RoboHelp

I am creating some training documentation that will need to be printed. I added a new topic to my project and generated it in my primary layout (web help) and the topic was there. But when I generated the project as printed documentation the topic is not there. Help!!:(

Is this possible in RH 2015? Don't seem to be able to get it to work without the snippet being shown below my list or paragraphe.g. 1. step step step2. step step stepsnippet snippet3. step step stepORthis is my fancy new introduction but I can't put a snippet in the middle of these words.snippet snippet snippetWhat I want is the snippet to be part of step 2 or drop within the sentence I have. I've seen old topics from years ago say this isn't possible...hope that's still not the case.Thanks,Nick

I'd love to know why this happens and if there's anything I can do about it in my current project. I tried changing the width back to the default, but that only moves the logo back and does not reinstate any other elements. At this point, it appears that I will not be able to insert my wide, rectangular logo since I would never want to alter the width going forward. Does anyone know a way to fix this?  Note: This is related to my recent post: "How do I get the filter checkbox back? I did not alter these graphics in the Layout Customization tool." 1. Test project output before change:Custom blue TOC booksThree books with topicsBooks can be opened and closedLogo is at default 7emFilter checkboxes normal2. Test project output after change:Custom blue TOC books changed colorBooks can be opened but not closedLogo is at custom 20em widthFilter checkboxes abnormalThanks and best regards!

I just installed Robohelp 2015 upgrade from Robohelp 10, and am getting ready to work on my 30 child projects.  Do I need to recompile the parent before publishing? Do I need to compile ALL the child projects before publishing?

Is there any way to prevent RoboHelp from putting bsscftp.txt files in all output folders when publishing? (Except not using the "Publish" button and just generate the output, which is not an option in my case.)Although the file name indicates that bsscftp.txt should be related to FTP transfer only, RoboHelp ALWAYS creates the files, no matter which connection protocol you choose in the "Publish" settings (FTP / File System / HTTP / SharePoint). Is there any good reason for that? If not, I will file this as a bug on Adobe Bugbase.My guess is that the files are used to check if a file already exists in the target folder, which can speed up the file transfer. But there's usually very little need for that when using File System transfer. I'd rather have a clean output directory than a marginal increase in speed that I don't need when transferring within my fast corporate network.

Hi all,\Running in to an issue creating PDFs from RH 2015.Can't generate from the sample propjects either. RH is install on C:\. Total file name path etc is only 98 characters. Can create a PDF manually from Word docs. We are on office 365.Have installed the reg change on Peter Grainge's website. Last bit of the log goes like this...Failed the generate PDF file 'C:\RH_Projects\NAMEWNAME\NAMENAME\!SSL!\Printed_Documentation\NAMENAME.pdf'...Failed to save 'NAMENAME.doc'...Cleaning up temporary files...Internal error encountered,  Failed to generate Printed Documentation.

I'm using RoboHelp 10 and the WebHelp to CHM Converter. I've customized the About page (whskin_banner.htm) in my WebHelp output and removed the "powered by..." text. This file is overwritten when I run the WebHelp to CHM Converter. Is there any way I can keep my customizations when using the converter?

Do you want to serve different content to different audiences?Like: Different regions or different types of users? Or give your users the chance to filter your help by product variants?With RoboHelp‬ (2015 release) you can do exactly this. And it's as easy as 1-2-3. Tag your content, set the new "Dynamic Content"‬ filters, specify which one to display/hide by default and publish it to the new Responsive HTML5‬ help.Check out this post on the Adobe TechComm‬ blog by RoboHelp expert Robert Desprez and see how easy it is:[Guest Post] “Finding Relevant Content Faster with Dynamic Content Filters”, by Robert Desprez – TechComm Central by Ado…

I am using RoboHelp 9 and creating HTML Help.  When I access the Help system from the Help menu in my application, the glossary displays fine, but when I try to access it by clicking on the Help button on the Window, the glossary is empty.  Any thoughts on how to fix this problem?

Hi all,Used to use RH for a while on version 8. Now back to use it again with 2015 but I'm a bit rusty.I've set up my new project, created my CSS just how I want it with the styles I've got. My Word doc has several styles that I want to bring in to a single style in RH. e.g. I have 3 'versions' of a normal style that I want to all map to a single RH style. Not sure if this is possible, or if I have to cleanse the whole Word file instead of all these style variations. The option to select a CSS for Style Mapping when running the word import is always greyed out so I can't select my own CSS here, only the RHStyleMapping.css.Ideas? Or do I have to spend some time cleaning Word docs?Thanks,Nick

I prefer to keep de Robohelp project files separated from the content.For example, content pages are stored in GIT (and connected to a Jenkins job), but I don't want my repository filled withRoboHelp files.Yes, I can use .gitIgnore but it would be far more convenient if RoboHelp gave the opportunity to use content pages thatare NOT part of the directory RoboHelp is stored in (this is so 80ties ;o)) or maybe use symbolic links.Is there a way to keep the RoboHelp files separated from the content?

I am working in RH HTML along with a co-worker on separate workstations but using a CMS. We basically check out all RH files to a local folder and check them back into the CMS for storage/backup.My co-worker changed a topic name (with its HTML filename) in RH (via Topic Properties) and uploaded it to the CMS. When I downloaded the file (with the new filename) from the CMS to my local RH folder, the following occurred when I tried to insert a link from another topic to the (new) topic:1) The Hyperlink dialog box still had the old topic name but when I clicked on it the Preview pane remained blank.2) The new topic did not appear at all in either the Hyperlink dialog box nor the Topic List pod.I imported the file/topic using File > Import, which solved the problem. But I seem to remember a file that RH uses to manage topics. I think you can delete it and have RH automatically generate it when you open a project. Does anybody know the name of the file?Thanks.

I would love for someone to explain why topic heading styles are tied to how the TOC is laid out when outputting to PDF and choosing to use bookmarks for the TOC. The following always occur:If you uncheck the option to Maintain HTML Heading Levels (Outputs (SSL) > Printed Documentation Print Document Content - Printed Documentation), then the PDF TOC bookmarks mimic the Book/Page structure present in the default TOC file (.hhc); however - any topic that holds a position in the folder structure higher than level 1 (so if it's within a sub-folder of one of the main folders), then all heading styles in that topic get bumped the proportionate number of heading levels. For example, if Topic X lies in Folder 3 - a sub folder of Folder 2, which is a sub folder of Folder 1, then the heading styles in Topic X are output three levels down (Heading 1 becomes Heading 3, 2 becomes 4, and 3 becomes 5).Conversely:If you check the option to Maintain HTML Heading Levels, topic heading styles remain

Hi,When the WebHelp output for RoboHelp 9 is viewed in Internet Explorer 11, the following issues arise:Search functionality in WebHelp displays no search results.The WebHelp TOC do not display any entries.Tried to fix the issue with the patch available in the link (http://www.wvanweelden.eu/blog/2014/06/14/ie11-patch-robohelp-9)The webhelp doesnt open after the patch is applied.Thanks in advance.

My colleague tried to open RoboHelp 2015 using Firefox, but the Table of Contents wouldn't display? is it a compatibility issue?Thanks,Lon

I am trying to update a RoboHelp 10 project. When I make a change to a file and try to save it, I get this error: Could not rename file. xxxx<filename>.htm# to xxx<filename>.htm.It seems to think the original filename is a .htm#. But the topic properties say the filename is just .htm. I did get a new PC and backed up this project and then downloaded it to my new PC's hard drive. Could something have gotten corrupted?Thank you,Kathleen

I use HTML5. Execute and Title bar is displayed. I test for resizing of monitors.  The Title wraps and I get the scroll bar. I select minimum and maximum, and shrink sides. Back to Maximum and Title is wrapped and scroll bar stays.  The Title is short. What option and where can I fix this.Thanks, Julia

I want to use google analytics to track a large training and help website. Actually seperate sites but same material. Training just has a browse sequence turned on.When I insert google analytics code via template to all pages, as suggested here, I get google reporting on the skin pages rather then the real pages, except for the initial welcome page.What can I do to get google analytics to track each page and how do I insert the code properly so it doesn't catch extraneous pages?I'm using robohelp 7 and did have it on roboserver, but it would never work properly for us.

I recently used RoboHelp 9 to generate a WebHelp. At glance the desired output looked neat-customized skin, easy navigation and the like. But to my dismay, I was met with a plethora of numbers, characters and words on clicking the search tab. Since then I have tried various combinations of generating an output which can be viewed in IE 10, but am yet to reach a satisfactory solution.Help!

We're finally upgrading our projects from RH9 to RH2015 (build 12.0.2.384)Windows 7, 64 bit machineOffice 365 (Word 2013).I'm trying to upgrade one of our smallish projects (about 250 topics), and RH2015 consistently freezes during the conversion.There's not much as an error message. It just hangs. If I click on the app, then it says it's not responding.I did get it to convert a week or so ago in a test folder and it went fine (though I did have to delete the RH 9 .cpd file first).I find it sadly interesting that RH has show-stop issues converting its own project to a later version. Flare had an easier time converting my project when I was testing that HAT... I'm currently walking back in time in my source control to see if there's something that's causing it to crash. The project works fine in RH 9.Ideas on how to get it to convert without crashing?

I'm trying to figure out how we can prevent our HTML webhelp from being crawled by search engines like Google. I found these instructions while digging through some of the discussions on this forum: Stop search engine robots indexing Your private folders by ‘robots.txt’. | Internet marketing BlogHowever, you would think we could add some code into the project itself in order to stop the search engines from crawling the help. We tried adding this code into our master page since the master page is applied on all topics, but the code didn't remain after the output was generated:<meta name="robots" content="NOINDEX, NOFOLLOW" />Does anyone know how we can prevent search engines from crawling our help?

I'll repeat the question here: RoboHelp HTML Version 7 - when does support end for Version 7?Thanks, Chuck

We just upgraded from RH9 to RH2015. I have successfully converted one of our projects. However, when I do a simple adjustment to the width of a pod panel, RH2015 locks up every time.For example, if I click and drag the panel's right pane border to the red line, RH2015 immediately locks up.I've closed the project and deleted the project's cpd file, then reopened the project with the same result.Any help would be appreciated.

The registered products page on my Adobe page says that we own Robohelp version 13.  Where can I download this version.  We are still using version 7, but that doesn't support Word 2010.