RoboHelp

Hi,I have three content categories:  user, installation and appendix, with some overlapping content which is controlled by the TOC and sometimes conditional tags. The appendix is a master list of all the preferences/settings mentioned in the user  & installation, so the content in the appendix is 100% duplicated elsewhere, but not in the same order.I would like each of these categories to have its own browse sequence, down to the 4th TOC level, matching the TOC structure.  I've tried a few different ways, including auto create using TOC and selected 4th level.  The issue I have is that I can only create ONE browse sequence this way.  I can't add additional browse sequences.  It's not useful for the users to scroll up and down book levels, and not be able to scroll within them.It is not realistic for me to manually create browse sequences for each category - not to mention (but I will) the maintenance required each time a file is added to my forever gro

Hello everybody...When generation the output of a multiscreen-html5 project, I find in the output folder a sub folder for each screen profile - so far so good.As a sub folder within the screen profile folders there is a folder called template. Inside this folder there are folders for each Layout that is used in the whole project... I've expected to find there just a folder for the choosen screen layout and not for each existing layout. Can I delete the "unused" folders with screen layouts?Thanks for your supportStefan

Hi All,The Web-help output (Non-Flash Mode) is not opening in Mozilla Firefox.Please help to resolve the same.

Is there a way to generate an AIR help file that does not require the user to install the runtime? I googled and saw once that there is evidently an option to provide the runtime environment in the app itself (sort of like an integrated viewer file). However I don't know whether this was a standard function of AIR apps or just a hand-coded workaround.

RoboHelp HTML Version 6 I create a project. I add topics using Word as my editor. I add tables to the topics. All of them are specified as being 7.6" wide (740 or 760 pixels when viewed on a screen, perfect for 800x600). Also, when I print with a 0.45" margin on each side, 7.6" is the perfect width for printed documentation. I spend 3 months creating this project with 150 pages of printable documentation. I go to export to either .DOC or .PDF and get the same results either way: Around 50% of my tables have been shrunk to 6" wide. The other tables are still at 7.6" wide. I call in to Adobe technical support and explain this. They try to replicate the issue and are able to replicate it. They don't have an answer right away but agree it should not be acting like this. The rep and I phone and e-mail each other for a few days. I eventually end up talking to another rep who also cannot provide an answer. It is escalated to her supervisor, who tells me he also does not have an answer, but

Hi all:We have a project with hundreds of images. On occasion, we've experienced an image file seeming to be associated with a topic that actually does not have any reference to that image. Nor has it ever had a reference. When we want to delete that image, we have to delete and re-add the ghosted topic. Although this is not a critical problem, it has been happening more often, which leads me to think that RH is choking on the number of images we are trying to manage in the project.So, the question I have is how does RH track the images. I've not found any database mentioned via Google. I am also not finding any system file that is touched when we modify an image filename. It almost seems as though RH is building the relationship between the topic and images each time the project opens - perhaps storing those in the CPD file.  Does anyone know if this is the case? Seems inefficient. Anyway, I'd like to know so I might have some sort of method to debug the cause of the mis-attachm

I tried generating an existing CHM SSL after about 9 months of inactivity.  It didn't work and RH10 gave me the message that HTML Help Compiler is not installed and that I need to go download 1.4.  I already have HTML Help installed but I downloaded it from microsoft anyway and tried to install the latest version (1.3).  The installer said I already have a new version installed on my laptop.  So, Windows says I already have HTML Help installed, but RH says the compiler isn't installed.  Any ideas? 

I have my RoboHelp files in source control. Our admin recently made a copy of my help topics and placed them in a different folder in TFS. Now when I create webhelp or compiled MS HTML help, the user defined variables show up as being undefined in the help. When I view them in RoboHelp they look fine, as they do in the viewer. It's just when the help is built that those variables are somehow lost. Is there some required file that perhaps did not make the move in the source control? I backed up my earlier files and those work fine.

RoboHelp 2015 integrated with (for me) Visual Studio Source Control (TFS) 2010 and (for the other writer) Source Control 2013.I edited Topic A yesterday and checked it in. This morning my colleague told me that she had it checked out at the same time and didn't know how I managed to edit it. Source Control detected the conflict and she checked in her version and then made my changes.I don't see any way to enable/disable multiple check-outs in the RH 2015 Source Control settings, and I can't see what the settings are in TFS 2010 or 2013 because I'm not an admin (I've asked for help from the TFS administrator). Do we need to disable multiple checkouts somewhere in RoboHelp 2015? If so, where?Are there any known multiple check-out issues when opening RH2015 projects from within Source Control 2010 or 2013?Thanks for any assistance.Carol Levine

I bought & download elements 14 for win but need it for Mac.  I Need refund and buy the one for mac.  Please help

I had a problem with red X's through my topics after upgrading from 9 to 11, i was fixing them by hand until I found a tool some genius made which did it all for me. But ever since then I have duplicate topcis in the HTML version, not in the CHM version. I did search and received some information on how to solve it but neither have worked.I have renamed the CPD file and reopened project and I have deleted the HTML single source layout and create a new one, neither of these worked for me.There was one post where the author said to check tools>reports>topic properties and see if there are duplicates which I DO have but he never expanded on what to do if that is the case. Clearly there are two .css files one in the root and the other in the sop folder. How do I solve this? Thanks!

Hi all,With PDF review, the instructions state that you should avoid updating the project after creating the PDF.Does anyone know if it really is the whole project that shouldn't be touched, or is it safe to work on the topics that haven't been sent for review?

I need to download robohelp 11 again due to a HD reformat. I have the license key. do you know the safe link to it?

Hello!In printed documentation headings with Heading 1 style are not included into TOC. TOC is started at the Heading 2 level.As I found out it is a problem with installed RoboHelp 11. The same Robohelp project creates TOC correclty on another computer.Is there any other ideas except reinstall software?Thank you in advance,Ira

We recently upgraded from RoboHelp 9 to RoboHelp 2015 because version "next" of our server product must support multiple browsers. We have a very large Help file that gets called by the server application. It rendered properly on the server when we built the project with RH9. After upgrading to RH2015, I made a couple of changes to two topics and rebuilt the help. The Help displays fine on my local system. When the help output folder was added to the server build, the result was a blank page with the activity indicator spinning in the browser tab. QA used IE-F12 Developer Tools to get the debug message: "Error: Object doesn't support property or method "registerListener2."  We have no idea what is causing this issue, but it has forced us to go back to RH 9 until we can resolve it. I cannot send the Help project for you to look at , although I can send you a jpg of the error msg, the whproxy.js file, and our stylesheet (if that could be involved). I noticed the whproxy.js file for

Whilst looking at the generated index from my WebHelp output I have found that the sub-keywords have not been indented to the right as was laid out in my index pod on the RoboHelp project page.Below is a sample of the Index I originally created:Below is the generated WebHelp Index, notice there is no indentation at all:Is there away I can show the indentations in my generated index? Any help would be greatly appreciated. I have only very recently started using RoboHelp so my apologies if this appears to be a simple fix!Stuart

When I first generated an output (Responsive HTML5), one the files was a Chrome HTML Document which shows the fully complete and functioning front end of my project. However I have recently made some changes to my project (cosmetic and as well as content wise) and can't seem to generate this file type again.Any guidance would be greatly appreciated.Many thanks,Stuart

Hello,I have a problem with generating CHM through command prompt. As the topic title says, when I generate a CHM with RHCL.exe, all the topics/text that have conditional tags applied do not appear in the output. The problem occurs only with the command line RoboHelp, and CHM generation through GUI works just fine. I also tried doing the same thing with a sample project and the problem persisted. So it looks like RHCL simply removes ALL conditionalized content, regardless of the conditional build expression set.I use Windows 8.1 and Robohelp 2015. Previously, I had Robohelp 10 and never had such a problem with it.Currently, as a workaround solution, I have to generate the CHM files manually, which is very troublesome, because CHM generation is only a small part of our automated doc publishing process.To me it looks like an obvious bug. Did anybody else face this problem?Thanks in advance.Update:Searching on fourms brought me to this topic, which apparently has the same root cause: .CHM

I just noticed that one of the Table of Contents sub-folders in our Online Help project does not display any items when output to Responsive HTML5. The topics are all there in the project, and when I output to Webhelp, I still see the topics in the TOC. The sub-folder has approximately 75 topics. My initial suspicion was that a Conditional Build Tag was preventing the topics from showing, but I looked at the tags and I don't see any reason for that to be the case. Does Responsive HTML5 have a TOC folder limit? Anyone have any idea about what's going on here?

I have created an Arabic Help file. The content is translated into Arabic. I set project and topic settings to Arabic. When I preview the topic it is showing bullets and numbers on the right and the content is reading right to left. When I generate the HTML5 Responsive layout or Word doc, the content is inverting (switching to left to right) and the bullets and numbers are reading on the left side.How do I resolve this? I have an English OS. How do generate the output so it will properly read right to left? Do I need to install a language pack? Any help you can provide is much appreciated.

We use RoboHelp 10. There used to be a gallery where we could download skins, other than the canned ones that come as part of a default project. (When I say there used to be... I am meaning it was there as recently as a few months ago, if memory serves. I was onboarding a new employee and we were looking at them, but now I cannot find them.) I have tried multiple web searches and am coming up empty.Whenever I attempt to go to there now, I just get routed to this page, which is utterly useless since RoboHelp isnt even listed: https://creative.adobe.com/addonsCan anyone give me a link to the Skins Gallery? Was it disabled for everyone who hasnt moved to version 2015?Thanks in advance!

I would like to change default font and paragraph settings in the new topics that I create.How do I do that?

I have an issue (that I know is a known issue with almost all online help software), after generating and publishing new topics or updated content, the new pages or updated information does not always appear. If I clear cashe and refresh this usually helps; however this is extremely annoying for customers (who are not aware of this issue). Is there a workaround for this, or some type of fix I am not aware of?I have RoboHelp 11, PC, Windows 10 and use Chrome for viewing the help site.

Is there a way to create automatic numbered headings in Robo 2015. I have added a multilevel linked heading in the linked CSS and applied this style to the headings 1,2 and 3. But the sequence of the heading 2 as it appears after applying the style is 1.1, 2.2, 3.3.....and so on. But the sequence of the heading 2 has to follow heading 1, like 1.1, 1.2,1.3 for the sections under heading 1. Similarly, the heading 3 has to follow the numbering of heading 2. The third level heading must appear like 1.1.1, 1.1.2, 1.1.3 and so on. What is the way to achieve this?

Greetings fellow RoboHelpers,Somewhat minor issue, but I'm curious if anyone knows the cause and the fix.System Info:We're using the latest RH 9.Html Help (chm) output.Windows 7 64-bit OS for English, Chinese was compiled on Windows Vista 32-bit OS.The Problem:I'm getting this error in the Index tab when I view our Chinese-localized help project.If I click on this keyword it opens up a topic.The topic has these keywords:I copied and pasted each of these into the chm's Index tab, and from what I can tell, the ones I marked in yellow in the image above aren't showing up in the index. So I assume it's one of those. But I'm not sure what's causing it or how to fix it.I did a Google search on these phrases and it's curious that there's really there's not much out there on this:chm "invalid keyword" "Index tab""html help" "invalid keyword" "Index tab"I suspect there's something odd with the Chinese characters that's causing this issue. Any ideas?