broken if you don't reimport the layout), the search feature does not work. It just hangs when you try to search. I've tried it in a few projects, including one of the sample projects:Does this work for anyone else?Thanks.

I just installed the latest patch for Robohelp 2017 and it generates Responsive HTML5 but it won't load. It looks like they broke something in the last update? When you open the generated output, it just hangs like this forever:

Hello,We are using RoboHelp 2015 to create chm files on Windows 10 1607 and are currently upgrading to Windows 10 1709.  Explorer 11 is the default browser.  The chm file is on the local C drive.  When using links in a chm file to web sites we use New Window in the Hyperlink Options Display in frame.  All works correctly in Windows 10 1607. However when we take the chm file to Windows 10 1709 clicking on the same link does nothing.   If we change the option for the link to be Page Default (none) it will work in Windows 10 1709 showing the site in the chm panel. I have tried the same link in a word document and it does work correctly opening explorer to display the page. Does anyone know why opening a link to a web page from within a chm file does not open the page in a browser when using Windows 10 1709? In addition if the link is to a pdf file that is set to Page Default (none), again it will open in the chm panel but then a message shows up “Invalid plu

Hello,I use Robohelp 2017 and Chrome.Do you know why my WebHelp Output Menu freezes up in Chrome and I keep having to hit the refresh button to get it to work again? It seems to be ok in IE.Here is a detailed example:1. I click on "Acro" to view the Acronyms page.2. I click on the Acronyms page and scroll through the page to read it.3. When I click on "Basic Satcom Info" on the menu, it won't expand because it's stuck or locked up.4. I have to hit the refresh button to get the menu to expand.5. Now the menu will expand, until I click in the information pane to read the material. The menu will lock up again and I will have to hit refresh to expand it for the next item.Here is how I generate the presentation.Any ideas? My customer doesn't like having to refresh all the time.Thanks

Does anyone have recommendations for folks that translate RoboHelp projects into Spanish (Mexico-based clients)?  Other than a couple companies that turned up in a general search, I'm not sure how/where to get started.  If anyone has resources they have experience with (good or bad), I'd love some feedback and insight.We are using RoboHelp HTML v11 right now, plan to upgrade to 2015 soon but not sure if that would happen before this project's timeline.  We current deliver a CHM file.

Editing my original post to bring my questions up to the top: 1.  There's a lot of unused space on either side of my browser window (Chrome & IE) when I view help built with Indigo layout on larger screens/browsers. Is this typical behavior for that layout? Anyone see this behavior in their output?2.  Has anyone found a work around to this behavior that allows the help content to fill all of the available width? I contacted Adobe support and was told there isn't a work around. That seems odd and is very limiting.Original message:I have a trial version of RH 2017 and am trying out the Indigo layout. When viewing the generated output, browser size impacts what parts of the output show and where. For example, in cases where the browser is displayed at larger widths, both the topic and a toc sidebar show up in the browser. As the browser size gets smaller, just the topic shows up and the tofc becomes available from a menu icon in upper right corner. My question is about cases

Big trouble, I have TCS3 and need to import/link FM documents with screenshots. The images are contained in achored frames. No matter what I change in the FM import settings, RoboHelp always rescales the images making them too small to read. I tried the option not to regenerate images (top right in the image settings dialog, I have a non-english UI) and also have tried setting the preferred size to 100% or 0%, no result the image size is always the same and too small.There are both referenced and embedded images, the problem is identical with both.I don't understand the reason for the problem, converting images in anchored frames should be a standard procedure for framemaker integration.Any suggestions or experiences with this feature? Does the image import work for you?

All of my topics have a gap at the top of the frame. As far as I can tell, there's nothing in the source that indicates that there should be a gap here. Is there any way to configure the output so that this gap does not display?

I installed and configured Roboserver on a machine and everything went smooth. I could log in and also publish the help to the server successfully.later, when I go to roboserver admin portal and under projects when i say View projects, the help does launch however, the ToC does not show up. Even the search does not work. I can click topic hyperlinks and browser.Any idea what is missing?

Hi allAm wondering if it is possible to change the default search path in the Find and Replace dialog, so that it is set to "Current Project" rather than "Current Window".I have to change this each and every time I do a search and it's getting wearing! Where is this value set in the code and is it possible to change it?Thanks in advanceLaura

Has anyone experienced the following in Indigo output for responsive help? I have a book in table of contents which has a list of topics underneath it. In the Indigo layout, when I click the tile that corresponds to this toc book (named Video Resources in my example images), I see tiles for each topic but those topic tiles are cut off on the right side of the browser. This 'cut off' issue didn't happen in RH 2017 prior to my installing Updates released by Adobe. Prior to the Updates, the Back button used to be in line with other tiles and all topic tiles fit in browser window. After the updates, the Back button displays on its own line above other tiles. It seems like the Back button being on it's own line created a shift in the tiles below it or caused something to be off with how the page renders?I have read some other discussion threads about dissatisfaction with the Back button in the Indigo layout and with limitations around being able to customize it (size, position, etc.). I hav

I'm converting from Webhelp to Responsive HTML5 output and created a new Master Page where all the parts (header, body, footer) are left-justified. When I generate my output, most of my topics are centered in the browser (IE11) with white space on the left (shown below) and right sides.My Master page header contains some right justified icons and java scripts and then the body section starts with a table. The Webhelp topics (original) topics all begin with a table. The good thing is the master page header and footer is placed in the output topics but the table is not (which we will manually replace).The topics that begin with text that do not have tables convert fine and are left justified like they should be with just extra whitespace on the right side. The only part that is not left justified is the footer (which my master page footer is left justified) but has white space in front of it like the centered topics do (see below).I don't know if this is an issue of missing HTML or somet

HISTORY:Edition: RoboHelp HTMLVersion: RoboHelp 2015Our Robohelp HTML online help output currently lives on our proprietary software platform. In order to protect confidential information that might be present within the topics published, we recently made a change so that when a user accesses online help, it checks to see if the user has an active login session to our platform. If they do, they are redirected to online help in a separate window. If they don’t, they are first directed to a platform login page, and then redirected to online help if the login is successful. This prevents users from copying the URL of online help, saving itto favorites, and then sending it to a user who is not registered in our platform who can just paste the URL into a new browser session to view online help.PROBLEM:Users are still able to access online help without having an active login session to our platform, BUT it only happens when the user has access or had access to our platform in the past and th

I'm working on converting a webhelp project to responsive HTML5. When I go into my project to change the snippits we have for our tables, I can change the color of the header of the table, but when I exit out of editing the snippit, the old color still appears in the table heading example. When I add the table snippet to a new topic the new color shows in the table heading color shows in the new topic, but when I generate Responsive HTML5 output, the old color for the table displays in the table heading. How to I edit the color in the snippet and have it remain. We do convert our table snippits to HTML so we can add content to them.

Background:We create CSH for all of our product's table fields We are currently using the TopicAlias marker to create tags in FrameMaker source that are defined as <FieldName>. The TableName values are Heading1, so they are being written to individual table-specific htm files.Issue:When we generate the help in RoboHelp, we get:The generic context sensitive help bookmarks: #CSH_xxx.TableName htm files are generated as TableName-.htmSo the lookup is now TableName-.htm#CSH_xxx What we really want, based on what the developers are looking for, is: TableName.htm#FieldName We want:To be able to define our own bookmark text for the context sensitive help (in this case FieldName, but could be FormName, etc.)..htm files without the appended hyphen.Is there a way to suppress the addition of these unwanted items in the URLs?

Dears,I have two questions:The first one:Does RoboHelp support the "Ratings & Feedback" features? If yes, which version and where can I find this?The second one:What are the differences between ProProf and RoboHelp tools? Thanks,Muna Al-Azzeh.