RoboHelp

Hi. I have an issue whereby when I import an unstructured FM (v12) document into RH (v11) project, autonumbered lists in the FM files don't have correct numbering after the import. The following describes 2 import tests I've done. (In the FM doc, lists start with a paragraph that have ListNumber1 style (<n=1>) and the remaining list items have the ListNumber+ style (<n+>).)Import test 1:I configure the import for ListNumber1 and ListNumber+ paragraphs to Convert autonumber to Multilevel list.I leave the Robohelp Style mapping to the default ([Source]).Perform the import.RESULT: All items in the list in the output are numbered "1.".Import test 2:As in test 1, I configure the import for ListNumber1 and ListNumber+ paragraphs to Convert autonumber to Multilevel list.For the RoboHelp Style mapping, I map ListNumber1 and ListNumber+ to BodyLevel1 (a built-in option).Perform the import.RESULT:None of the paragraphs in the output have any numbering at all.Your help with this issue

I have been able to get by using the old RoboHelp 5 to author/maintain my company's help system. I'm afraid RoboHelp 5 won't install on my new Windows 7 machine. I'm seeking advice re: which version of RoboHelp, installable on Windows 7, will allow me to somewhat seamlessly continue maintaining this help system. Is there a painful conversion process?

I was just issued a new desktop PC (Windows 7 SP1, 64 bit) at work. I have had to reload all of my software including AdobeTCS 3.5.  After installing TCS 3.5, Adobe RoboSource Control 3.1 is a separate folder under the main Adobe folder (Program FIles (x86) > Adobe > Adobe RoboSource Control 3.1).  So it should be "installed."I have also downloaded the RoboSource 64 bit fix and copied it into the Adobe RoboSource Control 3.1 folder (renaming the original version of the file).  Note that RoboSource Control Server is installed on a separate server machine.When I click RSO3Explore.exe to start the app, I first get a message that the Publisher cannot be verified (I select Run), and then I get the message that "RSO3 Explorer Component has stopped Working" and then "RSO3 Middle Tier Server Component has stopped Working".  I am forced to close the program.In Task Manager > Processes, I have 2 instances of  "RSO3MiddleTierService.exe *32" running.In Task Manag

Hi team,I've Windows 7 on my PC and RoboHelp 10. I've a licensed version of RoboHelp 10 on my PC. However, I have some issues with my PC and am formatting my C and re-install a fresh copy of Windows 7.Is there a necessity for me to deactivate the existing license in RoboHelp 10 and activate it again upon installing RoboHelp 10 on Windows 7?Also, will there be any issues if I do not deactivate RoboHelp 10 >> Format my C drive >> Install RoboHelp 10.Santosh.

Hi all, has anybody perchance written a script that inserts all topics into a single browse sequence? This would be similar to the 'auto-create from TOC'-function but using a single long sequence instead of separate ones for each chapter.Most of our users think that the concept of browse sequences is confusing in Webhelp. They just want simple 'forward' and 'backward' buttons that jump through the TOC.Robert

Hi all and hope everyone is well,I have a large user guide and help project with FrameMaker as the single source. The project is translated into 8 languages, To ensure consistent file names across all 8 languages in RH, I set the RH Topic Name setting to use my Filename marker in FrameMaker to name the HTM files. (Project Settings>Edit conversion settings for FrameMaker documents>Other Settings>Topic Name Settings>Topic Name Marker>FilenameThe problem is that this file name is also being used in the <title> tag within the HTML RH creates. The result is that when I run a search, the file name appears rather than the actual topic title. Oddly enough, I have a  handful of topic that are using the topic title in the <title> tag rather than the Filename. I cannot figure out why,  but because it does happen, I know that it can be done. See in my screen below, most of the topics use the same Title as the filename. However, two of the files use the topic ti

I have a Help project created in RoboHelp for Word 8.  I recently upgraded from Word 2007 to Word 2010 and discovered that RH8 for Word won't work with Word 2010.  So I purchased RoboHelp 10 and have installed RoboHelp for Word from it.  Alas, RH for Word STILL won't work with Word 2010.  When I try to open my project, I get this message:Before I bought RH10, I live-chatted with an Adobe sales person who assured me it was compatible with Word 2010.BTW, I tried to roll back to Word 2007, but I was getting weird behavior running Word, so I have reinstalled Word 2010 and want to stay there.Any ideas?

In HTML view (RoboHelp 9) extra spaces are appearing between words in the code.  This does not affect the regular text, only the code.  Any suggestions to get rid of the extra spaces?

This started after I deleted my output files to fix a search error (the ol' failed to initialize database error). I created my outputs again, and now I can't get the hyperlinks in the master page to appear in the published version. This appears in the working version on my hard drive, and the uploaded version (where I discovered the issue) on SharePoint. Any input would be appreciated. Thanks.

In RoboHelp 10 I created a second Index that I want to use called "Index - Windows".The original Index named "AppHelp (Default) - Index" includes hundreds of topics that are absolute garbage as a result of creating it with the Index Wizard! But I cannot delete this because the Delete choice is grayed out. What do I do to get rid of this (or empty it of all content without deleting one thing at a time?)Also, why is the Index list not in alphabetical order? How can I force the topics into alphabetical order?

Is it possible to create more of a flowchart look/design in RoboHelp including 1-2 levels of information, rather than a help system?

Hello all,Sorry for double-posting, I think I posted in the wrong forum so am reposting here:I have generated a merged webhelp project as per the instructions at:http://www.wvanweelden.eu/blog/2013/02/28/adobe-robohelp-creating-merg ed-webhelpThe output help file is quite large. I can run it without issues on my PC. However, when I copy it to a server, it does load, the TOC pane appears empty until I click around a few times in the help. Is there any way to fix this?Thanks!

I want to upgrade my RH 9 to RH 11 but before doing that want to know if the move involves any changes in the project file or for the developers in terms of coding, help linking or map IDs.

I have done searches for this user guide and cannot find it. The dialog indicates there is a hyperlink to download but there is none.Can someone please send me a link to it? I,

We imported a RH8 project into RH9 on another computer. For the most part, it went smoothly; however, for some images and hyperlinks, we get the message: The image file "___.jpg" used in "______.htm" is outside of the current project and will not be shown in Project Manager.Additionally, there are approximately 20 broken links displayed in the Broken Links tab.Your suggestions would be appreciated as we have multple huge projects we need to upgrade. Thanks

Robo Source Control 3.1 : History and change reports are allways empty. I only see titles on the file report.htm (using IE9 or Google Chrome).

Hi all,I have benn previously using the Open Toolkit to generate Javahelp from DITA content. This worked fine but process changes force me to try out Robohelp.The main problem is that Robohelp creates awfully structured HTML output and relies on CSS to streighten the formatting. Particularly with lists this does not work in Javahelp. For example, if you have a list in 2nd order (within another lists) then Robohelp creates two flat lists and simply increases the margins of what is intended to be the list bullets in 2nd order.It seems that any margin-left attributes do not work in Javahelp. Does anybody have experiences with getting the Robohelp output to work in the Javahelp viewer?Robert

I am just wondering because I've been told it's a Word 7 issue and I have not seen anything in the forum on this.  I know there are not a lot of us still using RH for Word, but there are enough of us that someone else must have come accross this issue.

Please let me know the pricing models of RoboHelp. I am interested in buying a couple of licenses, and hence need to know the available models and the cost details.Thanks

I need to know whether RoboHelp 10 can deal with old win help projects (,hpj) and their output files (.hlp) because i have so many help files in this format and i need to upgrade robohelp version from RoboHelp 6 to RoboHelp 11 and i want to make sure it will open (.hpj) files and convert (.hlp) files to (chm) or webhelp .. one more inquiry; how many users are allowed to use RoboHelp 11 License at a time? My current version (6) allows 3 users, so i need to know about RoboHelp 11, but unfortunately their helpdesk did not answer me nor could i talk to the sales team on phone. Thanks

My question is:How many users are allowed to use a RoboHelp License at a time? If i upgrade fro RoboHelp 6 to RoboHelp 11, how many users can use this software in my office?

I am using RoboHelp HTML Version 11 with Windows 7 Enterprise/Service Pack 1. My problem is with generating HTML help files. It appears to generate and I get the message that it ran successfully. It even generates the CHM file, but when I click on a topic, nothing happens. The topics don’t open at all. The TOC books do, but not topics. I do get a compiling warning  “The size of the stop file has to be limited in 512 bytes.” I have no clue what the stop file is. Did a quick search but didn’t find anything useful other than another user a few years ago who had the same issue and same warning. Unfortunately, I did not see resolution posted. Any help would be greatly appreciated! Thank you.

Our IT department recently did a company-wide system upgrade to Windows 7 and ever since then I am receiving the following message when I try to access my project:  This project is from a newer version of the program.  This project is no longer compatible with this version.  Please make sure you have the newest version installed.   What exactly is the message stating?  I have been unable to access my RH project since 3/3/14 since our IT department has been unable to assist me with this error.  They just keep stating to locate where you are saving your files.  I have and am receiving this message.  Thanks in advance for any input.

Hello all,I have generated a merged webhelp project as per the instructions at:http://www.wvanweelden.eu/blog/2013/02/28/adobe-robohelp-creating-merged-webhelpThe output help file is quite large. I can run it without issues on my PC. However, when I copy it to a server, it does load, the TOC pane appears empty until I click around a few times in the help. Is there any way to fix this?Thanks!

Hi Guys I am in desperate need for someone to please explain to me how I can save my artwork in a html/htm format?I am working on Mac,  I have illustrator CS4 in which I have done my design.  The only thing now is to save that design in the html or htm format.Please if someone can ecplain or help?Thanks