RoboHelp

I know, why are we using RH Word...Non-issue as I can't change at this time.  Here is my problem.  I can not browse from RH to a HTM document.  It's not that I can't put a link in the project, I can but I have to do it manually.  I can link if I do the entire path manually, like find an old link and manipilate it.  I think either I'm missing a file in either RH or Word...or some security setting is preventing me from browsing to the final location.  I am fine until I get there and then once I click for the link to attach Word shuts down and stops working.  I absolutely have no issues with this on XP and 2003.  Everything else works fine with 2007 Word and Windows 7..just the browsing issue.  The funny thing is that at one point my partner states the browse was working at one time..then they upgraded her Word to 2010...which did not play nice with RH and then they uninstalled 2010 and reinstalled 2007....but the browse won't work now.Like I s

Hi,I am using Robohelp 10, and I'm generating chm and pdf format. Is it possible to change the typeface and font size in the TOC, Index, and Glossary for pdf?Thanks in advance.

I'm testing the new skins in the gallery (Responsive HTML5-output) in RH11. Everything looks fine, exempt the browse buttons, they don't appear!Maybe i've forgotten to check something?Paul

I have the project in which 2 different words are used to reffer to one objects (this word/term depends on the customer). All other information related to functionality, steps, etc. are common. So: In the help content (body of the files), I created 2 conditional build tags (CBT) for these terms. In TOC, if topic title contains the term, I created 2 different topics reffered to the single topic file, but the title of the topic shows correct term (depends on CBT).File names of this topics contain only term1.The problem occurs when I generate CHM for CBT2 and search for the term1 (marked with CBT1) using the Search tab. All occurrencies where term1 presence in the file name, appear in the found results. How can I resolve the issue? These topics must be found by search (that's why "Exclude from search" option is not a decision).

Has anyone else encountered this issue?After updating to AIR 4.0.0.1390, our RH air help installers no longer work. This includes .air help from 2 - 3 years ago, which have installed fine all these years, all the way up to a recent .air file we created for an upcoming release. This problem occurs on both Mac and Win, with the US version of AIR and the Chinese version of AIR, and it's a critical problem for us. Now when you double-click the .air file to install the help, you get this message:"Sorry, an error has occurred. The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author."Well, the application author is us. But this isn't a problem that we can fix, because it happened with the AIR 4.0 update.Version 3.8 of AIR works fine. Version 3.9 broke our context-sensitive help on the Mac (bug 3648177, filed in Oct, not that it did us any good). Now version 4.0 has broken our air help completely. We are trans

HiI am using RoboHelp 10 and FrameMaker 11 as part of TCS 4.0.In our current version of ISF file, we have mapped FM tags to their RH counterparts individually as the RH style names are different than that of FM tags. Some of the FM tags are also marked as Exclude.This file is up for revision and we now want to use AutoMap Paragraph Styles feature to make our life easier. I am aware that for this to work, the RH style names should be same as that of FM tags. However, can somebody please tell me how to indicate the FM tags that have to be excluded?Thanks in advance.Sreekanth

When using conditional build tags in RoboHelp to exclude topics in a generated CHM file, the images used in these topics are compiled anyway.So, the HTML files are not integrated (using the build tags), the images used in these HTML files are ...In my case:I want to generate a separate CHM file which contains only a very small subset of the full manual (API specifications for third party vendors) .This CHM only contains about 10 HTML files, but still amount to 13MB because all images from the entire manual are compiled into the CHM.How can this be avoided ?Many thanks !John Victor

Is there a way to maintain an Index search display while viewing the assigned topics? For example, if I search for keyword, the Index will display the keyword. If I click the keyword, RH displays all the assigned topics below it. When I click a topic, I lose that index search. I have to search my keyword again. RH10-HTML5

Hi,I feel a bit silly even asking this, but I'm not a coder and don't have the technical knowledge to know for sure that it's a silly question.Background: We are upgrading to Windows 7 from XP in the near future. We will be using RoboHelp 10 and Word 2010 - at least that's the plan ...For our department's major product, since it's big and has been around a long time, we are still stuck using RoboHelp for Word to generate WinHelp. We then use the RHelp for Word source to generate WebHelp, since some modules of the product require WinHelp, some require HTML pages, and much of the source material is needed in both outputs. And yes, I did read someone's post likening this process to drinking coffee while running a sprint - believe me, if I had any choice about this I wouldn't be doing it. If RoboHelp has added the capability to generate WinHelp from RoboHelp HTML, let me know  .Anyway, because of previous weird experiences after upgrades, I am being asked to find out: Has anyone used

Is it possible to install RoboHelp server on a seprate production and development environment using the same license? Or is another separate license required?

When viewing my WebHelp locally, generated with RH10, my favicon displays in FireFox and Chrome, but not in IE.I have tried:Using the default line: <link rel="shortcut icon" href="whstart.ico">Using a different name for the favicon (e.g., "favicon.ico", "myicon.ico").Using caps for "SHORT ICON".Clearing my cache and retesting.Using these alternate lines that specify type and put the image in a different folder location:<link rel="shortcut icon" type="image/x-icon" href="image/myicon.ico" /><link rel="icon" type="image/x-icon" href="image/myicon.ico" />Using the old RH script to provide the http reference to the file location:<script language="javascript"><!--var sIcon="myicon.ico";var sPath=document.location.href;if (sPath.indexOf("http")!= -1)document.write("<link REL=\"SHORTCUT ICON\" href=\""+ sIcon +"\">");//--></script>Verifying that my .ico file is indeed an .ico file, and using alternate .ico files.In all cases, the favicon works correct

The word, Search results per page, are cut off on the Search tab. Is there a way to re-size the search panel to make it a bit longer? I'm using RH 10, IE 11.

HiWe are using Robohelp 9 on Windows 7 and after working on the same project for 2 years now, all of a sudden, the project will not close down without crashing it from the Task Manager, and also we select compile HTML file and it just does nothing.We cannot compile any single source layout. We also cannot create a new single source layout - system just ignores all commands.We tried deleting part of the project - thinking it was maybe too big, but that is not the case. We tried copying the project to another computer thinking maybe the installation is corrupt.We also tried deleting the cpd - no luck.Can anyone put light on this matter - why do these things always happen just before a deadline?Thank youMelanie

Hi,I am using Robohelp 10.Help Content is deployed to Robohelp Server .When tried to browse for a context sensitive help page, Two pages are opened. 1. A Blank page (With a link ) 2. Context sensitive help pageURL used to hit the server is http://robosrv:8080/robohelp/server?prj=BPRWHPro&area=KHU&ctxid=1Please suggest if the URL has to carry any additional Query parameters or any configurations in the Robohelp tool before generating and deploying to Robohelp server.Need help with the following.1. Suppressing the blank page2, Change the width and height of the context sensitive help page.Thanks,Sdesab.

Hi,I have deployed Robohelp appliation to Robohelp Server. I tried to invoke the context sensitive help page from within the custom existing application from Java script.Need help with the following issues:Firstly, when invoiked from within the application, two pages are getting displayed    1. an empty page with an message 'You can find your page here, when clicked on the link 'here'  shows the help page with navigation pane   2. An context sensitive hlp page.Secondly, Context sensitive page loads but the navigation pane is not getting displayed along.When clicked on the Show Help link on the context sensitive help page , it shows the navigation pane with Index,search etc but now context sensitive page is gone and shows the default page.The URL while invoking from the Application http://localhost:8080/robohelp/server?prj=BPRWHPro&area=RBH&ctxid=1Any help is highly appreciated.Thanks,Sdesab.

I'm having problems with RoboHelp 10 creating a pdf file.I have looked at several questions/answers already posted but still have not figured out a solution.I can create a rewiew pdf file, but that is not readable on my virtual system only on my laptop.Help

I am using RoboHelp 11, Internet Explorer 10. I generated a responsive HTML output using the default layout.Problem: the slider buttons for the search options: "Highlight Search Results" and "Show results that include all search words" are missing. (see screenshot below)However, the slider buttons seem to show up when I use the "Government" layout.(There doesn't seem to be responsive html forum, so I posted here.)Thank you.

Hi everyone.I am working on a pretty big help project in Czech. This is not something I started from scratch, I took it over from a colleague who left our company recently, so I don't know much about how it was done. The project is made of 3 components, resulting in 3 CHMs which are then copied in the same folder with another CHM using some sort of algorithm.Once all these files (4 CHMs in total) are copied in a software's Help folder, they are displayed as a single component when you clic the Help button in the software - meaning you see a complete TOC with chapters from all 3 files).The problem is, when I compile the individual CHMs, I get the message "HTML help settings has unsupported characters for the chosen language. Do you want to continue?"If I continue, the file is compiled and when I open it, the TOC looks ok. However, when I copy it with the other files and open it in the software (a CAD type program) some characters are replaced with someting else:I am using Robo Help 10 a

Hello all:I am using RH10 and generating webhelp.There are a few topics that occur in multiple places in the TOC and browse sequence. When I browse through the webhelp, it skips over a topic when it is encountered for the second time.The browse sequence is set up like this:Topic ATopic BTopic CTopic ATopic DWhen I browse sequenctially through the generated webhelp, the topics are displayed like this:Topic ATopic BTopic CTopic DIt occurs in IE, Firefox and Chrome.It seems that a topic can appear only once in a browse sequence. Is there any way to work around this and make the topic appear in two locations in a browse sequence?Best wishes,Juliette

Hello All,My help topics were created using RH8, and am looking into other web base help solution due to the large amount of files that Web Help currently outputs. For example, Adobe Air in RH8 has the following Output Types: Adobe Air Application, Browser based help, Air Application AND Browser based help, and Help Content.  My ultimate goal is simply to have a compact output file (e.g., like a CHM file) so my developer can incorporate into his workflow solution (SharePoint 2010) to automatically deploy my web help to not just the central admin server but also all sub-servers. The initial approach of incorporating the help files (currently using RH WebHelp) into the install package did not address that scenario. Unfortunately, for him, he cannot dynamically include all the files into the solution; they must be included one-by-one, which is pain and will cause issues if new files are added later on. Hence, my inquiry to find another web help platform output to reduce the number of

Can I get a better explanation than what's available in help. I  am deploying these multiscreen  profiles /outouts for apple, android, and desktop on the web. I need them to be fully functional and I am confused on why and when I would check or uncheck these two settings.By the way - I do have popups - both image and text ...

I have RH 10 projects published in WebHelp that have the following behavior in IE10:Click a TOC entry and view the topic as expected.Click other TOC entries and see the corresponding topics.Then click a button on the skin such as Index or Search, then click an entry: the main pane turns white. Even if I just click the Contents button again, none of the entries respond.  This does not happen in Chrome nor in IE10 Compatibilty View, but we don't have the option of using either as a fix.

Using RoboHelp X5 - how can I open a .chm file and save as a Word.doc?

I have completed my project in RoboHelp 10 and it will be uploaded to SharePoint for user access.  The "chm" file extension is a forbidden extension for the server that will host this infomation.  Is there a way to convert the current "chm" file to another approved extension without corrupting the current file extension?

Hi, I am using Tech Communicator Suite 4.I have have a dozen RoboHelp projects with linked FrameMaker books, generating MS HTML Help (.CHMs) as my output.In all of them, I have the import settings set so that any Heading1, Heading2 or Heading3's trigger a new topic in my CHM.Everything is working fine apart from one stubborn project, where I have two headings (one H2 and one H3) which Robohelp just refuses to break into new topics for! The CHM's ToC has them showing correctly (and if you click the relevent ToC node, it takes you to the heading) - but they're not seperate topics.I'm completely baffled! I've tried saving the Frame source as a MIF and re-opening it, I've tried re-applying the H2 and H3 paragraph formats to the headings, I've tried adding new test headings (they don't work either - it's like I have a wierd Bermuda Triangle in the middle of my .fm file where RoboHelp won't recognise new headings!) Any suggestions?