RoboHelp

Hello everyone!I am struggling with an odd situation and I cannot find a solution online: every time I re-generate the SSL (Responsive HTML5), the csh.js file (found in SSL > Responsive_HTML5 > whxdata) is overwritten. This is fine, however the information about map IDs and context-sensitive topics is deleted from the file. The text that remains is: gXMLBuffer ="<?xml version=\"1.0\" encoding=\"utf-8\" ?><csh-info></csh-info>";. I do not know what I am doing wrong, is there a setting, or an option I should select? The .h file still contains all the map ids. Can anyone help? Thank you!

Hi, I have a couple of questions related to mms.cfg file1) We have multiple versions of Adobe Flash Player running in our systems. (From 10 to 25)Is the mms.cfg file used in all versions from 10 to 25 to set Auto-Update options?2) Is mms.cfg file uniform across ActiveX, NPAPI and PPAPI. Does it differ it any of themThanks

Hi,I re-installed the Adobe Technical Communication Suite two days ago, since all systems in my company were formatted. I have started working with Robohelp. When I try to create a pdf output or printed documentation, I get the following error message.I am currently on Windows 10 and use MS Office 2016. Please suggest a work around.Thanks,Lovina

As you probably know, the core JS files for Responsive HTML5 output are minified (rh.min.js, common.min.js, layout.min.js, topic.min.js etc.). Do you think there's any chance that Adobe will distribute the original versions of these files? This would greatly increase the options for experienced users and web developers to customize and optimize the HTML5 output for the individual customer's needs. I know opening up source code is a difficult issue, but as the JS files are still highly dependent on the (closed source) RoboHelp application, I think the opportunities by far outweigh the risks.

How can I get the new project name to display in the title bar of the help file?I have a project that has been renamed under File | Rename Project.I have gone into Project | Project Settings | General and changed the Project Title there.I have renamed the TOC and Index files to the new name.When I generate the Microsoft HTML Help (Primary Output) the help screen has the old project name in the title bar.I created a new output file and the results were the same...old project name appeared in the title bar of the Help window.What am I missing?

Help! I added a large number of glossary entries to a RoboHelp glossary today. Then I accidentally clicked the "Discard Changes" button. To my utter horror, I sat and watched helplessly as RoboHelp deleted some untold number of entries. I save regularly, but it looked to me like a number of entries were deleted. Is there any way to recover the deleted entries?

I am using Robohelp 2017. I've created a paragraph style for notes. That's how I did: I would like to create a list usings dashes (nonbreaking hyphens). I have many helps that are already using this style.When I export to CHM file it appears OK, no problems. So far so good. I haven't noticed before because I was only exporting to CHM format. The problem is that when I generate to HTML5 output my dashes become numbers! Why does it happen? How do I solve it? 

Anyone else having this problem?...while browsing using internet explorer and Window 10 I periodically get this prompt.  Note it does not appear to be from Adobe as it comes from a website www.ayeeckids.org which does not seem to exist when you try to go to it directly.   I have simply been hitting cancel and it goes away for a few days but then comes back.  How do I get this to stop!I'm on the latest version of Win 10 and according to Adobe's website am current and up to date.   Thanks for any help you can offer in getting this to stop and helping me remove this if I've been infected by a virus of some kind. Thanks, Wayne.Message was edited by Peter Grainge. Link disabled.

Hello,What is the best way to create/access a reoccurring note icon in a project that may be updated in Robohelp (2015/HTML5)?I am thinking saved and inserted as an image. As long as the naming convention remains the same any changes to the icon would be updated automatically across all topics. But someone on my team is wondering if it might be easier to manage as a snippet.Thanks

Hello! Any help with this would be appreciated.Currently I am using the WebHelp to CHM Converter function in RoboHelp so that I can apply a skin to my project. However, when I open the CHM file I noticed that the text format for certain topics have been overridden. For example, my headings appear as basic text, and bullet points and color fonts are gone as well. Images are missing as well in the project. When I generate the chm normally, the format is there, but images are still missing. Is there a fix to this? I really need to use this tool as our company is trying to update our online help by using skins and keeping the chm file. Can anyone think of a cause for the format changing like this?ThanksAbigail

It seems I'm lost when trying to invoke Help in Robohelp 9. Typing in some search items "links TOC" gives a link "we  moved to a new place".You get lost trying to find anything on Robohelp there."Lost in translation"

Is there a way to list all topics that contain a particular condition tag? Using RH2015.I'm sure I've done it in the past but cannot remember how.Thank you.

I have a subscription to RoboHelp 2015 and I have installed the product (version 12.0.2.384) on my desktop PC.  Now I would like to install the same version of RoboHelp on my laptop, which I understand I am allowed to do as long as I do not use both copies at the same time.  But I cannot find a way of downloading a copy of that version on my laptop.  The only option available seems to download a new trial version of RoboHelp, which would then be RoboHelp 2017.  What can I do to install RoboHelp 2015 on my laptop?  Thanks in advance for any answer.

Hello,I'm looking for a download link for Robohelp 8, but can't find anything in downloads relating to older versions.  I have a licence key for it, but just need to reinstall on my replacement PC.Is there an e-mail address or other contact form I should use to get in touch with customer support, or is that done via these forums?Thanks,Sami

Willam van Weelden​Hi William - we've been using your Twisty functionality in our documentation projects for a few months now and it's looking great - thank you. We would like to switch to the one button method now but instead of the Show/Hide button images we would like to do this with single text links where you have the "Show All" text link by itself, then when clicked you just have "Hide All" by itself. Is there an easy way to implement this? I am no expert in javascript but I have done some research and testing but am unable to get it working. Please let me know if you have any suggestions or js code that you could share.As always, your help and expertise is greatly appreciated.

For context-sensitive help popups it is possible to assign a map-id to a topic and invoke it at runtime through an alias mechanism.What is the allowed range for thes map ids? I would say a number >=0 but what's the upper limit?

Hi All,I have an idea and wondering if I can develop it in Robohelp. My goal is to build an html page in robohelp that only have search bar and text box in it and upload it on our company website. I'm gonna put some common questions and answers in the text box and whenever customers can not find the answers in this page they type in the search bar and it fetches the information from my major Robohelp project (which is our company help file) or basically redirect to the help file. I know that if I generate a layout like responsive HTML or .... I will have search bar but I need to have it in a single page. Now is there any way that I can create single html page in robohelp which only have search bar and text box in it?Thanks,Parya

Hi,I have generated the WebHelp and AdobeAir outputs using RoboHelp 10. Also, integrated the output in the application.Now, while opening the help page, i am getting the error in the browser console.The whproj.bcfg file does not exist anywhere in the output. Files with .HTM, .XML and .JS extensions are available though.Kindly help in resolving this error.Regards

RoboHelp HTML11Windows 10Recently, the point spacing between paragraphs in my RoboHelp project has changed. I'm sure it's something I did, but after days of trying to figure this out, I need help.In the picture below, I have paragraph spacing set at 0pt Before and 0pt After, with Line spacing at Single. As you can see, the paragraph spacing looks much further apart than what I would expect for 0pt. (The last line of X's is how it looks after a soft return.) The only thing I can do to get the paragraphs closer together is use minus point numbers, and that seems inappropriate.I did notice something different in the HTML: there are a number of places where there is text in green that seems to be repeated over and over:<!--[if gte mso 9]><xml><mso:CustomDocumentProperties><mso:_dlc_DocId msdt:dt="string">5E3YEXWMZK7C-131-14408</mso:_dlc_DocId><mso:_dlc_DocIdItemGuid msdt:dt="string">0290b6de-b450-483c-bf63-fe1f3c0a5350</mso:_dlc_DocIdItemGuid><m

Has anyone encountered a situation where the same topic generates and displays correctly in one webhelp output but does not generate and display correctly in another webhelp output?I have a webhelp topic that includes two images and uses embedded DHTML drop-down hotspots (an embedded DHTML drop-down hotspot is a DHTML drop-down hotspot within another DHTML drop-down hotspot).  The topic in question does not include any conditional build tags (no topic-level tags are applied to the topic in the project folder or the TOC; the html code view contains no "condition" text, verifying there are no build tags in the topic on any part of the topic's content).  From within RH, the topic displays correctly when using the CTRL+W preview.From the same RH 2015 project, I generate different outputs for different software releases.  I have two single-source layouts that are virtually identical; they have different names and conditional build tag expressions related to release numbers, b

C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML>rhcl --helpAdobe (R) RoboHelp Project Command Line Compiler version 9.0.1.262Copyright (C) 2006-2007, Adobe Systems Incorporated and its licensors. All rights reserved.Usage: RHCL [-?] project [-l layout_name] [-p [server_name[:user_name:password]] [-o output_folder_name] [-d]Option Description:project  Specifies a RoboHelp project file .xpj.-l       Specifies a layout name.         Primary layout is used by default.-p       Specifies publishing server with optional username and password.         If no server name is specified after -p, RHCL will publish the result         to all servers that are available to the layout.-o       Specifies output folder name.         The layout's

I have linked a great number of Word documents to Robohelp 11 HTML, all of which are formatted with headings and standard and other styles. Now I discovered that if there is a number at the end of a heading e.g. "2.2 Example 1", this number is truncated in the TOC of the output. It is just not visible. Is there any way to influence this behaviour? I already looked at the project settings and the conversion settings for Word documents but there are only options to drop the numbering of the headings (at the beginning of a heading), which does not meet my needs.Funnily there is a kind of workaround if a dot is added at the end of the number but this is a bit of a "dirty" solution and looks as if the number displayed was incomplete. I hope there is a better i.e. more professional solution! Any feedback, advice and ideas are welcome!

Greetings RoboHelp and HTML experts!Does anyone have a good way to add line numbers to code examples in RoboHelp output? Outside RoboHelp, I've used CSS styles (<pre> and <code>), but you have to apply the <code> tags to every line -- a pain, especially when you have to update code samples -- and I haven't gotten it to work in RoboHelp. When I attempted to add the tags to topics in the HTML view, RoboHelp added dozens and dozens of extra <code> and </code> tags when I switched back to Design view. It made a real mess. Anyone know why?I'm also looking for a way to highlight syntax in code samples. Any suggestions?My current configuration:Windows 7, TechComm Suite 2015 FrameMaker source, RoboHelp project for Multiscreen HTML5 generationHere's the CSS I tried (worked outside of Robohelp): pre {  counter-reset: line;  display: block;    white-space: pre;    margin: 1em 0;  font-family: "Courier New";  font-size

Hi,Around last week all the systems in my company have got formatted, and I had to re-install the Adobe Tech Comm Suite 2015. But, the company has now decided to go ahead with Open Office and not MS-Office. The issue now is that I am unable to produce a doc or pdf output from Robohelp . Does Robohelp 2015 support Open Office? Or should I request for a MS-Office license? Is there any work around? Please suggest.​Thanks,​Lovina Saldanha

Hello,I have the help created and it has been inserted in the software. The help icons, when clicked, display the correct topics (Yay!). However, the help does not display in the Orb skin that I provided. There is a hyperlinked word "Show" in the upper left corner of the screen which if you click it does display the help formatted in the skin correctly.What can I do to get the help to display in the skin, without the user needing to click the Show hyperlink?Thanks,MDawn