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Jared HessLegend

Why do changes in RH not get into my final output?

RH 9.02.271On Windows 7 64-bitOn Windows Vista 32-bit Virtual MachineHi RoboHelpers,I've been using RH 9 for many years now, and have a problem I can't explain.We got our main project back from our translators and I started building and testing our chm output.On one topic, we have this portion of correct RH content:However, in the chm output, it looks like this:Notice that the image, caption, and step 2 are missing. It simply ends after the first item. All text to the end of the topic, including the footer is missing.The HTML for the topic, insofar as I can tell, is fine:<?xml version="1.0" encoding="utf-8" ?><!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"><html xmlns="http://www.w3.org/1999/xhtml"><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8" /><meta name="topic-check-list" content="First Draft,Added To TOC,Links,Index keywords,Images,Tested" /><me

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Anonymous

Missing topic in PDF

Hi,I am using RH 9.I have converted content created in RH 6 or 7 (not sure)I have added a topic, it is in the TOC, and generated web outputI need to create a PDF.  The new topic does NOT appear in the in the PDF TOC or in the body of the PDFIs there a fix for this?

npires123Participant

Webhelp displays a blank browser in the back

Greeting to everyone! This is my first topic and I hopy you can help me with an issue.After migrating from RoboHelp 6 to 10, I started having this issue when invoking the help system... Happens in Windows 7 and Windows server 2012.How to get rid of that blank browser in the back?Thanks a lot!

FQTechnoParticipant

Robohelp 11 on Citrix Server

Hi,I don't find any information if Robohelp 11 installation is supported or not on a Citrix environnement. Does anyone know if Adobe had a specific vision on that ?Thanks

varnobetsyParticipant

TOC based on filenames rather than heading names.

I created a WebHelp project by linking to a FrameMaker 12 book. After first generating the output, the TOC and index were not included although they were part of the book. I click an icon in the TOC pod to generate the TOC, but the TOC is now based on filenames rather than heading names. How can I fix this?

MeeraCollierParticipant

Help is not rendering correctly in Portrait view on a Tablet

I'm making the Help from a Frame12 file, using the Responsive HTML5 format. Viewed in Portrait orientation on a tablet, the page is just blank. On Landscape view, the information appears, but isn't scrollable past the first view.I have searched through all of my settings, and nothing comes up. Any thoughts about what I need to tweak?

barbara_seddonKnown Participant

Error message when chm file is opened and on opening topics/links

Hi,I am a RoboHelp 10 user and have tried generating HTML help. When I try to open the chm file, the following error is displayed. When you click Yes or No to clear the error, it opens OK. The error message is also displayed EVERY TIME you click a hyperlink in the project or open a topic.I am using Windows 7 and have a 64 bit laptop.

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Anonymous

Converting HLP to Webhelp - TOC has erroneous chm url

Hello,We're looking to move from old winhelp (.hlp) projects made with an old (circa 1998) version of Robohelp, to html-based webhelp made with RoboHelp 11. I was amazed to see that you could import a winhelp project by specifying an hpj file. The conversion seem to go ok, but most of the entries in the new table of contents looked like they were trying to go to some other chm file (which is weird since we didn't use chm files before and I wasn't converting to chm based help). The TOC links are labeled as "Remote URLs" instead of local html files. For some reason it looks like it's treating most of the topics on the TOC as external topics, which they are not. Has anyone seen this before and know an easy fix?Many thanks,-Keith

TW97Inspiring

Need help with Responsive HTML5 screen layout in RoboHelp HTML 11

I have a few questions/issues regarding screen layouts for Responsive HTML5 output in RoboHelp HTML 11. First off, I decided to just use the Theme1_Standard layout that came with the program (only other default option was Theme2_Government) and started customizing the layout. I originally added a company logo to the 'Header' component in the Customization dialog, but have since decided to remove it. I can't seem to do this from the dialog, so I tried just deleting the image file from the whole project. The file is gone, but the logo is still there. This is only displayed in the header when a topic is displayed, it does not appear in the header at the TOC, Index, Search screen, etc. How do I get rid of this???Secondly, the text in the header for the topic screens appears differently than the one on the screens for the TOC, Index, Search, etc. In the former of these, the header is displayed in maroon text in a much smaller font, similar to that used in the topics. In the latter, the topi

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Anonymous

Header Title Color

I generated with Responsive HTML5, using the layout Theme 1_Standard. After generating and previewing I notice that the header title font changes color between red, white and blue depending upon where you click in the generated project. I have been through all the settings and cannot find a way of preventing this - I want the title to be white and not change color. Looking at the HTML for each topic it looks like this is driving it:/*<![CDATA[*/A:visited {    color: #ff0000;}A:active {    color: #008000;}A:link {    color: #0000A0;}/*]]>*This seems to be overriding the header title font color that I picked in Theme 1_Standard.Does anyone know how to turn this off? Please and thank you!

techwriter1995Inspiring

Why can't I import a map file?

I have Robohelp 10 and when I click File>Import, the Map File choice is grayed out.

joannek14292687Participant

Tables change width when printed using print button added to skin

I am using Robohelp HTML version 11 and publishing with WebHelp. Many of my topics have tables in them which display as expected in Preview mode and when published, but when these topics are printed, I am having an issue.  The issue is that any table that extends across a printed page changes width.  For example, if a printed topic is two pages long and a table extends from the first page to the second page, the table will actually be less wide on the second page than it was on the first page. This occurs when using the Print button that I added to the Navigation Bar of the WebHelp skin we are using.

JBiasattiInspiring

How can I use single source images in text?

I'm using RoboHelp HTML 11, and I want to use single source images of icons in text, so that I have the ability to update the source image, as needed, and all instances of the image are updated automatically. The look is as follows:I've tried snippets, but they force a paragraph return in the text which I don't want.I tried inserting the source code for an image into a variable, but when I inserted the variable into the text, I got an error message in the text.Is there a way to use variables to do this or some other method?Thanks.

louisew26481493Participating Frequently

How do I publish on a shared folder?

Hi all.I need to publish on a shared folder for my colleague to view my work. Can anyone guide me in the right direction please?

advanced_authorParticipating Frequently

RH10 won't allow me to create new topics with TFS

Hi Everyone,Has anyone had a problem with TFS and RH10 where RH will not allow you to create a new topic?

Jan7272Known Participant

RH8 HTML, workspace font 8pt, can it be changed?

Hi,My IT department just upgraded me to a faster machine Windows 7 however my RH8 HTML displays my Project Manager et al pods in Ariel 8pt. I know I can adjust the topic font size from the View option, however, has anyone figured out how to change the font size elsewhere on the workspace? My css works fine in my output. It's just my workspace view.ThanksJan

techwriter1995Inspiring

can I delete chm temp files without messing up my project?

I have a huge project containing 33 folders and around 20,000 htm files. I build a chm file and there's a duplicate of every file in the chm temp folders. If I try to do a search on the entire project, it searches those folders too. I'm wondering if I can delete those temp files without screwing up my project. Thanks.

tech 27Participating Frequently

How to provide link for the topics of Webhelp in the Context Sensitive Help in RH10 ?

I am using Robohelp 10 and currently working on Context Sensitive Help in which there is a need to create certain links for the topics that are present in Webhelp. My area of concern is that we can't use map id's since CS Help and Webhelp had already been created and it will be a mess for developers too since they had to relook their code. While generating output we don't give js files to our developers, we just give them folders and css file. Considering all these points,  is there any way to provide a link for a topic of Help in Context Sensitive Help? Anyone, Please Help !

jeffreywhParticipating Frequently

Has anyone else run into security issues with whstub.js, whproxy.js, whtopic.js, ehlpdhtm.js, and whfhost.js?

We have a customer's security team objecting to the files because of an issue with their "Overly Permissive Message Posting Policy." An example:Has anyone else run into this, and is there anything we can do to reduce the threat assessment?

esc9258Participant

Header/Footer Appearing on Title Page

Hello,In RoboHelp 11, every time I generate Printed Documentation (Word), my master page header/footer appears on the Title Page. It doesn't appear on RoboHelp's default title page, but it appears when I use a topic as a Title Page or when I navigate to a Word doc Title Page in Print Document Section Layout.In the Print Document General - Content section, Multiple Header/Footer, <Default Title Page>, I select <None> for First Page (Apply to all pages in the section).In the Print Document Section Layout, I thought RoboHelp automatically rendered anything placed above the TOC as the Title Page, but for some reason, it's seeing my Topic Title Page and/or Word doc Title Page as just another page in the document and adding the header/footer to it.I think the last version of RoboHelp I used awhile back was 8 or 9, but I don't recall ever having this trouble adding a Title Page to a Printed document.Please help me troubleshoot this.Thank you!

Stellas-xrB0BjKnown Participant

I have a Merged RH8 Project that I need to upgrade to RH11. Question about updating links.

I have a Merged RH8 Project that I need to upgrade to RH11.  Some content has been updated.  The links within a child project and to other child projects are not changing.  My question is:  Do I need to go through and update each link or will these be updated when I generate and publish the project?

wercampbellsKnown Participant

Missing Bookmarks in Responsive HTML5 Output

I just started working with Responsive HTML5 in RoboHelp 11. I notice that on one machine my bookmarks appear in the sidebar of the Responsive HTML5 output. However, when I move the output to a different machine and view it, the bookmarks are missing from the sidebar. Only the Contents icon appears from which I can access the pages individual pages. What do I need to do to ensure that the bookmarks appear regardless of the PC on which it runs? Thanks!

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Anonymous

Assigning Map IDs when using Version Control

HiWe are using RH11 with version control (two of us have licences to use RH) I am wanting to assign Map IDs in our project. I created the map number, but when I go to assign it to a topic, I get the the following message."The files in the list below could not be checked out from version control. Exclusive access to these files is required to execute the selected action"The file in the list that it is referring to has the extension .aliIs this saying that because there are two of us with RH that can access the project that I can't do this? Or is it because of the version control I cannot do this? I don't really understand why? I am hoping there is an expert who can enlighten me!Thanks, Louise

gthomson_caKnown Participant

Index Output files

I am using Robohelp 9 and when I generate my webhelp output, which of the files are the index files? I understand that the index file is the .hhk file in the project folder but where does that file go when I compile?

rphox2003Inspiring

RH11: Purposes of BSSCDefault.h and whcshdata.js

When mapping for context-sensitive Webhelp, which of these two files should be used?

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