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RoboHelp

The official community for RoboHelp.

10000+ Posts
Naira YaqoobParticipating Frequently
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Anonymous
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Anonymous
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xsenomorfaParticipant
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chelluvsGod
chelluvsGodInspiring
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Grinch42Participant
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Issues with Robo Help adding extra code

I am currently using RoboHelp 10 version 10.0.1.292I am trying to write the code and then input into Robo help for future editing. I am new to HTML and RoboHelp as well.The issue is when I add the code like so below it comes out with an added  <p> </p> in robohelp code and causes the Iframe to not work for one of the drop down menus. Is it possible to disable this feature adding this in or a way to get the Iframe to still work? In screen shot is what the problem is the info highlighted after the Account portion.My Code Below<body>    <header>        <span id="pagetitle">Account</span>        <div id="container-pageselect">            <iframe src="Menu/MainMenu.html"></iframe>        </div>    </header>   &

3682
Peter Grainge
Community Expert
Anonymous
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HelloWorld12Participant
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Robohelp server sign in not working

Hi,I have downloaded and install Robohelp server 9, configured it with tomcat 7 as mentioned in this video tutorial http://blogs.adobe.com/techcomm/files/2012/11/Install-Configure-Publish-on-RoboHelpServer9.mp4But while try to sign in RoboHelp Server Web Administration I am getting the following error.I ll be really thankful if someone can help me to fix it. I am using default MS Access.2014-08-22 18:53:53.101 [WARN] localhost-startStop-1 adobe.robohelp.server.DatabaseManager - java.sql.SQLException: [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified  at sun.jdbc.odbc.JdbcOdbc.createSQLException(JdbcOdbc.java:6956)  at sun.jdbc.odbc.JdbcOdbc.standardError(JdbcOdbc.java:7113)  at sun.jdbc.odbc.JdbcOdbc.SQLDriverConnect(JdbcOdbc.java:3072)  at sun.jdbc.odbc.JdbcOdbcConnection.initialize(JdbcOdbcConnection.java:323)  at sun.jdbc.odbc.JdbcOdbcDriver.connect(JdbcOdbcDriver.java:174)  at java.sql.DriverManager.getConnecti

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chelluvsGod
chelluvsGodInspiring
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RoboHelp 9-New Folder/Topics are not overwriting the old ones.

Hi.I am updating a user guide that I did not create. My procedure once I have completed my updates is to go under My RoboHelp Projects in Windows Explorer, find the project name then open it's folder. I zip the !SSL! folder and post it to a common site for developers to grab the files.I am having an issue with not being able to zip the folder due to a long path name. I have completely deleted the old Folders and Topics and reentered them all, using shorter path names.When I try to zip the !SSL! folder after my changes, it still displays an error stating it cannot zip the folder due to the path name being too long.However...the path name displayed in the error message is with the previously deleted folders/topics.When I go into Windows Explorer and look at the folders which are shown, I still see old information, which I deleted within RoboHelp.Am I able to delete old items when in Windows Explorer? I thought it all had to be done within RoboHelp. I do not want to risk corrupting my use

2751
Captiv8r
Anonymous
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friedlandersKnown Participant
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Parentheses don't keep together with the jpeg within

Working in RoboHelp 8, I have a number of pictures of buttons within paragraphs. In this case, I have this combination in a custom-sized pop-up. I am having a hard time keeping the close or open parentheses on the same line as the picture.This is a picture of the text as written.This is a picture of the text as it is viewed (eyeglasses).This is the html:At the bottom of the Tree view are <span style="font-weight: bold;">Expand All</span> (<img src="Expand all button.jpg" alt="" style="border: none;" width="70"    height="21" border="0" />) and <span style="font-weight: bold;">Collapse All</span> (<img src="Collapse All button.jpg" alt="" style="border: none;"       width="75" height="21" border="0" />) buttons.I've been fiddling with the custom size to make it stay together - but am wondering if there is anything I can do when writing to make sure the parentheses stays with the picture within.Thanks so much.

7021
Willam van Weelden
Gene_FeldmanKnown Participant
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AIR-ChayahInspiring
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Ashley_BryantParticipating Frequently
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cmakarewicz
cmakarewiczParticipant
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mkofler99
mkofler99Participant
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Extremely slow performance on projects under version control using RoboHelp 11, PushOk, Tortoise SVN repository

We are also experiencing extremely slow performance for RoboHelp projects under version control. We are using RoboHelp 11, PushOk and a Tortoise SVN repository on a Linux server. We are using a Linux server on our IT guys advice because we found SVN version control under Windows was unstable.When placing a Robohelp project under version control, and yes the project is on my local machine, it can take up to two hours to complete. We are using the RoboHelp sample projects to test.We have tried to put the project under version control from Robohelp, and also tried first putting the project under version control from Tortoise SVN, and then trying to open the project from version control in Robohelp. In both cases, the project takes a ridiculous amount of time to open. The Robohelp status bar displays Querying Version Control Status for about an hour before it starts to download from the repository, which then takes more than an hour to complete. In many cases Robohelp becomes unresponsive

10821
Willam van Weelden
Sreekanth_SLegend
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brianc1Participating Frequently
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GlobysUserParticipant
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Generating either Multiscreen or Responsive HTML5 from command line (RHCL)

Has anyone had any luck getting either of the HTML5 default layouts to generate using RHCL.exe with RoboHTML 11?  We try to keep the source files checked in, then generate the output at build time.  To test, I generated a project based off the "Knowledge Base" template, then updated the the associated screen layouts with the screen profiles.  For Responsive HTML5, that was "Theme1_Standard", and for Multiscreen HTML5, that was "Desktop_Knowledge".  Both of these layouts generate fine through the RoboHTML UI, but when generated from the command line, they fail.  With Responsive HTML5, RHCL does not acknowledge that the layout exists.  For Multiscreen HTML5, RHCL crashes (null reference exception) when processing the project's index.  (Keep in mind that I haven't modified the index from the template at this point).I'd be happy with either of these two layouts working with RHCL, as we're still fairly early in the process of creating the online help.&nbsp

8153
EuroMatt
EuroMattKnown Participant
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RoboHelp project management strategy

MorningI have some general questions, for which I doubt there are any "correct" answers, but I'm sure people will have useful to say all the same. First, some background information.I have used RoboHelp before (version 😎 to manage a handful of small, disparate projects, but I have not used the software for a couple of years (which is probably the last time I used these forums, but under a different ID).In my current role I manage around 400 hundred Word documents, from which I generate user guides as PDFs, spread across three or four software releases. There is not a lot of cross over between these guides, but there are a number of core pieces of functionality, which sometimes bleed into the other areas. I also manage some very basic online help pages, most of which are duplicates of what is in the Word docs. As it stands I have no single-sourcing and often changes in one version of a guide also need to be made to the other versions and the online help.I am looking to streamlin

13312
EuroMatt
AIR-ChayahInspiring
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Is there a "dummies" guide to setting up content categories?

Using: RoboHelp 11 on a Windows 7 system.I've looked through the Help and I've looked at the sample project EmployeeCare2 (which  has only one content category, US (default), and so doesn't show the benefit of having multiple categories). I still don't understand the best approach for setting this up. For example, do you need to create a unique TOC for each content category and then include only the relevant topics in that TOC?We have several types of users for our Touchstone applicationUnderwritersReinsurance agentsInsurance agentsBusiness unit administratorsSystem administratorsWould I have to create a TOC for each type of user, including in it only those topics of interest to each user?Would I then create browse sequences applicable to each user's typical workflow?Has anyone seen any good documentation about this feature?Note: In our current Help system, which uses WebHelp Pro, I had to, for various licensing reasons, create a TOC for each type of product analysis (e.g. Loss, H

5051
AIR-ChayahInspiring
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Stellas-xrB0BjKnown Participant
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Need Help! Cannot get SourceControl3.1 to work correctly.

We are using RH8.  We have a project that needs updating to be current with newest software release.  There is a project manager in the home office and a technical writer working remotely in another state.  Our IT staff followed all the steps listed on setting up the SourceControl and this is what is occurring:I've tried it both as file system and as full embedded database solution. For files based solution I did create a history path. This is what I was working on Friday.  I had to set up another test machine here with RoboHelp in order to test it.  Same problem.  I can check out from either machine and checkin in. However the changes never get propagated to the other instance, even if you do a Get All.  Not sure if this is related, but the open project from Source Control does not work from within Robo Help 8 either. When I try to open a project that way, it just sits there on the open file dialog box.  From what the tutorial showed, it should

3010
Anonymous
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dswriterParticipant
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Em-based CSS looks horrible in RoboHelp editor

I'm creating a help document to be used on desktop and mobile devices in Responsive HTML-5 format and I reworked my CSS to use em variables for sizing and spacing. I have two questions:Why does this look horribly distorted in the WYSIWYG editor? It looks nothing like the basic preview window or the browser previews. Headings are massive, spacing is either non-existent or exaggerated, and it basically gives me no notion of what it will look like when published.Is there even a reason to use em in RoboHelp? I checked some of my previously-published help (meant for Desktop only, but published in Responsive HTML-5) on an iPad and a Galaxy, and it looked fine in both cases. The only issue was a table set to a specific width jutting out of the screen, but the content in it was still visible. Maybe RoboHelp handles the resizing such that using em or % has no advantage over px?Thanks for any input.

2431
Peter Grainge
Community Expert
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