RoboHelp

Using RoboHelp 2017, when you click on the left-hand "Search" icon in the Responsive HTML 5 output, you do not automatically get focus in the search box, so you have to click in it to get focus. Is there anything I can do to get round this problem as it is quite irritating for users? Thanks very much for any advice.Cheers,Mark

I'm trying to change the color of the beige container that displays the topic name and breadcrumbs. On some monitors, the beige is just too pale and becomes white. I have ransacked the CSS, and I can't find the CSS that controls this. Any suggestions?  (If you can't see that it's a beige rounded rectangle, you're seeing exactly what I'm trying to resolve).

Hello,We are planning to upgrade our Robohelp x7 to a newer version, even the latest if possible.We currently have Windows 8, word 2013 and IE 11 on the machine where Robohelp is installed and will then be upgraded.Which version of Robohelp could we install in our case? do you have some suggestions?Thank you

Good day,We have been using RH for many years to create and manage an HTML help system for our product and are now switching to webhelp (for both online and local content). Using RH 2017 we have successfully migrated our projects and are using the latest Responsive HTML5 capabilities to create webhelp versions (that process went very smoothly) and can still generate the legacy HTML Help outputs as well. So far, so good.In our application, we access help content at both the topic (associated with a particular dialog or form in the application) and keyword level (for instance, taking a selected word in a document and doing an index-find in the .chm file). Being very new to web help, what I'm looking for is some API that will allow me to launch the web help and do an index find on the supplied keyword (this would replace the equivalent calls into the HH API). My initial attempt to search for this information have not been successful so it finally dawned on me to save time and ask the comm

QUESTION: Is there a way for RoboHelp 11 to combine (Not Merge) multiple CHM files into a Single CHM file; if so, how?ISSUE: When users are using our 1099 Utility (Standalone version) help file (a.chm) and select’s (hit F1) a certain screen, the help topic, such as, the Transaction Review screen in the a.chm file, hence, the system can't locate it because it does not exist in the a.chm file. However, after I copied the b.chm (our AP application help) file in the bin directory where the 1099 Utility deploy's to, then the correct topic is found.Note: This works properly on a mainline build because that build includes both a.chm and b.chm files. However, it does not work in the 1099 builds because it has only a.chm and this file does not contain a topic for this screen. The a.chm file has this topic. The problem is that the mapping between the Transaction Review screen that is open from 1099 Utility does not request the topic with this topic's ID that is specific for the a.chm.Attempts ma

The scroll bar does not show so users can scroll up or down to find results from the search.I just upgraded to Robohelp 2017 from Robohelp 9 client last week.I had the same problem in Robohelp 9 and I did not want this problem to continue in Robohelp 2017.I have looked through the Robohelp forum and could not find how to resolve this problem.I am using Webhelp Pro but Robohelp 9 server is not connected because of connection problems.I have set it up to use Webhelp Pro but got the same results.I am know nothing about JAVA, my background is with IBM mainframe. I only do because my supervisor asked.How do I correct this problem?System Attributes:RoboHelp 2017 Version 13.0.0.257WebHelp Pro 9.0.1.262Windows 7

Hi All,I have not touched RoboHelp in over 10 years and now I have RoboHelp 2017.I need to save my project in SVN. I have looked around and can't find anything definitive as to the files I need to upload.We have SVN and Tortoise. I simply need to know what to include or exclude.Any help would greatly be appreciated.Aline

Hi,I'm very new to RoboHelp 2017 and am currently working on my first project. I want to optimize the help search to let users restrict the search results further.According to the RoboHelp 2017 documentation, there should be an option to "enable AND search" ((the checkbox which restricts search results to topics which include all search terms). However, I can't seem to find it anywhere.I looked in the responsive HTML5 SSL Layout setup dialog, as well as in the layout itself (we are using the responsive Indigo layout). Can somebody point me in the right direction where I can enable this function? Or is this function not available at all for Indigo?Thanks a lot.

I am working on setting up procedures to publish a number of FM books to Responsive HTML5 from FM.  I am able to successfully publish some books, but others fail with the following (I get this same message if I try to publish even just a single FM file)I have also tried importing books or individual fm files into RH and get this same (or similar error). I have taken a look at the logs, but very little information is provided other than that it failed importing.Can anyone help me with this issue?John

Hi,I have a regular help topic and few paragraphs of text. A tag by the name Author_comments is already defined. When I apply the tag to a para, ideally it should insert a green horizontal line above the text/para where I apply the tag.What happens is that the para completely disappears/gets cut/excluded from the help topic. I have to do ctrl+Z to get back/view the para again.Some conditions work fine, while some behave this way. Any suggestions on how to fix this?

I'm using RoboHelp 2017 and we just created a new HTML5 output. When I try to perform a search, it takes a LONG time to process and then I get this error: "The search string you typed is not valid".However, if I put the search term in quotations, it completes.

Hello,I have compiled WebHelp that I published in June. I now have an additional 14 modules (projects) that I want to add. Is there a way I can add just those 14 mergedProjects to the existing help file and re-publish?If so, how do I do this?Thanks,MDawn

I have successfully generated the Adobe Air CSH output using the RoboHelp 10.Every thing is fine until we Zoom out the help on Mozilla Firefox browser. The layout of the help file behaves abruptly as shown in the screenshot. This is only happening on Mozilla Firefox browser (all versions).Kindly suggest any resolution regarding this.Thanks

My group and I all have RoboHelp 2017 installed locally, and we use SharePoint as our source control. We also all have Acrobat Pro DC Installed locally.I am trying to find a way to import comments from a shared review, and for whatever reason, the only comments I can import are my own. I have tried sending a shared review (saved to a network drive) or saving the file directly to our network drive. In both cases, I cannot import comments from my editors. On a separate document, I was able successfully to import my own comments, but I haven't been able to import anyone else.I can provide more specific information if needed, but is there something obvious that would cause this issue?

We have a C++ desktop application requiring context-sensitive help.  We have been using the RoboHelp WebHelp format for years; now we are migrating to the newer Multiscreen HTML5 help, using the Desktop profile only.1) Is it possible to do this?  Can a C++ desktop application call context-sensitive help using the Multiscreen HTML5 format?2) If so, how do we call the Multiscreen HTML5 help file from the C++ API?  We have been using the RH_ShowHelp API call in the C++ code provided with RoboHelp, but this call does not work with our Multiscreen HTML5 file.  The RH_ShowHelp method seems to work by appending “#<id=XXXX” (where XXXX is the Map ID) to the HTML file name we call, but this does not produce a pop-up help topic using the Multiscreen HTML5, as it does using the WebHelp file.3) Do we need to do anything special when generating the Multiscreen HTML5 help file to make it work from the C++ interface?4) Is there another C++ API method we should be using?  T

Hi all,I hope, one of you can help. I'm working with RH 2015 and Windows 7. I'm creating merged projects in responsive HTML5 with the two default layouts "azur_blue" and "charcoal_grey"With my previous merged project, index key words that were the same were merged into one key word containing the topics from all child projects. Apparently, this no longer works. Instead, I get the index key word separately for every child projects that contains it. I already checked the spelling of the key words; it's exactly the same. Furthermore, some of the key words are always displayed "open", even though they were not clicked. Those key words do also not close when clicked.I already made a little test to see if it is a problem of the layout - it is not. It is also not depending on the browser, I tested with Chrome and Firefox.I add some screenshots to make more clear how it was and how it is now.This is how it shoud look like: (you can see that the topics are from different projects by the AE, LC2

I'm working in RoboHelp 10.  When generating the output, I check "Show Context in Search Results."  When someone searches for a term, they get a list of each topic where that term appears, and they see a short summary of the text from that topic.  However, the summary includes words from a header on a master page, and it includes the words in an <h1> headline, which is the same as the title of the topic.  So the summary is almost useless.  Is there a way to exclude content from a master page or a style in the search results?  Better still, is there a way to write a separate summary of the topic that will appear instead of the first few words in the topic?

There is only the Exe to download from the Adobe site for RoboHelp 2015, but after install, when trying to extract, I receive error message that "the file archive part is missing"

I'm having more trouble with this project. I believe I've followed the steps correctly, but no mergedProjects folder is created. I have tried generating to the existing project and to a WebHelp folder outside of the project, but no luck.Am I understanding correctly that you add the special icons in the TOC in the Master project and then generate. Then the mergedProjects folder is created. Then you generate each child project to the WebHelp file?Help is appreciated.Thanks,MDawn

Hello everyone.Please help me out with this.I mistakenly have created 2 folders with same name let say "Configuration."One folder has one topic "New Topic" and the other has many which is the original and correct one.I had deleted "Configuration" folder with topic "New Topic" yesterday but today when I launched Robohelp I got both of them(Folder and Topic) were back with the cross mark. Now when I'm deleting both again this error message is appearing If anyone is aware of this help me ASAP

RoboHelp 11. I make documents for multiple customers with highly proprietary content. I specifically customize my RH projects, for example to use certain colors and CSS and no glossary, HTML output only etc. But I must recustomize the RH project for each customer. I tried using the previous project as a "project template" for the new customer, but some files are left behind when I convert the project to output, and I must seek these files out by hand. It is a messy and error prone process. Can't I save my project as a template such that I can base a new project on it without it including the last customer name and files?

Hi,How do i create a content in topics in expand collapse format? including popups

I have a software that has Web help bundled with it. The help is massive with a lot of content. At times users find it very dry and tedious.Is there a way to add some cool features/interactivity/ Did you know popups to make the help more interesting/appealing?Any other tips using the existing framework and version? I use RH version 2017.

Hopeful someone can help me.I'm not very experienced in this.I've just upgraded the Robohelp 11 to 2017 because I couldn't generate the project to DOC / PDF as Robohelp 2011 was not compatible with Word 10 (Office 365).When I try to open my old Robohelp 11 project in the 2017 version nothing happens!! It's all empty. What to do???I couldn't find an exact answer elsewehere. I found a string with some very technical and for me difficult steps to go through.Hope someone can help

HiI am working on a project with a master and two child sub projects and cannot get my head round the way breadcrumbs work with Responsive HTML5 output. Unlike Webhelp output where the Home link in breadcrumbs goes back to the master project Home, when Home is clicked in either of child projects once compiled, it returns to the respective Home within the child project, as well as opening this page in a new tab.Is this just something peculiar with Responsive HTML5 output that Home in breadcrumbs only returns to the Home of the child rather the Home page of the Master project?ThanksRichard