RoboHelp

I'm using RoboHelp 11.0.2.240 and publishing to a WebHelp output. I've inserted my images by hiding them behind an image of a camera that uses dropdown DHTML: Here is the code:<p class="Normal2">If you do not have SMS configured or lack the necessary permissions to view reports, you will see the following Welcome page. <?rh-dropspot_start class="dropspot" href="javascript:TextPopup(this)"   id="a32" dataid="POPUP47887467521" ?><img src="../Camera.png"   title="View a Picture" alt="View a Picture" style="border: none;"   border="0" /><?rh-dropspot_end ?></p><?rh-droptext_start class="droptext" id="POPUP47887467521" style="display: none;" ?>  <p class="Normal2"><img src="../ICMWelcome.png" title="InformaCast Mobile Welcome Page"   alt="" style="border: none;" width="729" height="500"   border="0" /></p><?rh-droptext_end ?><p>Which looks like:If you do not have SMS configured or lack the nece

Hello. I am looking for a way to either: remove the 'Print' menu option in an AirHelp app... or if that is not possible, some way to point that menus options to print PDF or perhaps .doc versions of my content (as the quality of printing from AirHelp is atrocious at best)? Essentially I seek any way to improve upon my customers' experience when and if they migrate to that pesky print button.  Unfortunately however, I have yet to find anything. Is there a way to do one or both of these tasks, or if not... perhaps there is another way to improve the quality of printing from AirHelp (or remove the option entirely)?  Any advice would be most appreciated, thank you!

There are about 250 files listed in my Unused Files report.  1. Will removing them reduce the size of my output folders?2. Must I delete them one at a time from the Project Manager, or is there a faster way?- Shawn

RoboHelp HTML v.11I have a linked Word document in my project. The document includes text boxes and callouts for graphics. In many cases, the text in these boxes become bold (or at least heavier and darker) when they appear in the RH project. I've tried changing the style, font, and font size, but they still come out bold.Any ideas?

RoboHelp HTML 11I did a lot of experimenting this week inserting Captivate demos into my project. Today, while trying to determine why my output is over 1 GB in size, I looked in the !SSL!\Multiscreen_HTML5\desktop folder.  I see many, many copies of folders related to these videos. There's a set with one timestamp containing "Video Topic 1", "Video Topic 2", etc.; there are many similar sets with different timestamps. I should be able to delete all of these, right? Wont' anything that's still needed will be recreated when I Generate a new output?Also, does anyone know why all these duplicates appear?Thanks.-- Shawn

Very odd.I am working on converting Frame docs to help projects for our translated languages.  Started with German, worked as expected.  Moved on to the Australian version.  And the topic that should be "Using the Application" instead comes up as "Anwendungsgrundlagen" - the German version of the topic, and somehow the German version is in this project rather than AU.  I have checked and all is fine with the AU version of the book, it bring up the AU content.  I cannot tell where RoboHelp is getting the German information from, that is another project and this one should not know anything about it.It does look like the Framemaker Console is throwing out an error for "FV_FilterFailed" when trying to convert the file, but I can't find anything that tells me what that error really means.Anyone else ever have a similar issue?

I am trying to locate webhelp settings in roboehelp 9

How can I create a link from a CHM file to a webhelp file?The CHM output (accreditation.chm) is stored in a parent directory, and the webhelp output (index.htm) is stored in a child directory.

Some of you may recall me posting a few weeks ago that I inherited a mess that consists of CHM files instead of individual topics for csh.  Each link for CSH calls a full CHM file.  Now I am trying to pull them all into one project and set them up properly for use in our NEW product.So, I poked around the forums and saw in one place that there was an IMPORT PROJECT option - but that doesn't seem to exist in RH10.  The Merge Projects option doesn't seem to be what I need either at this point. I am simply trying to do a test to see what is involved with pulling in old htm topics to my new project with its own set of topics.  I saw on one of the forums that I could import a topic, but everything else would have to be manually moved over (like images, and other topic related files).  So, instead of importing the topic, I simply went to the folder of the old chm project and copied anything and everything that had the project name (in this case "Scheduler") in the fi

I am using RH 11 and generating to WebHelp.  My developers want the Release Notes to be one HTML file with the graphics embedded and not linked.  They are okay with having a cascading style sheet. How do I get my Release Notes set up so that the graphics are embedded and not linked, such that there is one HTML file and a cascading style sheet?Thanks!

Hello,I have a parent project, and within it we include several projects merged, but when I do the generation in HTML5 Responsive layout, merged projects do not appear in the TOC.I've tried all the ways in generation settings Responsive HTML5 layout but nothing works.This problem is causing severe complications, because I work out helps and customized knowledge bases, and for each one I need to include these projects merged so there is no rework, but for each environment I would have to create a whole structure that already exists.Does anyone know a way out of this problem?Thank you in advance.

I wonder if anyone can point me in the right direction to change the default place holder text (-Search-) that's shown in the search field in Responsive Layouts?I need to translate this text to German. I found the 'localisation' section in the code at the end of the 'search' layout page and made the change there, but this hasn't had any effect.I'm thinking that perhaps I need to 'switch on' localisation somewhere?Thanks!Claire

Hi all,Apologies if this is in the wrong area, it could also be related to RoboSource Control.I have a problem with my entire system. I am getting regularly kicked out of programs when I try to add an attachment or save something. It occurs when a standard Windows 'Save As' or 'Open file' dialog box is opened to browse to a file path, and this regularly leads to being kicked out of the whole program. This happens in Chrome, all the microsoft office programs, outlook, adobe acrobat reader - everything in fact where I use one of these standard Windows file browsing dialog boxes. The kicking out is pretty indiscriminate - it doesn't happen every time. Sometimes it will take me 5 or 6 attemps to save something or add an attachment, having to reload the program each time. Sometimes, but rarely, it will work first time.The only program it doesn't happen in is Roboscreen Capture and Robohelp, which is odd in itself. Both the two other technical writers in my department have both exactly the s

I need to import .SVGs into my RoboHelp 11 HTML5 project, but that file type doesn't seem to be supported. I tried pasting the appropriate HTML code into a topic, but the SVG graphic doesn't show. Am I missing something, or is there a work-around?

When I apply a style to text that I've copied and pasted from Word into a Robohelp topic, the style's formatting is not being applied. The dropdowns for the font style and size associated with the selected style remain blank, and the text's formatting does not change. So for example, I am selecting text in the topic that is arial 10 and apply a bodytext style that is defined to have Calibri 11, but it doesn't work.This has started happening recently and has practically made the application unusable. Any ideas for why this is happening and how I can fix it? On an unrelated note, we did have an issue with corruption, where I was getting a root.fpj error, so I upgraded from RH 9 to RH 11, created a whole new project, and imported the TOC and topics from the corrupted project. I haven't gotten the root.fpj error again since doing that (a week ago) but the style issue is still occurring after the upgrade and new project creation.

Hello, all,I have a topic in an RH 10 project that includes hyperlinks to two Autodesk Revit (.rvt) files. Users need to download these files as part of the procedure described in the topic. When I test the links locally, they work without a problem. However, after I publish (multiscreen HTML5) to our server, the links throw a "404 - page not found" error when clicked. I've verified that the files are included in the project as baggage files. I've found that I can zip the files up and create links to the zip files instead as a workaround, but it means more steps for the user (which, of course, I'm trying to avoid).Does anyone know of any solutions to this problem? Are there simply certain file types that Robohelp doesn't support as linked files from a topic?Thanks in advance for your help!

We generate WebHelp and CHMs as part of our ClearCase build process. Our Configuration Management Engineer is trying to develop a command line script to call the WebHelp2CHM Converter. He says he can open WebHelp but at that point the script hangs. Does anyone have experience running the WebHelp2CHM converter script from a command line? Thanks.

Hello all,I noticed a problem in the FrameMaker to Robohelp conversion output. I am using TCS, Framemaker project linked to Robohelp. Outputs are EPUB and Webhelp. My issue exists in both EPUB and Webhelp output.Some of my source images are in EPS and in AI format, as these formats print nicely in PDF. Some of the illustrations include dashed lines. When I convert the projects, in the Robohelp output, the dashed lines are replaced by solid lines. I contacted support and their response is: Ai, SVG and EPS file format is not supported with RobohelpThis puts a damper on the concept of "single-sourcing" since I'm finding I have to make more and more manual tweaks to my source...Has anyone run into this? Did you find a solution? I'm not an expert in Illustrations, so kind of stuck here.I can convert these images to JPG or PNG, but such text based images don't look good in PDF in these formats. (the text is not sharp)Any ideas? Since I own TCS 4, would I be able to contact support for AI and

Hi,It is easy to remove the index from the WebHelp output.We also want to remove it from the XML output.How do I do that?Thanks,Rakefet

Anyone tested FM12 to RH9?I faintly recall reading about that somewhere on an Adobe site / forum, but I don't recall where.

Hi, I've been testing the output of the Responsive HTML5 Layout in RH11 and have been running into some display problems for which I'd like some Help before we make a purchasing decision!In our current version, RH9, the WebHelp output displays as shown: The Desktop Screen Profile is set with its defaults of Width: Minimum 1296 and Maximum 99999.In RH11, the opening page Responsive HTML5 layout output displays as follows:After clicking the TOC icon of the output, the Table of Contents topics display seemingly as expected (except it may be double spaced, but the content DOES flow across the page):After clicking a topic to open it, the text does NOT flow across the page. Instead, it looks like this:After opening a topic of the Table of Contents, that text also displays in a narrow band rather than flowing across the page.Then I notice in the left bottom bar an Error on the page. What do I need to do to ensure the text flows across the width of the page, the graphics aren't stretched, and

RoboHelp HTML 11, Captivate 7I imported several Captivate videos (published as HTML5) into my project.  When I play the videos, two things happen:1. I get the error "Adobe Captivate: This browser does not support some of the content in the file you are trying to view. Use one of the following browsers: Internet Explorer 9 or later..."   I am in fact using Internet Explorer 11.2. The videos have no Play, Back, and Rewind buttons.The original videos don't give me these problems, only the imported ones after they are published in RH.In my original post, Captiv8r suggested I copy all the video files into Baggage. I'm not really familiar with Baggage; would I have to link or insert these files separately to the topics? Or would they be used automatically?Thanks.

Hi,I am currently using the trial version of RoboHelp as we are evaluating using it and moving away form Author-It. I have imported some test pages and managed to get the formatting and TOC the way I want them and now I am looking at help for our mobile apps. Is there an easy way of outputting in a format compatible with a cell phone? I have found File > Generate > Native Mobile App. Each of the options displayed under this seems to involve me having to download 2-3 different software packages. Is there an easier way to do this? Thanks in advance, Louise

Now that there are header and footer options for directly publishing to PDF, I was hoping the other feature on my wish list was implemented, namely, "repeat header row" for tables that break across to a new page. Is there a way to do this now without having to first publish to word docx and use word doc template?

RoboHelp HTML 11, Captivate 7, Internet Explorer 11, Adobe Flash Player 15.0.0We have a number of videos, each published as a separate Captivate project in HTML5 format. We then imported them (specifically their "index.html" files) into RoboHelp. When I output the files as Responsive HTML, the videos appear correctly except there is no Play/Stop/Info bar below it.When we View the topics, or if we output them as WebHelp, the videos simply don't appear.  The Play/Stop/Info bar does appear below where the video should be. In fact, the progress bar shows that the video is running.  However, clicking the Info button shows that we're using Captivate 4, when we're actually using version 7.Can either of these issues be fixed? Thanks.-- Shawn