RoboHelp

I want to test the Responsive HTML5 layouts on a phone and tablet. We do not support SharePoint. I have uploaded the Responsive_HTML5 folder contents to a Google Drive and DropBox, but I can't get the project to launch. Other ideas?

I'm trying to generate a project using RoboHelp 8 HTML. Inconsistently after generating and/or batch generating the project the output is not reflecting the changes made. In the most recent instance, part of the new topic is appearing in the output, but not the entire topic. The information that is missing is also sporadically missing within the topic. Until the most recent instance, I was thinking this was a cache issue, but I'm not so sure anymore. Has anyone expereinced anything like this or have any ideas on what I may be doing incorrectly?Thanks,Heather

Suddenly, my main css (named "Sol8.css) isn't showing up in the Project Manager... it shows everywhere else, but there.. see attached image. I have no idea why this is suddenly the case.  I would like to be able to access it for editing in the HTML editor within RoboHelp 10... what happened?HELP! and Thanks...

Hi,Using a newly installed version of RoboHelp v11, I find that there's no 'RoboHelp for Word' any more, so I thought I'd import my 'RoboHelp for Word' projects into 'RoboHelp HTML'. I last edited these projects in 'RoboHelp for Word' v9.Using default settings, the import completes but:the first topic is preceded by page of nonsense font codes:very few of the embedded, contents or index hyperlinks;the 'URL' entries in the project manager are mostly garbage, and look as though there's some sort of Unicode issue.Is there a guide somewhere for the average idiot like me as to how to reliably import old 'RoboHelp for Word' projects?Thanks for any advice.Trevor Cooper

Hi all,when I use the "Export" function to export a responsive layout into an SLZ file and then in another project (also in a new test project) use the "Import" function to import it, then the result is bugged. Using the preview causes Robohelp to crash and generating the output produces a scrambled HTML page without any layout.However, if I manually copy the layout files from the old project (after creating a responsive layout with the same name in the new project), then the result works.Another problem I found - using either procedure I cannot change the layout properties like background colors anymore (rightclick > edit) once I transfer it to a new project.Do you have these problems too, are you aware of a solution?Robert

RoboHelp 9 – recently I added content to a project I created over a year ago.  I saved & generated the project as usual, when I tried to view it in Chrome nothing displayed and where the content should be, Chrome just flickers.  I did the same with IE and only the Welcome page loaded with no other functionality.  I deleted my edits and the same thing occurred.  Any thoughts? My original project still functions since I never uploaded the newer version.  I’ve been using Web Help as my Single Source Layout, that’s the way my lead developer wants it.  In full disclosure, I’m not a developer nor do I play one on TV.

Our UI person is helping me fix the HTML5 screen layout (via RH10)... and we can't seem to get the Navigation Pane functionality to work... like hide/show and prev/nex.  she believes that this is related to a java script we need to include and/or edit, but we aren't sure which js it is.  I looked at both Peter's and Willam's sites, I saw some info relating to js and Webhelp navigation, but nothing specific to HTML5...Can anyone provide or point me to that script?THANKS!kb

HiI have MS 2007 Word doc where I have embedded MP4 videos. When I import that doc to RH project, the video gets in as a black image. How can I get it right? Please advice.Sreekanth

Greetings, all!I have an inherited project that, for now, includes references to an external Learning Center and Knowledge Center. These will eventually go away, but we need to keep them for now. The reference includes two URL links and a brief description of what each site offers. I put these in dropdown text at the bottom of the default page, but since the project uses csh it would be better to include it at the bottom of each page. The master page footer is an obvious choice, but the footer does not support dropdown text. Do any of you, who often have awesome hacks, know how to make this work?Thanks,Laurie

RoboHelp HTML 11, Internet Explorer 11. Multiscreen HTML5 layout.I'm trying to experiment with the different ways of opening links: New Window, Whole Page, Same Frame, etc. Yesterday the different variations worked the way they should, but today every link in the TOC opens as if set to "Default (none)". As for Links on topic pages, "New Window" opens a new tab, and "Whole Page" seems to go to Default (including the sidebar, which I gather should not be there).Any ideas?-- Shawn

Company wants me to use responsive layout. I need to be able to accommodate users that cannot use the mouse. The tab key does not appear to work to tab through the topics when I generate HTML5 responsive layout. Do I need to add more tagging to the HTML to accomplish this?

Hi All,We are running a project using RH 11, team consist of 3 person (include me)But we have problem with many  .htm file from my 1st coworker, file not displaying in Topic List in my Robohelp and 2nd coworker.Although we already get the latest file again and againBut .htm file displaying in all our RH11 folder.In my 1st coworker RH, all file displaying in Topic List also RH11 folder, but when file generated thenMany files from 1st coworker, hyperlink is not working well (broken link / file not found)Does anyone have experience about this problemThanks

DHTML drop down text - How can I make the hot spot text change from "show me" to "hide"?

I'm using RH and Word 2013. My project publishes to Word with no problem. When I publish directly to PDF, I see this error  Any ideas on what to do?Starting to build Printed Documentation...Printed Documentation processor 11.0.0.179Building D:\RH_output\Robohelp11_acceptance\PDF\v0291\Printed_Documentation.doc ...Preparing to create Printed Documentation...Clearing output folder...Preparing files for Print Document...Copying files...Updating files...Finished preparing in 4 seconds.Preparing environment...Printed Document Generator Environment: Word 15.0.4551,  OS 6.1.7601, RAM 1024 M BytesBuilding Printed Documentation 'Printed Documentation'...Building Single Document 'Printed_Documentation.doc'...Building 'cover0291'...... lots of processing and building...Saving 'Printed_Documentation.doc'...Saving 'Printed_Documentation.doc'...Updating Index...Updating Table of Contents...Saving 'Printed_Documentation.doc'...Generating 'Printed_Documentation.pdf'...Failed the generate PD

Hi Peter,When I apply conditional tags, RoboHelp crashes.History: A large project with several conditional tags - worked fine in RH6. When upgraded to RH8 the conditional tags freezes the webhelp generation with msvrc80.dll error. Works fine in RH8 without applying conditional tags, but I HAVE to apply the tags. All other projects have no problem with conditional tags - just this one crashes.Read all (well, almost all) your suggestions on this. Incorrect table format seems to be the cluprit. What do you suggest? How do I locate the illformed table? It is a large project.I looked at your snippet on this. My project:(a) contains conditional tags(b) does not seem to have any <td_null> tags.I have to urgently release this with the conditions tags - what are my options now? The size of the zipped project is 63 MB.Hemtya

I have tried accessing the "Insert Image" option using the various methods (menu, toolbar icon, right click menu), but once the dialog box is open, I click on the browse folder to find the image that I added via Explorer, but nothing happens and the app freezes.  The only thing I am able to do is close RH via the Task Manager.  I have tried rebooting and also tried doing this in multiple projects to make sure it's not my main project with the problem.  This same thing happens every time. I CAN add an image that has already been imported into the project... I tried doing that then using Image Properties to bring in the newly created image... same result... freezes the app.  My project is only about 50MB in size... and I probably only have 2 or 3 dozen images in it so far.I am hoping you are not going to say uninstall and re-install because I don't have the disc with me today... working from home.Help please.

Hi. I'm tire kicking RH11 / FM 12 with the trial copy.On 3 or 4 separate documents, I can successfully print to .docx format, but I can't print to PDFs. When I try, the program quits with message just below. I've also attached the compbilation log, which ends with "Internal error encountered,  Failed to generate Printed Documentation. "I can print the resulting .docx doc to PDF from Word. But that's an extra step I'd rather not have to take.Any tips on what might be causing this PDF crash would be appreciated. I see that other's have had similar problems in the past, but its not clear if their was conclusion on their issues.Thanks in advance.Kurt Starting to build Printed Documentation... Printed Documentation processor 11.0.0.179 Building C:\Users\keuler\Documents\My RoboHelp Projects\00001\!SSL!\Printed_Documentation\Printed_Documentation.doc ... Preparing to create Printed Documentation... Clearing output folder... Preparing files for Print Document... Copying files... Updati

Originally my project was requested to use the glossary hotspots for all our glossary terms. As it stands now though we have so many glossary terms, our topics look like swiss cheese. We are looking to remove all the hotspots from the document but keep the glossary if possible. We are fine with removing the terms from the glossary and adding them back, but want to find a solid solution for the removal of the hotspots. Thank you in advance

Today I opened an existing .xpj file and added two topics. I saved all changes. However, once I published the .xpj using WebHelp_Pro (Primary Layout) the HTML file and viewer does not display the new topics. Also, although i have edited the .xpj file, and was able to save all, the date of last update is displaying when it was originally created (not the current date that it was edited).Please helpThanks

I have a Word document that my Marketing department gave me, which was adjusted with a few things to make the output Word/PDF document prettier.I expected it to just work, honestly... but when I used it as a template, I can plainly see that only the document's styles are used, none of the actual contents.I found a way to insert the 2 header pages, thankfully, so at least I got that going for me.However, the document I was provided has a Header and Footer (the ones you get when double-clicking at the top or bottom of a page). Is there a way to reproduce this easily or do I have to use a master page and some CSS and absolute positioning?

Adobe has not been able to resolve our company's connection problem with SharePoint thus far.We do know that we can use TFS 2008 with RoboHelp because they have done that in the past.  We are on RH11.We need to know...Has anyone experienced any problems with using TFS 2008 with RH11?  If so, what kind of problem(s)?

Hi all , I would like the customers who need to search in the help could perform their research in a page especially dedicated to this. I think the Research tool in the toolbar is not satisfactory to my standards -> lack of spaces for the answers, poor ergonomics ... So, here is what i would like to do: - The customer clicks on a link from any page of the documentation, - it opens a new page - this page contains the search engine that allows to search in a visual environment specially dedicated to that.I wonder if this is possible and if so how. I can't plan a working method to achieve this solution.For the moment, I am working on a single robohelp project and perhaps in the future with multiples robohelp projects merged. Please, don't hesitate to get back to me for more information and thank you very much for your replies .The link bellow can help you to a better understanding: http://www.wvanweelden.eu/search/node/searchEdition and version:- Windows 7 64 bits- Robohelp html- Vers

Hi all, is there a way to add a custom header and footer above and below the actual HTML5 help (containing a few paragraphs of text)? Where in the template slp pages would these need to be placed?

I have a Robohelp 11 HTML project which uses merged CHM files. I have a help build script which compiles this project using the RH command-line utility. Whenever this runs, RH overwrites the names of the merged CHM files in the .hhp file to use absolute paths (even if the .hhp file is read-only!). I've searched Adobe forums and this appears to be a RH bug. In my case, it doesn't stop the project performing the merge, but it looks like it causes problems when searching the resultant parent CHM (topics matching the search simply don't show up in child projects), as the search cannot necessarily find the merged files referenced in the .hhp when someone performs the search on a different machine. I notice that if I compile via the RH UI, the .hhp entries are not overwritten. So, a workaround is to do the build manually. However, we'd like to automate our help build. Is there any way to prevent the command-line compiler overwriting the merge file entries in the .hhp?