RoboHelp

Dear All,I am a quite new user of RoboHelp and I am particularly interested in the tool's reporting capabilities. I need to be able to report the most opened articles, the most searched articles, and the most searched keywords.Going through the out of the box reports, I didn't find any report that could satisfy 100% these requirements, so, do you know if it is possible to report the list of the most opened, searched topics and Keywords?Many thanks in advanceVajk

Hello everyone. I'm experiencing an issue with Robohelp 2015 using the responsive HTML 5 layout. For audit purposes, all of the pages in our knowledge base are linked to MS Word documents. Unfortunately, changes to a document aren't being pushed to the RoboHelp generated output. If a page is deleted and re-linked, they work fine, but, due to the way we have our KB structured, it would take hours to do this.I hope there's a way around this. In my experience with RoboHelp, once an issue appears, it will likely become commonplace.Let me know if more information is needed and thanks in advance for the assistance.

Hi all,I'm using RoboHelp HTML 2015. I'm generating using a customized WebHelp layout and converting to a CHM, but the index is not indenting the sub-entries. The index does not appear to be in alphabetical order (even though it is). I have tried outputting to different WebHelp skins (WebHelp and CHM converted to WebHelp) and they all have this problem unless I select Pure HTML. I 'd prefer to use DHTML > Pure HTML to keep the Synch TOC and Search Box in Toolbar options. The same index in CHM files not converted from WebHelp and HTML5 output looks as it should. How can I control the way the index entries and sub-entries appear in WebHelp?WebHelp with the incorrect index formatting:CHM with correct index formatting:Bonus question: At least one of my index entries shows a popup when you select it. None of the other entries do this. How can I avoid this popup from appearing on any of my entries?

I have a scenario where currently there is a 300 pages MS Word document with API documentation. Currently we convert the word to a PDF and release it as an API Guide/Web Services Guide.Maintaining this information in a word is tedious.Has anyone used Robohelp for documenting APIs? Are there any recommended best practices/suggested templates/tips and tricks to document APIs in Robohelp?The output is not yet decided yet if we want t Webhelp/PDF/CHM. But it shall be one of these three.Any suggestions/pointers would be helpful.

Does RoboHelp do the following  Support workflow visual displayWorkflow graphic display showing a work stream with its related stepsSupport workflow definitionWorkflow definition: workflow stream and associated workflow stepsAssociation of workflow steps with knowledge management content elementsLinking of a workflow step to one, or more, knowledge management elements (text, image, video, and documents)Thank you!

I hope someone can help me. I was using RoboHelp 9 before and recently got the trial version for RoboHelp 2017. When I opened my project using 2017, it asked if I wanted to import and upgrade my project so I went ahead and did that. My previous project under RoboHelp 9 was in WebHelp layout. However, in 2017, we are trying to generate and publish the same content in Responsive HTML5 layout. I created a new "layout" for my existing project file and was able to generate and publish the old webhelp to the Indigo theme for responsive HTML5. However, these project file feeds/publishes to a master project file. When I open up the master project file and try to generate/publish it, RoboHelp 2017 freezes and stops working. The popup says "Generating content 'Content'... and freezes. If it helps, the "Output view" says "Processing Full-text search data..." and then that's when the popup appears. Another popup appears and says "Adobe RoboHelp 2017 has stopped working" and then I have to close th

Hi, I need to add text to an image in RoboHelp 2017, and subsequently edit the image, to change the language of the added text. I don't think this is possible in RoboHelp 2017, which appears to only allow the following image formats: .gif, .png, .jpg, .jpeg, .jpe and .bmp, which cannot be edited in this way. Please could someone confirm whether I can do this in RoboHelp 2017 please?

Hi all,my search results show internal comments from topic properties.How can I prevent this?I'm working with RoboHelp 2015 (12.0.4.460)and Windows Version 10.0.14393 Build 14393Thanks!

Hello,Here is a scenario:I have Robohelp version 2017 installed on my local machine and I have few other team members using Robohelp version 2015. We update the same help source.I update the help content on my machine by using RH version 2017 and generate a webhelp 2015 output.I check it in the source control.The admin takes the most updated source of the help files on the build server and generates a webhelp and then    integrates it with the product. He uses Robohelp 2015 to generate the webhelp.The question is, will step 3 give an error or pose any risks/issues? Reason: I generated a 2015 web help from RH 2017 software and the admin generates a 2015 web help from RH 2015 software.Any thoughts if anyone has tried anything like this?

Our company migrated from shared drives to a cloud-based file repository for shared information. Previously, I could publish Webhelp to a folder on a network shared drive and then people could click the help.htm file to launch the help in a browser and navigate content. This was helpful to get product owner review and feedback prior to formally committing the files in the CM tool for the application build process.We no longer have shared drives, we use Box to manage shared files. I tried copying the output folder to Box and then opening the help.htm file in a browser but it does not work. I am guessing that this cloud-based method adds a layer of identification to the files that prevents the standard file association that RoboHelp expects from working properly.Is there a way to launch Webhelp from a cloud-based file repository?

Hello, all.I need to send a RH 11 project to our translation house. I don't see any function that is the equivalent of the FrameMaker "package" function that is so great.How can I send them only the files that are actually needed for the help project? I am assuming that there are many graphics files, for example, that are not in use. I want to zip and send only the necessary files.Thanks.--Nancy

We recently moved from Robohelp 2011 to Robohelp 2015. Everything works fine in Robohelp 2011.When we open Robohelp 2015 and try to open our 2011 project, we get the following option to upgrade our project:We click Upgrade, and get the following errors (one after another):Any help is appreciated!Thanks

Hi there,we are converting our Webhelp to HTML5 Responsive Help. Everything with the layout works fine.We have a Masterproject and several mergedProjects. The mergedProjects work very well when I start them alone,but when I start the complete Project the TOC does not show where I am when I klick a textlink on one of the pages.Does anybody know something about this issue? I didn't find an answer here.We are working with RoboHelp 2015 (12.0.4.460)and Windows Version 10.0.14393 Build 14393We are only using the desktop layout.Thanks!

Hello,for some users it is not possible to generate Adobe AIR Help anymore because of a certificate error: Password for digital certificate is invaldid. For other users everything is fine.We are using the certificate for a time now and didn't change anything. The SSL is also the same.Does somebody have an idea?ThanksMelanie

I'm using RH 2017, Update 1.When generating to HMTL5 output on one of a small skeleton project our team uses, I'm getting this error.Any ideas on how to fix it? It's something with this project but I don't know what. HTML5 output works fine on sample projects RH provides.The compliation log is below. It really doesn't give any deatils on how to fix this:Starting compilation...Responsive HTML5 preprocessor 13.0.1.279Clearing output folder...Compiling D:\git\pcdmishelp\Skeletor\!SSL!\Responsive_HTML5\index.htm ...Preparing to create Responsive HTML5 output...Preparing files for Responsive HTML5 output...Copying files...Updating files...Finished preparing in 4 sec(s)Initializing compiler...Generating Responsive HTML5 1.00 (13.0.1.279)...Processing TOC data...Updating topics...Updating Book_Topic_(NonCore).htm...Updating Book_Topic_(Planner).htm...Updating Book_Topic_1.htm...Updating Book_Topic_2.htm...Updating Dropspot_Examples.htm...Updating Files_in_Automation_Objects_Help.htm...Updatin

I am using RH 11, and when I insert an MP4 into an existing HTML topic, it inserts code that assumes the codebase is qtplugin.cab and the type is quicktime:<p style="background-color: Transparent;"><object data="../TrnMedia_SHR/Retrieve a Record - Known Carrier ID.mp4"               classid="CLSID:02bf25d5-8c17-4b23-bc80-d3488abddc6b"               codebase="http://www.apple.com/qtactivex/qtplugin.cab"               type="video/quicktime"               style="border: none;"><param name="src" value="../TrnMedia_SHR/Retrieve a Record - Known Carrier ID.mp4"   /><param name="autoplay" value="false"  /><param name="autostart" value="false"  /><param name="ShowControls" value="1"  /&

I just purchased   RoboHelp 2017 and When I open a project or create a new one I have the following errors                Error en el  scrpit de esta paginalinea: 2Caracter: 29694Error:  El objeto no acepta esta propiedad o métodoCódigo: 0URL: file:///C:/Program%20Files%20(x86)/Adobe/Adobe%20RoboHelp%202017/RoboHTML/plover/lib/jquery-2.1.1/jquery-2.1.1.min.js                   Error en el  scrpit de esta paginalinea: 7Caracter: 238Error:  se esperaba un objetoCódigo: 0URL: file:///C:/Program%20Files%20(x86)/Adobe/Adobe%20RoboHelp%202017/RoboHTML/plover/lib/angular-1.3.16/angular.min.js                      Error en el  scrpit de esta paginalinea: 2Caracter: 3Error:  El objeto no ac

Hello,Could anyone help me with a way how to configure the Indigo layout home page Title and Subtitle text?It's clear how to set up their colors, but how about the content, where do I update it?It is possible to have several paragraphs of text here?Thank you,Olha

Hi all,I just came across this weird behavior that seems to have been around for awhile.  Check out these search results:On further testing, it is happening consistently with any words ending in s or ly, as if it's trying to helpfully compensate for plurals or adverbs. Unfortunately in this case, "daily" and "sales" are neither It's not a major hassle, it's just odd. Does this happen for anyone else, or have we screwed up something here?

I've created a project using the HTML5 layout; however, when testing it, the TOC books will not close once opened. Does anyone know what causes this?

Hi, I'm using Robohelp 2017 and having a problem adding this expansion button on my generated books and treesDoes anybody know how to add them in the list  and also make them appear when you open .chm file?

Hi all,While converting FM to RH project the variables are incorrectly processed. And doesn't show corretly in WebHelp output.The problem is that I have signs in variables definition like this "** \<some text> more text" that variable displays correctly in FrameMaker, but after creating a project in RH it displays as "** \ more text" in user defined variables in RH.Is there a way to make it work correctly without much effort?Or I need sth to export the variables from framemaker correctly and convert them into a rhvariable.apj file and replace it in RH folder structure?if so is there a easy way to do it or workaround?Please help,I got a giant book in FM with variables named as mention and I don't know how to handle it atm.RH 2015 and FM 2015

Hi,I'm using merged responsive HTML5 Robohelp 2015. Before installing the recent 4.01 update, opening a page in a new window displayed the page and TOC.It now displays just a page with a Show link, as in the example project below:I raise this as my email page link button used to show the page and TOC, but now just shows a page like the above and a user must click the Show button to display the TOC. Previously it used to add the index.htm#t=mergedprojects addition, now you have to click the Show link to add this.My code for the email button is shown below:Is there anyway to display the page and TOC without having to click the Show link?Thanks

I have product online help source authored by various folks in RH 2015.I am joining them with RH 2017. If I edit the RH 2015 source will there be issues in compatibility? Output?Of is installing RH 2015 and then editing the source the best option and holding off RH 2017.Any suggestions would be useful.

Hi there,Is there a way to always show the Print and Go to Top icons no matter how the customer has sized their browser help window? Seems that if I stretch the window to the right a bit I can see both icons but at a certain point, when resizing to the left, the two icons disappear, along with the Search field in the header. Just wondering if this can be adjusted.Currently using RoboHelp 2015, version 12.0.3.428. Creating a Responsive HTML5 help system using the Azure Blue screen layout.Thanks in advance!Tom