RoboHelp

Hi everybody,I have RH 11 on a Win7 Professional machine.I have 2 projects sharing a folder with topics and images.I went to the Head Office with my laptop and did some changes on a copy of the project, and when I returned home I overwrote everything, i.e. topics & images into the shared folder, and the project themselves. However since then I receive notifications to update the shared resources, and I did so the first time, only to find out that I was taken back to a previous version of the shared resources, so right now I always receive this message as I open any one of my projects, and it is quite annoying. Also I cannot quite use the functionalities of the shared resources (synchronize shared resources).Does anyone know how I could "reset" those shared resources to the "now" state?Thank you,Bogdan Marin

Hi all. I'm just now experimenting with a trial copy of RH Server 9.ISSUE: When I attempt to log in to the Web Administrator (pictured below) with admin/admin for ID/pwd, nothing happens when I click the Sign In button.Notes: My IT guy says that this is likely an Apache-side issue, since 3 different browsers are showing the same behavior. He's not sure how to fix the issue though.I'm running RH Server on a Win 7 VM on my Win 7 laptop.The VM system has Tomcat 6.0.41 installed.Any thoughts on what might be going on would be greatly appreciated.

Problem: When I generate Responsive HTML5 output using a conditional build expression, there is not TOC in the output. I know the right content is included in/excluded from the output based on searches that I perform in the output. The only problems seems to be there is no TOC. What could be causing this issue?Thanks in advance for any help you can offer!Dawn

Hi All,I am facing issue in publishing my project. While I am publishing the Project using "WebHelp" i am see two entries are creating in Projects section under the "Web Server Administrator". Due to this issue I am not able to see the content. I have created another Area (Instead of Journal) but it is not the default area setup hence I have to give "area" Name as well as Context ID.Kindly help me in fixing the issue;

When I created PDF from RH topic, images are larger than the page border. So, what's the best size in RH for PDF output, or RH isn't the best choice for single-sourcing?

We recently upgraded to RoboHelp 2015, but it seems that many some of our users are running into a problem when search our published Webhelp system using IE 11: They will search a term and the results field will display: "Error: Failed to load xml file". This is happening sporadically. Some users can refresh their screen and the search problems will go away. For others it persists. For some people the problem will go away when we republish the system, only to find someone else with the problem the next day. I can't seem to replicate it on my machine.Any ideas what it might be? I've updated to the latest version (12.0.3.428) and this problem does not exist in Chrome.Thanks,Greg

Hi allI've been reading and re-reading the following discussion but I still cannot get my ISF style mapping settings to work when I import FM files.Using FM13 and RH2015Re: ISF Export I've also looked at Peter Grainge's "gotcha" on his website.The steps I take are as follows:1. Create blank project in RH2. Under Project Settings, Import tab, select Browse and select the *.isf file that I exported from a previous project, which contains all the style mappings between FM and RH.3.  The CSS that I created for that project is also brought in at this point.4. I do not click Edit under FrameMaker document, as I want to use the mappings in the *.isf file.5. I click Apply, then OK.6. I then select Import Framemaker file from the menu and select a single fm file.7. In the Import dialog, I reselect the *.isf file that I selected before (though I would have expected it to be selected already as I chose it in Project Settings). I get the message "File "xx.css" already exist. Do you want to ov

Hi all,When importing files from Framemaker, a new CSS is created for each file. Why is this? Is there any easy and quick way to delete them all together? Or should I not delete them? I want all my topics to use the same CSS - so I can't see the point of having these just to clutter up the Stylesheets folder.It's not just a CSS either, each new topic appears in its own folder under HTML files in the Project Manager, all the images, baggage files, multimedia etc all contain folders with the same name as the topics. Is there any way I can prevent these being created?Thanks in advanceLaura

Hi allI'm using Robohelp 2015 and I need to have both online and PDF/Word output.I've been working with the Master Page functionality in Robohelp and it works pretty well for Word output, but I cannot find anywhere how to set up Chapter numbering for the Word output.I have created a header in a master page that contains "Chapter    : <<PD Chapter Name>>, but I cannot work out how to put in chapter numbers that will auto-generate, so that it would say "Chapter 1: Introduction" (for example).I thought of inserting a field but there do not seem to be any for Chapter numbers, just things like dates etc.Can anyone help?Thanks in advanceLaura

Hi guys,Is it possible to make CSH calls within a merged help project without hard coding the full web address in the link?For example, in a topic I want to link to a search topic which exists in a project for functions common across all modules.At the moment I just insert a link following Peter Grainge's source project set (described on his website, but modified slightly to work with Multiscreen HTML5).I was thinking maybe it was possible to create the links using CSH Topic ids as this would solve a number of issues if we ever need to support more than the desktop output (long story why we aren't using Responsive HTML5 and not something I can change in the short term). However, I seem to need to specify the full web address, which means the links are incorrect when I publish to our review environment.Instead of inserting my link as:http://mydomain.com/index.htm?rhcsh=1?&rhmapid=SEARCHTOOLI'm hoping to enter the link something like:rhmapid=SEARCHTOOLAnd have it just do the CSH call

Hi all, I'm brand new to using Robohelp 11. I'm converting a small project from Framemaker into help, as a trial.I'm using RH11 and FM 13 from TCS5.When I import some files from Framemaker, I go to Project Settings, click Edit under Framemaker and am able to map FM to RH styles fine.Then I do some generation, work some more on the project, go back in to the same dialog, and the + sign beside each of the FM styles is no longer there. So I am now unable to make any style changes (for example, I want to change the colour of my Heading 1 style in RH).Can anyone tell me why this is happening or what I have done?!Any help gratefully received.ThanksLaura

My topic titles are not sorting correctly in the Search Tab.  I've included a screen shot, so you can understand.  What controls the sort here?The topic title matches the H1 header inside the topic.  Wth?Shannon

Dear,I was using RoboHelp 8.0 for our help file compiling, in the past time, I was using HTML Help for all my applcations. Now I want to create a WebHelp for my apllication, I got a problem while browse the help contents. Here is my problem, in contents, there are many books in there, when I select one page in book "Get Started" and then click a hyperlink in this page, it should go to the page "Creating a blank system" under the book "Creating a System' and it go there indeed, my problem here is that the left pannel the contents, there is no change, it still stay in "Get Started" book, it cannot redirect to book "Creating a System' ->"Creating a blank system". would you please guide me how to fix it, this is very important for me I think.I need to let you know this works well for HTML help(.chm).thanks for your help,NgCC

Hi,I am trying to find the API to set the style in RoboHelp Script. In the Clean Project Example (as in the following code snippet), it shows how to find a undefined style and remove that style. In this case, instead of token.removeAttribute("style"), is it possible to set a style, for example, a paragraph tag, say "body". Also, is it possible to find a paragraph tag, say "Normal", and replace it with "body" paragraph tag.if(token.tokenType == RoboHelp.TokenType.TOKENTAG){//Does this token have style attribute?if(token.getAttribute("style") != ""){//This token has a style attribute. Now remove the style attribute.token.removeAttribute("style");}}Thanks.

Help please. What am I doing wrong?We have RH11 and publish output as webhelp. Someone in the company gave me permission for a sharepoint site so I could implement version control, but we are having all sorts of trouble. I am not a sharepoint user, so I'm fumbling in the dark. My RH and Doc-To-Help version control experience is based on using a system someone else has already created for me.I thought this would be easy and sold my team on the idea, but now team members are overwriting each other all the time. We cannot seem to lock a project so that no one else can edit/overwrite. We get messages on a topic level that we do not have permission to work on them, but we want the entire project to be locked. Also, another team member keeps opening files from SharePoint site instead of from their local drive.Where is detailed information on best practices for setting up and using RH version control system with SharePoint? Are there options I need to turn on or off? Are there options on the

Hi, Is there a way to disable the Unicode options that are displayed in the search text box when the right mouse button is pressed, namely "Show Unicode control characters" and "Insert Unicode control characters" etc?

Robohelp 2015. Can I make two different styles of drop-down hotspots available? For example, could I have regular drop-down hotspots italic but a special class of drop-down hotspots roman--without resorting to inline styling?Hoping for a solution within RoboHelp, but I'm open to ideas for CSS.

Dear readers,For a project I need Robohelp 2015 to convert a Word 2010 text containing numbered section headers (1. Heading1, 1.1. Heading2, etc.). I would like Robohelp to generate separate topics for each of these headers. For un-numbered headers (Word default) this works fine, for the numbered headers I get one single topic with the headers converted to bookmarks. Anyone knows how to make Robohelp generate separate topics for each numbered header?I use Robohelp 2015 on Windows 10 Pro.Many thanks in advance!

Using: RoboHelp 10, version 10.0.0.287Steps to reproduce issue:1. Click File > Generate > Primary Layout (Multiscreen_HTML5)2. In Generate window click [Save and Generate]3. Wait4. Click [View Results]5. Results show entire sections of the TOC duplicated in other sections.  Its taking 10 plus times to repeat the generation before all of the TOC items are correct and I can publish.  It's not stopping me from getting the job done, but it's certainly a time killer.  Background: I inherited a working version.  I did not create it.  I have more than basic knowledge of HTML, but I'm not a developer.  I do not have the option to upgrade beyond RH10.  I have researched this multiple times, but have not been able to find any fix.  The only other thing I have seen occasionally are error messages related to toctree.js file, but I don't always get those.  Even when I don't, this still happening, but I have included that error just in case it may b

I've been the sole author of a moderately large WebHelp project for several years now.  Due to organizational changes, including a change in my duties, my leadership would like to me to transition the project to three (3) new authors who will assume the help authoring duties.  I'm currently running RH11 but will be upgrading to RH15 to assist with the transition.  Since we've never had more than one author for the project, I have a few questions for the community regarding multi-authoring:Required Software:  As I mentioned, I will be upgrading toRH15.  We have an Adobe volume license and will be purchasing RH15 licenses for the new authors.  Is there any other software that needs to be purchased for the group or per user to facilitate multiple authoring?  I've seen RoboSource Control mentioned in many posts in this community.Cloud Computing:  Does the RH15 software have to reside on the user’s PC?  My company has shifted to cloud computing.&

When doing a printed output in .docx format, i use default as the header. The help says:HeadersHeaders repeat at the top of each page and are blank on the first page of sections. The name ofthe document appears on even-numbered pages, left-justified. The name of the root chapterappears on odd-numbered pages, right-justifiedThe even numbered pages header is working fine, but there is an error with odd-numbered pages, saying there is an errorAny clue?ThanksBruno Laplante

Hello, I am using RH HTML 11 and have created a Master Page with headers and footers and applied it to all topics (500+) in my project as every topic must display the same header/footer info.   The problem is, the footer does not show up in about 10 topics (in either the preview, generated, or published version).  I can see the placeholder in the HTML of those topics <?rh-placeholder type="footer" ?>, yet the footer appears as an empty box in the Design view of the topics – not with the actual content of the footer which I see on the other 490+ topics with the Master Page applied (not sure why it is doing that). (Meanwhile, the Master Page header appears and works just fine on all topics). I double-checked that the Master Page is applied and is set up correctly. I tried removing it and reapplying it to the 10 topics, but nothing changed.  What else should I do? Thanks in advance!

I have a WebHelp file and I have created an additional toolbar button that, when clicked, opens a pdf version of the Help file (so users can easily print all the Help). This has been working fine with IE6 but when it was tested on a machine with IE7 installed, the pdf wouldn't open. Does anyone know if it is IE7 that is causing the problem (seems likely as it is the only variable that has changed) and if there is anything that can be done about it? I have searched Adobe Reader forums and Robo forums to no avail. Any help appreciated.

People,Does anyone know how to set cell spacing in tables in Adobe Robohelp 2015, so that there is a space between the left-hand border and the text in the generated Word document, please? The Table Properties - Cell Tab - Cell Spacing field looks like it should let you set this, but I can't get it to be enabled.Thanks in advance,MAMMessage was edited by: Peter Grainge Please refer to RoboHelp 2015 to help other forum users when they search for solutions further down the line. If they search on RoboHelp 2015 any posts with RoboHelp 15 will not get displayed. Thank you.Also the question has been moved as it relates to the Printed Documentation output from RoboHelp. RoboHelp for Word was a product shipped with earlier versions of RoboHelp.

Using RoboHelp 11, can anyone describe the best approach for providing the same image, at varying resolutions, to accommodate different screen sizes? I think this can be done by modifying the CSS to recognise the screen resolution, and serve the appropriately-sized image. Any advice would be appreciated. Thanks