RoboHelp

I'm using RoboHelp version 9.02.271 (just upgraded from 9.01 since that wasn't working.) After I compile my WebHelp project, the TOC pane appears completely blank and I can't search for any topic. It doesn't work when I use the defaults for compiling and it doesn't work when I use my own TOC, master page, index, and CSS file. Any assistance you can give is appreciated. Thanks, Sally C.View Source in TOC:<html><!-- saved from url=(0014)about:internet --><head><title>Search Frame</TITLE><meta name="generator" content="Adobe RoboHelp 9" /><meta name="description" content="WebHelp 5.50" /></head><script language="javascript" src="whver.js"></script><script language="javascript1.2" src="whproxy.js"></script><script language="javascript1.2" src="whmsg.js"></script><script LANGUAGE="javascript1.2"><!--var gbIndexLayerInit = false;var strWrite="";if (window.gbWhVer&&window.gbWhProxy&&wi

Hello,I'm currently working in Robohelp 10 and using a modified version of the desktop layout. We don't need the Glossary tab in the sidebar, so I'd like to replace it with a Videos tab instead. I was able to add a new tab to the sidebar without a problem, but I'm having difficulty figuring out where to go from here. Ideally, when users click on Videos, I'd like it to launch one of our topics that already lists all our current videos and includes links to them. Is it possible to do this? Or is my only option to manually add the video links to that tab's section in the Topic.slp HTML? I'd like to avoid this if possible, since it would mean maintaining the videos list in multiple locations within the help project.Thanks in advance,Alison

My 30-day trial of RH11 is about to expire, so I need to decide what to do.I am our company's only help author, but I use RH11 on my computer at the office, on a computer at home, and on my laptop when travelling.I looked for, but couldn't find, information on how the RH11 EULA addresses what must be such a common use case.Any suggestions?TIA...

I own a Perpetual license for RoboHelp 6 which has been doing just what I need for sometime now. The system it was installed on is no longer available and I need to reinstall to a new system. Unfortunately the old license server is no longer available to activate the license. I have been unable to get phone support for this issue so far and the chat person online could only tell me to upgrade (1000.00) to the latest version or try the forums. I only need this product for it's most basic functions, but I do need it for those functions. If you are going to take the license server off line then you need to offer perpetual license holders a way to get their software up and running. Seems to me that the license agreement works both ways? Regards,Chris

RH10 did not generate TOC or index after I updated a project by reorganizing and deleting several topics. I used the broken links editor to create new links but this did not solve the problem.

When viewing output in IE the magnifier icon in the search field moves – it is shown underneath the search field

We use RH10 (version 10.0.1.292) to generate WebHelp. Our current project has 3706 HTML topics and 13,119 index terms (MS-HKWD entries embedded in the HTML). Recently, our users have encountered problems with their WebHelp index not loading properly: when the project is first opened, sometimes the index pane is empty. This is usually corrected by reloading the project, but it is frustrating for users and seems to be happening with greater frequency. The problem does not appear to be permanent and happens intermittently. The majority of those reporting problems are running Windows 7 (service pack 1) and IE (versions 8, 9 or 10), although users have also reported problems using Mac OS and Firefox. (We have inserted the “meta tag fix” to emulate IE8.) We wondered whether the problem could be something to do with the size of the index. Is there a maximum number of index keywords that can be contained in a RoboHTML10 project? Or a recommendation, if the maximum has not been defined? I have

I have generated and published the files for multiscreen html5. The default screen layout is Desktop_layout. When I access index.htm directly from the published location, every function and all details work beautifully. However, once I host the published files in IIS, and type the URL in Google Chrome, the screen layout is all messed up. TOC, Index, Glossary and the Search function does not work. Please help/suggest/guide.

Version:  FM11/RH10Our FrameMaker manuals have note, tip, and caution paragraph tags utilizing the method here: Adobe FrameMaker: Adding an Image in Front of a Paragraph | ROCKY MOUNTAIN TRAINING blogHowever, the images in the graphic frames do not import into our WebHelp projects, and we have been forced to insert them manually for every note, tip, and caution paragraph....very time consuming.I have read elsewhere that only images in anchored frames import.  I am wondering if another author has had the same issue and found a way to resolve it.  Is there a way we can get these images to import?  Thanks. 

I am trying to export my robohelp file to PDF. However, when I go in to generate the PDF version, some of the links do not look the same way as they do in robohelp or in a HTML version. They all work, but some of them have longer lines underneath the hyperlink.I have double checked under the HTML version  and in the hyperlink properties that there are no extra spaces in the hyperlinks and they still appear this way in the PDF version. Any ideas how to fix this formatting issue? Thanks.

I created a new folder under another folder.  The new folder is not visible inside my project but shows in Windows Explorer.  Also, if I try to add another folder of that same name, it denies the action since the folder (although invisible) already exists.  My co-worker can access the same file (on a share drive) and see the new folder just fine.  This error occurs whether I was the one creating the new folder or she is the one creating the new folder.  I am new to RoboHelp and she has used it for years.  I suspect something is not yet set up right on my side.  Ideas? (I thought I posted this yesterday but I can't find it anywhere)

Hello, all.Easy question with hopefully an easy answer.Is there a way to make the drop-down text appear above the linked text instead of below? In other words, can I turn it into drop-up text?Thanks.-Ryan

So I am trying to move towards generating HTML5 output instead of Webhelp Pro, understanding that I will lose the capabilities offered by RoboHelp Server.However, it is critical for me to have the ability to call topics using a TopicID, because the software calling the help system, which currently calls the html pages directly, will be switching to HelpID calls in the next version (for technical reasons aimed at simplifying everyone's life).The problem is, these calls are made directly with URLs - meaning, there is almost no possibility that the software code will include the RoboHelp API mentionned in the documentation.I found a way, through some Googling, to do this. The URL format is: http://yourdomain/path-to-output/index.htm?rhcsh=1&rhnewwnd=0&rhmapno=4321 where 4321 is the TopicID (or MapID, I always get confused between those) that is properly defined and mapped to a topic. However, there's something really strange going on when I use this method to call a page: the navi

Please check me on this:I think the idea of the Screen Layout Gallery is to provide fitting responsive layout.Given that the Gallery has just a couple of entries (hardly a gallery), you are pretty much left to your own devices if you want to do much more than change the color, font face, and background of the responsive html output. This means hacking into the html and css to make anything other than cosmetic changes. (I wasn't thinking I would need to do this in order to make RoboHelp work.)I'm thinking some better documentation about how the Screen Layout - Responsive Output system works would be useful.

The Standard screen layout template has a logo in the upper right corner.I know how to change logo.png, but how do I remove the logo from the header entirely? Thank you!

Hi, Multiscreen HTML 5  output  in Chrome – when scrolling down very long topics in the content pane the navigation area 'moves up' , i.e cant see search field or TOC.thanksAnat 

This is a "why" question -- Hoping William van Weelden is watching since he has lots of related topics online ---For quite some time, our developers have used this construct, where helpID is actually the string we plug into the Context Sensitive map GUI...not the Map ID number, the actual string. This has always worked well.      "/help/A/a_rhc.htm#" + helpID;I did something unusual recently (at least I think so) with a result that I can't explain.  I created a separate webhelp project, and  hid the output in a subdirectory of primary, so it looks like this:/help/index.htm <primary content, with A/B generated as part of standard webhelp>  help/A/a.htm            a_rhc.htm            a_csh.htmhelp/B/b.htm            b_rhc.htm         

Hi,I am totally struggling to understand the workflow for applying bulleted lists in RH10 (for html).If I have a paragraph style=Normal, font=Tahoma-10pt, why on earth does selecting that paragraph and clicking the bulleted list button in the Formatting toolbar add a bullet but also set style to None?I have clearly missed something here.But this being the "normal" workflow for applying bullets, if one is required to hack into the css etc to sort this out, this suggests a horribly unfriendly interface to me.Could someone please spell out in simple English how this is supposed to work? Incidentally I have just spent a considerable amount of time sifting through both the RH10 user guide and forum topics, and I still don't get it.Therefore my apologies if I'm being stupid.

Hi,I've tried for about an hour to find a list of supported browsers based on RH version & Webhelp.  I'm looking for differences between RH9, RH10 and RH11..what versions of IE, Chrome, Firefox, etc.Can someone point me to the list? Surely, there has to be one....I would like to have something official in my hands so it can be shared...thank you!

I have created a robohelp file with all of the information that I need. Now, I am beginning the process of exporting the file to HTML so that it can sit in a report center and be referenced from there. I would like to be able to create links from each bookmark page to place in various locations on the report center. When I click on the bookmark I want and create a shortcut, the link I am given takes me to the appropriate bookmark but it does not display the table of contents on the side. Is there a way to make that link produce both the bookmark I want to be pulled up and the table of contents with it? I do not want to use the feature where you have to click "show" in order to make the table of contents appear. Thanks.

In my current Help project, I have one set of topics that are specific to use of our product in one country.  I would like to change the TOC icon for the specific book without changing all of the "purple book" icons.Thanks.

Hello,I am working on RoboHelp11 and using RoboSource Control 3.1.  I am facing an issue while making an attempt to manually add new topics to the TOC (drag and drop), the error alert ' 'xxxxxx.hhc cannot be multiply Checked out' and further the alert 'The files in the list below could not be checked out from Version Control. Exclusive access to these files is required to execute the selected action.' appears.  Note that the said project file is checked out only by me and no else in the team has checked it out from source control..Can someone provide guidance on how to resolve this issue.

I'm contracting for a wonderful company that uses RH for generating online help files. My co-writer is using RH9. When I started, I got the latest Adobe TCS, so I've got RH11. We just discovered that there are compatibility issues: you can't do a "Save As Previous Version" and RH9 barfs on RH11 control files. The gents on chat support were very helpful, but they said there's no information on compatibility like this; nobody's tested it, they said. Darn. I've determined that I can check in HTML topic files into the RH9 version of the product and they'll compile okay (they're just HTML topics and we're not doing anything fancy). Has anyone tried this with other RH files, such as keywords? I'd like to get information on what changes I need to make--manually with an editor, if necessary--to achieve back-and-forth compatibility when handing off from my RH11 system to my co-writer's RH9.  (Just in case anyone wants to suggest it: No, we're not getting the latest version of TCS for her

Hi all, I'm currently working with RoboHelp 9 (haven't been able to convince the powers that be to invest in an upgrade). I'm inserting a javascript reference to my topic so that I can link directly to drop-down text. It works fine when I insert the script reference into the topic head and test it when I am in HTML view. But when I switch to Design View it gets deleted from my HTML. I find that strange since I haven't even recompiled the project. Has anyone else encountered this problem? Thanks

I have project with about 150 topics.  The projects outputs 6 different sub-projects into different folders, and each sub-project is defined by its own TOC and Layout on the Singe Source Layout pod.  Each custom layout in the pod has its own name: S1 - S-3 and T1 - T3.  Everything works fine and dandy when I use batch generate to compile all 6 version from the Single Source Layout pod.  However, I can't seem to successfully generate any of my custom layouts from the command line:For example, I enter:RHCL "C:\Edvation\Magnolia\Edvation.Magnolia\Edvation Help (Master)\Edvation Help (Master).xpj" -l S1and it then tells me that Layout "S1" does not exist.  Yet, it then lists the existing layouts, and sure enough, S1 is right there.  This happens for all of the layouts with custom names I've created.  I can, however, generate the default layouts, as long as I haven't made any changes to them (e.g. if I try to generate the "Adobe Air" or "eBook" layout from