RoboHelp

Hi,I would like the text that appears by default in my Search box to say "How do I...?" instead of the default "-Search-".  I believe this can be done by editing a bit of tagged text in the HTML for the help system's background/frame/whatever, but I don't know where to find that. How would I get to that text to edit it?Thanks!Tim HuddlestonIdol of Millions,Friend to None(Except the person who answers my question)

Hi, after looking at the html code and other info for every topic, skin, master page, image, settings, project settings, style sheet, the one baggage file (javascript to add a print button to the output), all the options under Topic Properties (such as unused files), my output (webhelp) setup, and other parameters for my new webhelp project, I cannot seem to locate the source of the following "generate" warning that I'm getting:Copying files...Warning: "C:\users\me\desktop\My New Project\F:\XYZ_folder\Documentation\xyz_index.pdx" cannot be copied to "C:\users\me\desktop\My_Generated_Output\F:\XYZ_folder\Documentation\xyz_index.pdx".   reason: source does not exist.The help system appears to generate correctly, but where is this warning coming from? I reviewed every file I can see, as mentioned above, and nowhere do I see a reference to this external file somewhere out on drive F. (The file, BTW, does exist, but it's not part of my project.) There are no broken links.You may b

Hi!We're moving everything to https: here. Pretty standard stuff.However, when generating a RoboHTML project, it's apparently building the TOC with insecure links and it's hiding some topics.  Clicking the "view all content" (or equivalent) option fixes that problem, but we can't expect our non-computer-savvy users to go do that.Is there some setting I'm missing?Thanks!

Hi, all.I'm using RH 11 in a Win 7 environment.When I do a search, the results are shown in the HTML view. It would be easier to work in the Design view once I have the correct search result.How can I switch back to Design view? The Design view tab is not displayed in the search result. Currently, I find the topic in the topic list and open it a second time, but I'd love to have a more efficient way to do this.Thanks.

I would like to see RoboHelp included with the Creative Cloud

We're using the latest RH 2015. I have a Windows 10 x64 bit computer.In our help projects we added images as background images onto our note box styles (notes, warnings, cautions, hints etc.). Here's a portion of our CSS:.Important, .ImportantLong {    background-image: url(important.png);}.Example, .ExampleLong {    background-image: url(example.png);}.Hint {    background-image: url(hint.png);}.Caution {    background-image: url(caution.png);}.Warning {    background-color: #D8292F;    background-image: url(warning.png);    border-color: #000000;    color: #ffffff;}In the our htm pages it renders like this:Here's the HTML code if you're interested:<div class="droptext" id="POPUP717251270" style="display: none;">    <p>Throughout the documentation, you'll find special boxes that offset      the documentation. Here is wha

I have searched the forum and read all posts about expanding text but cannot find the answer to this issue.In RoboHelp X5.02, our project of 3300 topics uses expanding text in body paragraphs, DHTML drop-downs, and other styles. The expanding text was created by dragging a glossary term to a selected phrase or word and then changing the glossary definition expanding text. When I open the X5.02 project in RoboHelp 2015 and upgrade it, those expanding text hotspots will not open because there is no matching glossary term. Otherwise, the project upgraded and I generated FlashHelp and WebHelp output successfully.Is there any change I can make in the X5.02 project that allows retaining this changed expanding text?Much appreciation for any help with this!

When the developers integrated the Responsive HTML 5 Help into our company's mobile app, the CSH help topics flash open then close right away in Chrome and Safari. However, it works fine in Internet Explorer. Has anyone encountered this?  

I have a project that has been upgraded to RoboHelp 2015. If I view it using the viewer inside of RoboHelp, the index is there. When I publish this project to the RoboHelp Server 10, it continuously has the words "Loading index" on the index tab as shown on the screen shot.The index never appears. If I publish this project to RoboHelp Server 9, the index works fine. If I generate and publish a responsive HTML5 layout with this same project I get the index. I'm having the same issue with all WebHelp Pro projects I have published to RoboHelp Server 10.Update: I was able to publish a small test WebHelp Pro project to the RoboHelp Server 10 which successfully loaded the index. So, I believe that perhaps it is something with my particular WebHelp Pro project, so I'm going to move this to the WebHelp Pro area. Thank you,Nita

Hi there!!I am using the RH 2015, upload via link (word file). In my document (word), there are special characters, in the project HR recognizes these characters, but when I generate the responsive html5, that does not recognize anymore.I try modify the ecoding to (UTF-08), but that does not work too.How can i fix it?Tks!

Hi everybody,I have RH 11 on a Win7 Professional machine.I have 2 projects sharing a folder with topics and images.I went to the Head Office with my laptop and did some changes on a copy of the project, and when I returned home I overwrote everything, i.e. topics & images into the shared folder, and the project themselves. However since then I receive notifications to update the shared resources, and I did so the first time, only to find out that I was taken back to a previous version of the shared resources, so right now I always receive this message as I open any one of my projects, and it is quite annoying. Also I cannot quite use the functionalities of the shared resources (synchronize shared resources).Does anyone know how I could "reset" those shared resources to the "now" state?Thank you,Bogdan Marin

People,I am having a problem with variables, when they are used in topic headings.We produce two separate versions of a webhelp. The text is almost exactly the same, but the product has a different name in each version. In one version it is called FLOW; in another it is called Service Builder. We use user-defined variables to control what name is used to refer to the product, when we generate the webhelp.So, I have (for example) a topic that begins with the heading:Building a FLOW scriptwhere the text occupied by ‘FLOW’ is provided by a variable with two values - FLOW, and Service Builder.So, when I generate the Service Builder version of the web help, I set Robohelp to use the Service Builder variables set, and the text and the table of content headings all generate fine; FLOW is nowhere to be seen.But, when I type ‘FLOW’ into the Search box, the system finds each of the three topics that are constructed like the example above, with a topic heading that includes the variable used to d

Under certain circumstances, when navigating through the TOC in landscape or mobile mode (using Chrome and other browsers), extra space is added between certain books, depending on the order of the navigation, making the spacing inconsistent.From what I can tell, when this occurs, the extra space is called by the following html (according to Chrome Inspect):  <li class=“child max-height-transition show” … However, where the space is hidden, as it should be, I get the following html:  <li class=“child max-height-transition” … In addition to the lack of “show”, the second html also activates the following CSS:  div.toc-holder ul li.child:not(.show) {    overflow-x: hidden;  }The latter behavior appears correct. However, for some reason RH is failing to hide the <li> class at certain times in landscape or mobile mode. Has anyone run into a similar issue? If so, have you come up with a resolution or at least figures out the cause?Thanks.

Please bear with me, this is a bit messy due to the complexity of my troubleshooting in implementing Twisties.I’ve been trying to implement the Twisty functionality for dropspots and expandspots in our RH2015 help projects and have come across several issues that I’m in need of support. Our ultimate goal is to have a single button or link at the top of each topic that expands and collapses all twisties in a topic.I’ve tried implementing this functionality based on this post by Willam Van Weelden:http://iconlogic.blogs.com/weblog/2013/07/adobe-robohelp-working-with-twisties.htmlAfter setting my two image files for the twisties, the url’s are defined in the Description section of the Styles dialog box:I click Apply, but once I click OK I get a Save As dialog box:There’s nothing in Willam’s instructions regarding this dialog box, and I don’t know why I’m supposed to save a file or what the file is. Is this something new to RH 2015?The default file type is HTML but you can also select the

My supervisor ran into a problem when trying to load one of our projects for our website. Here's what she said:"...when trying to upload new help into our webstorage, I get stopped by the RH file…I’m wondering if it has to do with this little file with the lock icon..." (the .ldb file)Could that be causing the problem?Thanx!Lon

I'm using trial versions of RoboHelp 2015 and RoboHelp Server 10. We've used the previous version of RoboHelp and RoboHelp Server to publish our help for quite some time. Our software is moving to be available to be viewed on various devices so we are trying to test publishing responsive HTML 5 to the RoboHelp server.When we attempt to publish the project we get one of two errors  "Publishing has been aborted. The FTP session was terminated." or " Failed to publish to "TEST_EM". Reason: The FTP session was terminated." We have attempted this on two different author machines and can't get past it.Steps:We set up a server with RoboHelp 10 installed.We created a test project with RoboHelp 2015 with a responsive HTML 5 layout.We might be filling in the Server Directory field wrong but the documentation does not at all mention how to publish responsive HTML 5 to the RoboHelp server, or if it does, it doesn't match the actual screens. When you select a new destination, you get the follo

We have an established RH Server 9 that we want to upgrade to RH Server 10. Because we are migrating from an older box with a 32-bit OS, our IT team does not want to upgrade to RH 10 on the same box because of the complexity involved in upgrading a 32-bit server OS to a 64-bit OS.There are update-in-place capabilities with RH Server using the Configuration Tool and with Server 10 there's a tool to migrate server 10 data to a new box, but there's no automated process for upgrading while migrating.So, this means that I must first install Server 9 on the new box, manually migrate the Server 9 data and then upgrade in place to Server 10.We use SQL Server instead of Access but I haven't migrated the SQL data yet because that should be relatively straightforward. And, quite honestly, I could live without keeping the usage data and metrics. It's the help project data that's not working well. I've had partial success (the various help areas are there but there are no help projects within the r

Hi,I am using RH 11, and am about to explore the possibilities offered by the WebHelp, and I was wondering if it would be possible to have a Home button inside the Web documentation which would point to the first topic when the documentation is opened.I did not see as control elements possibilities anything but Index, Glossary, and Search.Thank you

Hi everybody,I have RH 11 on a Win7 Professional machine.I have 2 projects sharing a folder with topics and images.I went to the Head Office with my laptop and did some changes on a copy of the project, and when I returned home I overwrote everything, i.e. topics & images into the shared folder, and the project themselves. However since then I receive notifications to update the shared resources, and I did so the first time, only to find out that I was taken back to a previous version of the shared resources, so right now I always receive this message as I open any one of my projects, and it is quite annoying. Also I cannot quite use the functionalities of the shared resources (synchronize shared resources).Does anyone know how I could "reset" those shared resources to the "now" state?Thank you,Bogdan Marin

Hi all. I'm just now experimenting with a trial copy of RH Server 9.ISSUE: When I attempt to log in to the Web Administrator (pictured below) with admin/admin for ID/pwd, nothing happens when I click the Sign In button.Notes: My IT guy says that this is likely an Apache-side issue, since 3 different browsers are showing the same behavior. He's not sure how to fix the issue though.I'm running RH Server on a Win 7 VM on my Win 7 laptop.The VM system has Tomcat 6.0.41 installed.Any thoughts on what might be going on would be greatly appreciated.

Problem: When I generate Responsive HTML5 output using a conditional build expression, there is not TOC in the output. I know the right content is included in/excluded from the output based on searches that I perform in the output. The only problems seems to be there is no TOC. What could be causing this issue?Thanks in advance for any help you can offer!Dawn

Hi All,I am facing issue in publishing my project. While I am publishing the Project using "WebHelp" i am see two entries are creating in Projects section under the "Web Server Administrator". Due to this issue I am not able to see the content. I have created another Area (Instead of Journal) but it is not the default area setup hence I have to give "area" Name as well as Context ID.Kindly help me in fixing the issue;

When I created PDF from RH topic, images are larger than the page border. So, what's the best size in RH for PDF output, or RH isn't the best choice for single-sourcing?

We recently upgraded to RoboHelp 2015, but it seems that many some of our users are running into a problem when search our published Webhelp system using IE 11: They will search a term and the results field will display: "Error: Failed to load xml file". This is happening sporadically. Some users can refresh their screen and the search problems will go away. For others it persists. For some people the problem will go away when we republish the system, only to find someone else with the problem the next day. I can't seem to replicate it on my machine.Any ideas what it might be? I've updated to the latest version (12.0.3.428) and this problem does not exist in Chrome.Thanks,Greg

Hi allI've been reading and re-reading the following discussion but I still cannot get my ISF style mapping settings to work when I import FM files.Using FM13 and RH2015Re: ISF Export I've also looked at Peter Grainge's "gotcha" on his website.The steps I take are as follows:1. Create blank project in RH2. Under Project Settings, Import tab, select Browse and select the *.isf file that I exported from a previous project, which contains all the style mappings between FM and RH.3.  The CSS that I created for that project is also brought in at this point.4. I do not click Edit under FrameMaker document, as I want to use the mappings in the *.isf file.5. I click Apply, then OK.6. I then select Import Framemaker file from the menu and select a single fm file.7. In the Import dialog, I reselect the *.isf file that I selected before (though I would have expected it to be selected already as I chose it in Project Settings). I get the message "File "xx.css" already exist. Do you want to ov