RoboHelp

I am using Responsive HTML5 output in RoboHelp HTML 11. (12.0.3.428)I used the Charcoal_Grey layout that came with the program. I want the output to reflect the Arial 11 pt font that is in the Style Sheet. I can see no way to change the content font in the layout. All content output seems to be Times New Roman 10 point.

I'm having an issue with getting the online help to open in Edge. I'm using RH 10. The html help works fine on Firefox, Chrome, and IE, but not on Edge. I don't have it installed on my machine, but one of the developers at work tried to open it on his machine and it would not open at all. Well, actually it opens to a totally blank page.The only info I have is what the developer said. He sent me the following info:During the investigation of issue, it's found our help page %ROOT%\docs\start.htm can't be opened with Microsoft Edge. We can try to right-click on thisfile, and select open with MS Edge, it will fail.And after debugging, I can see this is caused by the following script in that page: if(!window.gbWhVer||!window.gbWhUtil||!window.gbWhMsg) document.location.reload(); When we open this file with MS edge,  I can see object window does exist, but variables likewindow.gbWhVer,window.gbWhUtil, window.gbWhMsg are all showed to be undefined,this caused document.location.reload() t

Dear forum members,I am using RH 2015 to create a CHM from a linked Word 2013 document. When I create the index with the wizard I notice that keywords appearing in the topics as hyperlinks will not be included in the index. Does anyone know how to make RH include those keywords?Many thanks,Frits

Hi,I've been using Robohelp 2015 and now I have encountered a problem.I gained an html file of the translation bureau and when I open that file it shows the following:" Conditions d'utilisationLa machine / l'installation doit être aménagée dans une pièce à température et à taux d'humidité de l'air relativement constants. Les conditions d'utilisation suivantes s'appliquent pour la machine / l'installation "No problem so far. But when I import this file into Robohelp 2015 it shows the following:" Conditions d'utilisationLa machine / l'installation doit être aménagée dans une pièce à temperature et à taux d'humidité de l'air relativement constants. Les conditions d'utilisation suivantes s'appliquent pour la machine / l'installation "Robohelp somehow converts the apostrophe to 'The HTML code in Robohelp for "Conditions d'utilisation" is "Conditions d'utilisation"Any help with this problem would be greatly appr

When trying to compile WebHelp output, I'm getting blank results. From the log, I'm seeing this: Finished updating HTML topics in 0 sec(s) : total 0 topic(s). I've never had this issue before. Searched the web and got one result on the RoboHelp Server forum but it wasn't related to this issue.

Good afternoon.We have a topic with a link to an Excel spreadsheet that was added to the Baggage Files folder.We are thinking about replacing all the RoboHelp tables with spreadsheets added as baggage files because the tables don't convert well to PDF and are not easily sortable.We often use Create PDF for Review to provide reasonable-looking output for internal reviews and to some customers. (For two years we've not been able to successfully generate Word or PDF documents using an SSL. Adobe thinks it's got something to do with communication between TFS/Source Control and RoboHelp.) So I decided to see whether linking to a spreadsheet would work.In the PDF, I click the link and nothing happens.Does anyone know how to make the link open the spreadsheet?Thank you.Carol

When I press Ctrl+S, the save can take up to 20 seconds; if I click the interface during that time, I'll get the NOT RESPONDING notification from Windows 7 Enterprise.The later in the day, the longer the saves. Closing and opening Rh does not shorten the save times and neither does rebooting Windows.Rh is installed on my C: drive and my project is on my own E: drive. I tried moving the project to my C: drive but there was no improvement.There is no difference between saving a one-character change with one topic open or saving more changes with more topics open.We have been using git for version control for many years, but the slow saves have been going on for only a couple of weeks.I do not have a backup program running on my workstation.I suspect that this has something to do with Windows 7, but Rh2015 is the only app that's been suffering from slow saves. What's Rh2015 doing during saves that is sooooo hard to do quickly? What software package did Microsoft release within the last 30

Hi,I have generated an output using Responsive HTML5 with Charcoal Grey as the skin choice.My company wants the Search Engine to be implemented within the Topic which happens to be my front page (Index.htm). Does RoboHelp support the implementation of Search Engine within the Topic (Index.htm)?

I am currently running Adobe Robohelp version 10.  I have several different RH files that I manage (desk procedures) and in each of the ones that I manage, my latest publishings have broken search functions.  What I mean by broke: it will search some words just fine, but others that I know are in my desk procedures show "no topics found".   Some of my files are published using webhelp and some webhelp pro, with the same problem.I have done the following:1) Gone back to a backed up file dated 05/01/2014 (that the search seems to be working just fine in) and done edits to it, published and it breaks the search.2) I have gone back to the working 05/01/2014 file and done nothing to it except publish it and it breaks.3) Checked the button to clear the cache4) From Webhelp Settings Option I have:·         Changed output folder that it publishes to (which is on a local drive before I transfer it to the network drive)·  &nbs

I’m having trouble changing the skin applied to my WebHelp project in RoboHelp 2015. I have a project with a corporate skin applied. Now I need to use an entirely different skin (not a modified version of my existing skin). How do I apply the new skin to my project? I have the new skin in the Skin Gallery and I can select it from the Output Settings. When I generate the help I get the old look and feel. My current skin is NOT in the gallery and I cannot select it in the Output Settings but it is always applied to the project. So how do I change the skin used?This cannot be that hard to do. The help says that after the skin is in the gallery I can select it and use it for the output. Not that I can tell.

Can you tell me what the difference in Responsive HTML5 and Multiscreen HTML5 is? I googled and both say they are good for viewing documentation on multiple devices. Which is most correct to use for viewing across many platforms?Thank you,Michele

Using Robohelp 9, Baggage files have been added to project and links created to them but linked baggage files will not open when project is generated.  Using local drive and have attempted display in IE10, IE10 (compatability mode), IE9, IE8 but get same result.

Hello everyone,I have a user manual that is more than 400 pages long, its style is really simple and singular in every single page. Yet whenever I try to import it within Robohelp it slows down and stays a long time, then stops working.I tried the same thing with the PDF version of the document but it also crashes.Is that a general problem with Robohelp and long Word and PDF files or what exactly?RH 2015 worked well when I imported a 63 page Word document, so I was wondering whether it is possible to divide a document this big to many pieces and then put them together with the same TOC, and how can I do that efficiently?Thanks a lot in advance!A

Hi,In Robohelp 12.0.3 release, cross references to illustrations (in the document or in tha table of illustration) are not imported from MS WORD 2010 document. I tried with MS Word 2013 => Same problem.I tried with MS WORD 2000 document and it works.notes that cross references to titles works fine in all cases.

RoboScreenCap. 2.0 (via RoboHTML 11) on Windows 7.This is an intermittent problem, but really aggravating when it happens. I finally decided to see if anyone in this forum knows how to solve it!I will be using RoboScreenCap - with no problems - when suddenly it will stop allowing me to select and drag, or paste and drag, content in a capture. As soon as I start to drag whatever I have selected or pasted, it simply disappears.Sometimes restarting my computer will fix this problem, but sometimes not. Does anyone know how to fix this annoying problem? Thanks.

We're publishing content using RH2015 and sometimes (sporadically), if the user types a keyword on the Index tab, it doesn't scroll the user to the requested topic or even the first letter of the search term. The user still has to manually scroll down and hope to find their search term.

RoboHelp 2015 (12.0.2.384)Unable to delete empty folders. I get a "Could not find this item" error message. Tried deleting in Project Manager, Explorer, and DOS.

I just upgraded to RH 2015 and about half of my links are not working. I tried reimporting the document, but that didn't fix anything.

Is there a way always show TOC in output for WebHelp? My team doesn't like clicking Show.

Hello there,I am creating a new project and will be importing my topics from Word 2010.When I select the document for uploading I get an error message saying "The filename is invalid.  The''' character is not used in a path.I have no ''' in the filename.Has anyone had this issue before?  How can I fix this?Thanking you in advanceNatalee

Dell Precision 5810Running RH 2015 latestWindows 64We are starting up a new WPF application and want to do Responsive HTML5 output.We also want to do context sensitive help (CSH), where the help topic opens up on pane that slides out from the side when user presses F1 or clicks a help button.I looked at this documentation:Adobe RoboHelp 11 * Program Help for web pagesIs that the recommended way to do CSH for HTML5 output? (I didn't see HTML5 output listed specifically in the CSH documentation that RH provides.)Do we do it as described in the link above and use use map numbers and alias files as usual?Or is CSH for HTML5 handed in some other way?

Hi,Has anyone see this error message when you click on a compiled FlashHelp topic?  :"Parse error: syntax error, unexpected T_STRING in ..." and then it gives a path and line number.I already have the "Convert RoboHelp-edited topics to HTML" option checked in RoboHelp.I had this issue a few years ago and I was able to fix it by copying the content of the topic and pasting it into a new topic, but this is now not working.Would appreciate any help or suggestions, thanks!

i have installed robo help 10 in my office laptop, it is showing All programs. i have using office2016, But adobe add in is not showing in word doc,how to enable it, if i want to install any patches,

Hi,I added an addTextToCopy() function to my topics in RoboHelp 2015 and the FlashHelp output works in every browser except for Internet Explorer. I tested the function on a test site and it works fine ... it is only in the FlashHelp output that the function does not work in IE. Would appreciate any ideas!Thanks,AVPS : Just in case, this is the script :<script language="javascript">function addTextToCopy() {         var selection = window.getSelection(),                          pagelink = '<br><br> My copyright text',             copytext = selection + pagelink,             newdiv = document.createElement('div');         newdiv.style.position = 'absolut

Hi, When opening a particular project in RoboHelp I get a message "The path "d:" is too long and will be deleted from the project." The delete doesn't seem to work as I get this message every time I open the project. Has anyone else come across a similar error message? It doesn't seem to be causing any problems but it is annoying. Thanks, Greig