RoboHelp

Using RoboHelp11. I did a search, here, and didn't see this covered.I'm having an issue with expending text used for glossary terms in a document working when preceded by a snippet containing drop-down text (Situation 2). Situation 1: If a snippet containing regular text precedes the glossary terms with expanding text, the terms expand without issue in compiled Help.Situation 2: If a snippet containing drop-down text precedes the glossary terms with expanding text, the terms do not expand in compiled Help.Is this a known issue? Is there a fix for this I'm missing?Thank you.

Are there any known issues with image maps and Internet Explorer 11? Specifically where there are correct image maps to text pop-ups, but I get inconsistent error message stating, "BSSCPopup" is undefined." When I view the topic with image maps in Chrome, the popup is accessible, but in IE11, it is not. 

Using FM 12 / RH 11 to generate .CHM help files.I would like to add a polling feature to each topic in the help file (Did this topic help? Yes/No Comments:). I have explored 3rd party tools (Polldaddy, Feedbackify!, Feedbacklite) that work with web-based help, but not with .CHM help.Is there a way to do this using RoboHelp? If you know how or have done it successfully, I would appreciate some help. Thank you.

I developed an online Help CHM file (context-sensitive) for integration in a desktop application. The Help doesn't open when you first click the "HELP" button in the application. When you click it a second time it opens as designed.Any thoughts? Thanks in advance for your help.

I'm using RoboHelp 2015 to create Responsive HTML5 and printed documentation output. I am starting to investigate the use of context-sensitive Help. The RH documentation mentions a "Project Set-up Pod" but I see no such pod. I've had other issues with my RH2015 installation--specifically trying to generate printed documentation that resulted in several tech support calls. Perhaps this is either residue from that issue, or the pod is carefully hidden! Here's a screen capture of what's listed when I click Pods:Any help/suggestions would be appreciated.Thanks,Karen

I'm using RH2015I have a fairly long topic. About 3/4 of way down is a topic bookmark called "Sales Tax Calculation". If I click on the TOC entry in HTML 5 online help, it takes me to that location in the page.If I create an index entry, it takes me to the start of the page and user has to scroll way down. If I select Cross reference and select the bookmark (not sure if this is the right hing to do). the index entry disappears when i regenerateso how do I get the index to take the user to a specific location in the page/topic?TIA Mark

In the RH 2015 responsive layouts, is it possible to change the tool tip text that appears over the TOC, Index and Filter buttons? I'm guessing this could be buried somewhere in a .js file, but not sure where.

I had multiple images open in RoboHelp Screen Capture. I repeatedly clicked the small X at the top right to close each one, but I seem to have gone to far. The last time I clicked the X, my menu bar disappeared from the top of the screen. The icons are still there, but I no longer see the text. That is, File, Edit, etc.I cannot figure out how to get the menu bar back!I've gone to customize and reset all my options, I've closed and reopened Screen Capture, I've right-clicked where the menu bar should be--but nothing.Does anyone know how to restore the menu bar?Thanks for your help.

Is Robohelp 2015 compatible with Word 2016? I just upgraded to the new version of Office. When I try to link a Word Document, I get an error "Microsoft Word is not Installed No Word Documents can be linked"

I have a problem with page width.  almost all of the devices that access my website can see my pages as I imagine, but if the width of the device is too large, then the text is wraped into a small column to the left.   at http://www.laclassical.com

Yesterday my company upgraded my work computer to Windows 10. I have Robohelp 10Today I attempted to generate printed documentation and received an error message.After searching the forums, I saw the thread on Office 2013 and Robohelp 10, and decided to downgrade back to Word 2010. I uninstalled Office 2013 and reinstalled Office 2010. I currently only have Word 2010Now when attempting to generate printed documentation, I receive the following error message:After clicking OK, Robohelp crashes. This occurs in multiple projects.If I right-click on Printed Documentation and select properties:When attempting to generate a pdf, doc, or docx, I receive the following error message:Any other suggestions?I checked the version features for Robohelp 2015 and saw that it only supports Windows 8.1 so I am pretty sure upgrading my software is no guarantee of anything.

RoboHelp 11I'm trying to use our company logo and another image (as background) that should repeat across the header. The logo should display on the left with the 'background' image tiled across the page. I'm assuming the logo should 'sit' on top.I've looked at ww3 and found this exampleSet a background-image for the <body> element: body {     background-image: url('paper.gif');     background-color: #cccccc; } Also there's the background-repeat property. Based on the descriptions, it sounds like this is an approach that should work. But I don't know how or where to use the information. Do I need to edit the master page header placeholder or the project CSS or both? Or is there a better/preferred way?

Robohelp 11Some links that worked yesterday switched to the complete path name and are broken today because they're outside the project. For example: <a href="ma_stu_roster.htm"> became <a href="git/helpfile/projectname/ma_stu_roster.htm". Yesterday I did a find/replace for a word, which would change text on the HTML tab. However, if this is the problem, there should be many more broken links, as the replaced word was common. I know there can be a problem editing the HTML tab directly. What's happening and how can it be done to avoid breaks?  Thank you

After updating to 11.0.4.291, I compiled our Responsive HTML5 primary layout with no errors. I selected the 'view results' option which appears normal until any docs are selected, they all generate a 'file not found' message. I checked the file path and the hml files are there and appear fine. Any ideas on what is going wrong and how to resolve??

My current RoboHelp 11 project has a number of links from one topic to another. When clicking the Back button in the browser to get back to the original page, it closes all dropdowns, etc. that may have been open prior to clicking the link. Lately, I've been asked by users if there is any way to return to the position you were in before clicking the link. I've been searching, but have not been able to find any way to do this. Is this possible and, if so, is there a fairly easy way to achieve this?Thanks so much.

Applying both topic-level and content-level tags to a topic doesn't seem to work in RH 2015 HTML5 output.Example: I have four conditional tags: A, B, C, and D. I apply tags A and B as topic-level tags to the topic. Also, the topic contains content that should only be displayed when A is selected in the filter pane, and other content that should only be displayed when B is selected (= content-level tags).Now the topic-level tags work - the topic won't be displayed when C or D are selected. But the content-level tags are completely ignored, and all content is shown.I guess the reason behind this is that nested dynamic content is not possible at the moment, as I have pointed out before (Dynamic content in tables / nested dynamic content).Is that something that will be addressed in future versions?

I would like to create a Dropdown Hotspot which automatically displays the contents of another HTML file.Is this possible?This would be similar to an Auto-Sizing pop-up except that the content of the HTML is dropped into the parent page rather than displayed in a pop-up window.Thanks

Hi,I am receiving the following error when I try to connect to the robocontrol server.I checked and the service is running, a netstat -a shows that port 8039 and 8041 is listening.I added a rule in the firewall (this client/server are in the same network). When I use Nmap and scan the server port 8039 and 8041 do not show up.Any ideas what could be causing this error?Thanks.

Hi All,Please help to resolve the issue.Unable to view web-help generated output (in non-flash mode) in Mozilla Firefox.From,RA

Good morning,My issue seems to be simple, but I can't solve it. I would like to create a hyperlink that opens a link for sending an email and then my issue would be solved. I've tried it inserting a link clicking the hyperlink button, but it didn't work, maybe because I have to generate a CHM file through Microsoft HTML Help option. Maybe someone can help me, that would be easier.I would like to have a hyperlink, then when you click on it, it would open Outlook with an option to create a new email. For example: sendto:fulano@microsoft.com Maybe someone can help me. Thanks in advance!

I'm updating a help file for WebHelp. I've added some new topic links. They work fine when viewed on a PC Browser, but they don't work on the Mac. The old links work fine on both OS. I'm using RoboHelp 11. The file may have been first created with an older version.

Hello RH community,let's say I have defined four Conditional Build Tags in my RH 2015 project: A, B, C, and D. I also set up these CBTs for Dynamic Content Filtering (HTML5 output).In my topic, I added a table with three rows and some text in each row. Then, I assigned one CBT to each row (row 1 -> A, row 2 -> B, row 3 -> C).I also added some text outside of the table and assigned CBT "D" to it.So what happens if I view this topic in my webbrowser (IE / Chrome / whatever) and select "D" as a content filter? The text of the three rows is hidden, but the table borders are still visible.This is because the table is not effectively empty - it still contains paragraphs with the "rh-hide" class added to them.Now I thought I could wrap the whole table in a <?rh-cbt_start condition="A, B, C" ?> tag. Unfortunately, this applies the A,B,C condition to all rows of the table, and the differentiation between A, B, and C does not work anymore.I think that's because nested dynamic cont

This is for a cloud-based SaaS product which doesn't have releases in the traditional software sense. An initial Help system was created. Now I have to prepare to do periodic updates. I'm thinking of duplicating the existing Help system's folders and file and renaming the existing system's top folder to "release." I would then name the duplicate's top folder "beta" and work on updates to the product in the beta version. Once the beta version is ready for release, I would copy those files over to the release folder structure and repeat the process. Are there any gotchas when duplicating a Help system? I want to make sure the hyperlinks and graphic links are kept intact.Any other suggestions for handling this?Thanks.

I have an existing RH11 Project (Project A) that is on RoboHelp Source Control.  It is called up within the software that it is written for .  My company developed an add-on software to the original software.  I have about 30% of Help for the add-on (Project B) completed but it is not in Source Control.  The developer just informed me that the Help file needs to be one Help. ( I did ask this question in the beginning).  Is there a way for me to create a Merged Help project out of the two existing Projects and have it in Source Control?  I have created Merged Help before so I have some familiarity with it. I have Peter Grainge's RoboHelp authoring site bookmarked.Thanks in advance for any direction you can provide.

The one RH11 pain above others that's probably been the biggest perpetual headache to deal with is the Publishing Path feature @ the end of  WebHelp SSLs. Working in a team-based environment (community access to the RH11 proj pool, Visual Studio 2013 & TFS local work space) means everyone can make steady project updates. No matter how many hundreds of times the message is sent out NOT to publish from within RoboHelp, it of course happens daily, and I'm wondering if there's a way to disable the Publishing Path option on a single project basis. (The nice individual ulcers each occurrence gives me are starting to get old fast)Anything at all that can be done to accomplish this, be it a way to remove the feature and / or render it unusable?