RoboHelp

Hi,Please bear with me as I'm a new user to Robohelp, I've looked around and have been unable to find an existing discussion relating to the issue I'm seeing.I have a project (lets call it Project A) in 2 forms.(1) Firstly as a standalone project (Project A).     In this format the search functionality appears to work correctly, apart from dropping the 'e' on a single word search ending in 'e' (I've found a small amount of information on this but no solution).(2) The second form is that of a merged project (Project B). Its configured in the form:     Project B TOC:          Introduction          Book               Project A (Merged)     In this second format if I search for a term with a trailing 'e' the number of results is less.I've managed to work out the difference

I need assistance.  The below script was written in HTML view to allow a topic to be emailed that provides a link directly to the topic vs to the home page.It was working for about a year and now it does not work anymore.  When the link is created and sent via email, the recipient of the email clicks on the link and it bring them to the home page.Can someone review the script and advise what I need to do in order to correct it?Thank you!

On some machines in the office the compiled chm works perfect but on few of the machines it shows a blank content window for all listed topics!!

Hi,I generated a responsive RoboHelp output using RH 11. I see two vertical scroll bars. I tested in chrome, firefox, and IE. I could see two scroll bars in all the 3 browsers.Please find the screen shot below.Any suggestions on how to overcome this issue?Thanks,Anusha

Since starting to use RH2015, images included in header/footer master pages are missing from our printed documents. This worked fine in RH11.I've tried creating a "clean" project so I can retest, but the images are still not pulling through.Is anyone else experiencing this behaviour?ThanksJonathan

There's a missing paragraph in both:Adobe RoboHelp (2015 release) help fileUsing Adobe RoboHelp (2015 release) PDF, dated June 2, 2015For the help file, the missing paragraph is under Importing FrameMaker documents >> Optimizing for online output before conversion >> Chapter versus topicFor the PDF, the missing Chapter versus topic paragraph is on page 88

Hi,I've RoboHelp 11. The window caption displayed is “HTML Help” instead of the caption I defined when I compile in French. Region and Language is set to French on my computer. I do not have any problem when I compile in English. Has anybody an idea?Thanks for your help.

I have Adobe RH9. My teammate has RH12. I cannot edit RoboHelp files created on RH12. How do I make it useful for editing the RH 12 projects? Please help.

I would like to export the User Defined Variables from one project folder into another, but cannot figure out the way to get that done.I lost the functioning set of UDV when trying to eliminate a corrupted topic; but upon restoring - my UDV set is empty. Found a set of UDV that works from one of my backup folders that is very close to what is needed, but need to know how to/what to send to the main project folder.Thanks!

I am using RoboHelp 11. I would like to customize the template of Responsive HTML 5 and insert hyperlinks in the top band (header). Is there any way to achieve this?

As previous posters have noted, broken links don't always register in the broken links folder. So, my superior suggested that I run a broken links report, but we couldn't find the button on the Tools ribbon. We fired up the Help function, which provided the path "Tools > Project Status > Broken Links" (see image below). Clicking the project status button on the Tools ribbon as directed opens a new window containing a project status report, but there's no option for a Broken Links report.The Tools ribbon also features buttons for a table of contents report, topic properties report and map IDs report, but a button for the broken links report seems to be absent, not to mention buttons for a conditional build tag report, see also, index, external topics, glossary, images, etc.Where might I find these report options, namely the "broken links report" option? Thanks!

Hello, We have a group of 3 writers working on one project. We use TFS 2012 as our versioning system, and are all on Windows 7. This morning, one of the writers reported that two of the files within the project would cause RoboHelp to crash. This was verified by the two other writers (myself included) for the same files. I've tried rolling the version of those particular files back to a known working date, but the application still crashes. This issue is also preventing the creation of any new outputs. (As a side note: Can anyone recommend any versioning system that might work better than TFS? This really is causing a lot of trouble for us. I literally have to spend at least 10 hours a week trying to figure out technical issues and inconsistencies between TFS and RoboHelp.) Thanks in advance.

Hello,I am working on a project that has many topics which use a Topic TOC placeholder. I formatted it the way I want it to display in the project (for viewing in the web browser) and saved the Topic TOC placeholder as a snippet so I just insert the snippet in all the topics which use it. My question is this: how do I modify the print CSS for the Topic TOC placeholder? I have changed the print CSS for all other styles in my topic and they look great printed out, but the caption of "Contents" for the Topic TOC is way too big when printed. I'd like to change it so it is the same size as my Heading 2 style in the print version of CSS. I know how to modify the print version of CSS for basic styles and tables - I have no idea what to use to change the settings for the Topic TOC ...Any help would be greatly appreciated! (Thank you in advance!).Here are some screenshots from my project, don't know if they'll help or not...

We have a collection of Robohelp 11 chm projects which share some of their topics, so in order to keep all the projects updated as we make changes to one of the shared topics we decided to add the shared topics to a the Resourcer Manager.This works wonders while being used by a single person on a personal computer, but now that we need to have more people working on the different projects we are trying to implement a Version Control System compatible with RobohelpWe are testing with SubVersion, but it doesn't work quite well with the files on the Resource Manager, for example:When I add a new shared topic that is going to be used on other projects it asks me to check out the .fpj file of the folder where the new topic resides, after all the changes I check in all the items and the rest of the team synchronizes, but the new topic is not added. We found out that the .fpj file was not updated.This among other silly situations are keeping us from making that jump from working on a single c

Hi...I have a problem when generating Robohelp. Everytime i run the HTML generator. They always hank and show error message like below:Problem signature:  Problem Event Name: APPCRASH  Application Name: RoboHTML.exe  Application Version: 11.0.4.291  Application Timestamp: 54c7aa34  Fault Module Name: BuildTagExpr.dll  Fault Module Version: 11.0.4.291  Fault Module Timestamp: 54c7a5ac  Exception Code: c0000005  Exception Offset: 000178ba  OS Version: 6.1.7600.2.0.0.256.48  Locale ID: 1033  Additional Information 1: 0a9e  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789  Additional Information 3: 0a9e  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789Read our privacy statement online:  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409If the online privacy statement is not available, please read our privacy statement offline:  C:\Windows\system32\en-US\erofflps.txtPlease he

Hi everyone,I've been using William's incredibly helpful webinars on editing a responsive HTML5 layout to redesign the Theme 1 Standard layout for my project in Robohelp 11. However, it appears that if I edit the HTML of the layout (mainly the default Topic layout), the result is that the search function no longer works; i.e., I can type in a search term, but submitting it does nothing. The issue is not browser-specific because the search function stops working in Internet Explorer 9, Firefox 38.0.1, and Chrome version 43. I also tested this on two different computers and the result is the same.It appears that I can edit the CSS without any issues, but I cannot edit the HTML of the layout without the search function breaking. I tested this by creating a new responsive HTML5 layout and editing only the main.css file and not making any changes to the HTML of any of the layout pages. The search function still works in this instance. However, if I make any changes to the HTML of a layout p

Help! I am using snagit to capture images and pasting them into Robohelp.  I've done it many times without any issues.But today, when I cut an image and paste it into Robohelp, the color changed. I tried pasting into Word and PPT, and the color is fine... then I go  back to pasting in Robohelp the coloring changed.  in particular, the grey seem to turn a pale yellow?Does anyone know how to fix that?

In master page, header, I have inserted the chapter name. When I generate the output, it displays the variable name, PD Chapter Name, not the value of the variable. The code is unaltered from the button selection 'Insert Chapter Name' . Is there another step I'm missing? Thank you!<p><?rh-variable_start name="pd-chap-name"   value="<<PD Chapter Name>>" ?><<PD Chapter Name>><?rh-variable_end ?></p>

followed the directions in the adobe "Using RH" guide to incorporate a captivate (5.5) demo into my project.  a new tab/topic was created in which it says the demo was "successfully imported" however nothing seems to be in the topic it was created for, even when I test view it.  should have opened this inquiry with "I'm not a developer, nor do I play one on TV".. this is my first go at RH 2015, all my other projects were created in rh9.  Any & all words of wisdom and assistance are welcome and appreciated!!

Hi,I use Robohelp 11. Why when i import a new word file in my project, the software create the .htm file with a full contol security of my user ? and do not autorise anyone else (like autheticated users).My problem is when my colleague logon into my computer and use Robohelp, he cannot see or modify those file.Thanks

Hello,When importing a winhelp project (.hpj) we are getting an 8 line paragraph of nothing but font names at the top on the majority of our topic pages. I was wondering if anyone else has experienced this, and if there is a way to remove these font names during import (i.e. an import setting of some sort?) so we don't have to manually edit and remove the font names from each topic page.Or maybe a global way to remove the font names after importing?ThanksZach

Hey guys any suggestions in solving the following issue?An ongoing issue with RoboHelp has always been our project names being too long to migrate. We can manually reduce the size of folder names and topic file names, however, with the new import procedures, RoboHelp is generating image folders separate from the topic files and we are unable to rename these folders. This negates the efforts we have made to reduce the file names of the topics. When we attempt to rename the folders, RoboHelp re-creates the original folder and the image no longer appears in the Project Manager pod or in the published HTML files.Any kind of help is greatly appreciated. Thank You.

Some chapters do not show up, even though it is included in the project....copy issue! Please help!

I am working in RoboHelp HTML 2015 (trial version). RH isn't saving the state of my workspace--pod layout, view settings, etc. In Options/General, I have Remember Project State selected, and I don't see anywhere else to save my settings. Am I missing something? Thanks,G

I'm licensed for RoboHelp 11 and have switched computers. Anyone know where can I download RoboHelp 11?