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Did Uninstall/Reinstall of Adobe Robohelp 9; now receiving message instructing to Unininstall/Reinstall Product per Error: 5. Anyone seen this before?Thanks

2171

11 years ago

PKMikeMcInspiring

Questions

Output *.html files with RH10?

Hi folks,Just started making Multiscreen HTML5 help with RoboHelp 10 for display on our website. After the site went live, my web guy came over and asked if I could possible deliver files with the *.html extension instead of *.htm. Beyond consistency, I think he said something about an Apache web server setting.We both thought this might be a simple project or layout/profile setting, but I haven't turned anything up. Is there a way to do this?FWIW, it's unlikely that we'll ever use CHMs again (presumably the source of the default *.htm output).

4121

11 years ago

wercampbellsKnown Participant

Questions

Search for WebHelp in Robohelp 11 Not Functioning Correctly

I just generated WebHelp using RoboHelp 11. I have the latest patch (11.04.291) installed. Unfortunately, the seach tab displays garbage as shown in the following screenshot. This occurs in both Chrome and IE. Is there a fix available for this condition? Thanks in advance.

4432

11 years ago

CathyR-FicoParticipating Frequently

Questions

RH11 - Cuts off tables when I generate review PDFs. How do I get it to include the entire table?

We just upgraded from RH9 to Rh11. I'm using the Create PDF for Review... option on the Review menu. I have several two column tables in the topic I'm sending for review. The PDF cuts off half of the second column in the tables. We didn't have this issue with RH9. Has anyone else had this problem with the PDF review feature in RH11? Can you tell me why it's doing this & how to fix it?Thanks

7261

11 years ago

jrottgenParticipant

Questions

How do you set the default font?

I am using RoboHelp 11. I have imported an old .HLP and I am converting to .CHM.I am not able to edit the default, or (none) font in project settings >  CSS Styles > Edit:Since the Formatting section is greyed out, how can you edit this? I need to change my default font to Verdana. i don't seem to be able to edit CSS in Notepad, either.The Formatting section is also greyed out in the styles pane for (none):Thank you

11332

11 years ago

CarolWInspiring

Questions

RoboHelp crash frequently when I'm editing snippets--particularly when adding hyperlinks

Is this a known issue with RoboHelp 11.0.4.291? Is there a fix?

3051

11 years ago

SJL_AmplifyInspiring

Questions

How do I map context-sensitive UI hooks to Multiscreen HTML5 Help Topics?

My company has several products that are webapps, and we link to online help, which opens a context-sensitive topic for every page. We are now redesigning those webapps to be compatible with mobile devices and would like to use Multiscreen HTML5 output for the online help so the online help experience mirrors the webapp UI experience. In the past, we have programmed simple direct URL links into the UI to link to online help (webhelp output). For example, if we had two pages, Page1 and Page2, these would be the URLs that the Help button in the webapp linked to:For http://www.mycompany.com/product_name/Page1:  http://www.mycompany.com/robohelp/product_name/index.htm#Page1help.htmFor http://www.mycompany.com/product_name/Page2:  http://www.mycompany.com/robohelp/product_name/index.htm#Page2help.htmHowever, with HTML5 output, we will now have four possible destinations from each help button depending on whether the event is initiated from a desktop, Android tablet, iPad, or iPhon

17211

11 years ago

Jared HessLegend

Questions

Why do changes in RH not get into my final output?

RH 9.02.271On Windows 7 64-bitOn Windows Vista 32-bit Virtual MachineHi RoboHelpers,I've been using RH 9 for many years now, and have a problem I can't explain.We got our main project back from our translators and I started building and testing our chm output.On one topic, we have this portion of correct RH content:However, in the chm output, it looks like this:Notice that the image, caption, and step 2 are missing. It simply ends after the first item. All text to the end of the topic, including the footer is missing.The HTML for the topic, insofar as I can tell, is fine:<?xml version="1.0" encoding="utf-8" ?><!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"><html xmlns="http://www.w3.org/1999/xhtml"><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8" /><meta name="topic-check-list" content="First Draft,Added To TOC,Links,Index keywords,Images,Tested" /><me

Anonymous

Hi,I am using RH 9.I have converted content created in RH 6 or 7 (not sure)I have added a topic, it is in the TOC, and generated web outputI need to create a PDF.  The new topic does NOT appear in the in the PDF TOC or in the body of the PDFIs there a fix for this?

6493

11 years ago

npires123Participant

Questions

Webhelp displays a blank browser in the back

Greeting to everyone! This is my first topic and I hopy you can help me with an issue.After migrating from RoboHelp 6 to 10, I started having this issue when invoking the help system... Happens in Windows 7 and Windows server 2012.How to get rid of that blank browser in the back?Thanks a lot!

9023

11 years ago

FQTechnoParticipant

Questions

Robohelp 11 on Citrix Server

Hi,I don't find any information if Robohelp 11 installation is supported or not on a Citrix environnement. Does anyone know if Adobe had a specific vision on that ?Thanks

2341

11 years ago

varnobetsyParticipant

Questions

TOC based on filenames rather than heading names.

I created a WebHelp project by linking to a FrameMaker 12 book. After first generating the output, the TOC and index were not included although they were part of the book. I click an icon in the TOC pod to generate the TOC, but the TOC is now based on filenames rather than heading names. How can I fix this?

2381

11 years ago

MeeraCollierParticipant

Questions

Help is not rendering correctly in Portrait view on a Tablet

I'm making the Help from a Frame12 file, using the Responsive HTML5 format. Viewed in Portrait orientation on a tablet, the page is just blank. On Landscape view, the information appears, but isn't scrollable past the first view.I have searched through all of my settings, and nothing comes up. Any thoughts about what I need to tweak?

1952

11 years ago

barbara_seddonKnown Participant

Questions

Error message when chm file is opened and on opening topics/links

Hi,I am a RoboHelp 10 user and have tried generating HTML help. When I try to open the chm file, the following error is displayed. When you click Yes or No to clear the error, it opens OK. The error message is also displayed EVERY TIME you click a hyperlink in the project or open a topic.I am using Windows 7 and have a 64 bit laptop.

5601

11 years ago

Anonymous

Questions

Converting HLP to Webhelp - TOC has erroneous chm url

Hello,We're looking to move from old winhelp (.hlp) projects made with an old (circa 1998) version of Robohelp, to html-based webhelp made with RoboHelp 11. I was amazed to see that you could import a winhelp project by specifying an hpj file. The conversion seem to go ok, but most of the entries in the new table of contents looked like they were trying to go to some other chm file (which is weird since we didn't use chm files before and I wasn't converting to chm based help). The TOC links are labeled as "Remote URLs" instead of local html files. For some reason it looks like it's treating most of the topics on the TOC as external topics, which they are not. Has anyone seen this before and know an easy fix?Many thanks,-Keith

2371

11 years ago

TW97Inspiring

Questions

Need help with Responsive HTML5 screen layout in RoboHelp HTML 11

I have a few questions/issues regarding screen layouts for Responsive HTML5 output in RoboHelp HTML 11. First off, I decided to just use the Theme1_Standard layout that came with the program (only other default option was Theme2_Government) and started customizing the layout. I originally added a company logo to the 'Header' component in the Customization dialog, but have since decided to remove it. I can't seem to do this from the dialog, so I tried just deleting the image file from the whole project. The file is gone, but the logo is still there. This is only displayed in the header when a topic is displayed, it does not appear in the header at the TOC, Index, Search screen, etc. How do I get rid of this???Secondly, the text in the header for the topic screens appears differently than the one on the screens for the TOC, Index, Search, etc. In the former of these, the header is displayed in maroon text in a much smaller font, similar to that used in the topics. In the latter, the topi

Anonymous

I generated with Responsive HTML5, using the layout Theme 1_Standard. After generating and previewing I notice that the header title font changes color between red, white and blue depending upon where you click in the generated project. I have been through all the settings and cannot find a way of preventing this - I want the title to be white and not change color. Looking at the HTML for each topic it looks like this is driving it:/*<![CDATA[*/A:visited {    color: #ff0000;}A:active {    color: #008000;}A:link {    color: #0000A0;}/*]]>*This seems to be overriding the header title font color that I picked in Theme 1_Standard.Does anyone know how to turn this off? Please and thank you!

4201

11 years ago

techwriter1995Inspiring

Questions

Why can't I import a map file?

I have Robohelp 10 and when I click File>Import, the Map File choice is grayed out.

3041

11 years ago

joannek14292687Participant

Questions

Tables change width when printed using print button added to skin

I am using Robohelp HTML version 11 and publishing with WebHelp. Many of my topics have tables in them which display as expected in Preview mode and when published, but when these topics are printed, I am having an issue.  The issue is that any table that extends across a printed page changes width.  For example, if a printed topic is two pages long and a table extends from the first page to the second page, the table will actually be less wide on the second page than it was on the first page. This occurs when using the Print button that I added to the Navigation Bar of the WebHelp skin we are using.

32851

11 years ago

JBiasattiInspiring

Questions

How can I use single source images in text?

I'm using RoboHelp HTML 11, and I want to use single source images of icons in text, so that I have the ability to update the source image, as needed, and all instances of the image are updated automatically. The look is as follows:I've tried snippets, but they force a paragraph return in the text which I don't want.I tried inserting the source code for an image into a variable, but when I inserted the variable into the text, I got an error message in the text.Is there a way to use variables to do this or some other method?Thanks.

2201

11 years ago

louisew26481493Participating Frequently

Questions

How do I publish on a shared folder?

Hi all.I need to publish on a shared folder for my colleague to view my work. Can anyone guide me in the right direction please?

3141

11 years ago

advanced_authorParticipating Frequently

Questions

RH10 won't allow me to create new topics with TFS

Hi Everyone,Has anyone had a problem with TFS and RH10 where RH will not allow you to create a new topic?

2951

11 years ago

Jan7272Known Participant

Questions

RH8 HTML, workspace font 8pt, can it be changed?

Hi,My IT department just upgraded me to a faster machine Windows 7 however my RH8 HTML displays my Project Manager et al pods in Ariel 8pt. I know I can adjust the topic font size from the View option, however, has anyone figured out how to change the font size elsewhere on the workspace? My css works fine in my output. It's just my workspace view.ThanksJan

80732

11 years ago

techwriter1995Inspiring

Questions

can I delete chm temp files without messing up my project?

I have a huge project containing 33 folders and around 20,000 htm files. I build a chm file and there's a duplicate of every file in the chm temp folders. If I try to do a search on the entire project, it searches those folders too. I'm wondering if I can delete those temp files without screwing up my project. Thanks.

11521

11 years ago

tech 27Participating Frequently

Questions

How to provide link for the topics of Webhelp in the Context Sensitive Help in RH10 ?

I am using Robohelp 10 and currently working on Context Sensitive Help in which there is a need to create certain links for the topics that are present in Webhelp. My area of concern is that we can't use map id's since CS Help and Webhelp had already been created and it will be a mess for developers too since they had to relook their code. While generating output we don't give js files to our developers, we just give them folders and css file. Considering all these points,  is there any way to provide a link for a topic of Help in Context Sensitive Help? Anyone, Please Help !

2702

11 years ago

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