RoboHelp

I am attempting to create an output preset for Word in RH version 2019.0.7, but it is not listed under the Type drop-down menu in the New Preset window:Why would this be happening? Why is the option missing?Thanks in advance

How do I generate a mobile app successfully using the Mobile App output preset in RoboHelp? I am using RoboHelp 2019 ver. 2019.0.5. I have a PhoneGap account set up and am successfully validating user ID (below). When I try to generate the Mobile App preset I get an Output generation failed error message as follows:My problem may be lack of a P12 certificate file and the mobile provision file (below). I don't have a developers account with apple to obtain certification keys, so don't know if this is possible. Am asking the question.

Is it possible to add watermark effects to a particular image in Robohelp? If, yes, how to do that?

We are working with Terminalserver in our company. Actually we have a application server, where Robohelp is running. We plan to install Robohelp2020 on our Citrix environment in future. There we have 6 Terminalserver, which our workers are using.As Robohelp is restricted to two workstations, my question now is, if there is a solution for this?I think nowadays it is not unusal to work with Terminalserver solution. Is there anyone here who can help me in that case? Greetings, Marc

Hi How could I do number list like this1.11.21.2or2.12.2I see the function in the toolbar ,but when I click the button,no any responseIs is because of using robohelp for 30 days free version? 

Hi All, I am generating a frameless output with an FAQ microcontent to Sharepoint but cannot open the FAQ page from Sharepoint. The main page works and I can even search for the FAQ intent and answers in the search box, however, the actual FAQ page does not load. I get an error message that the website is unavailable - for example it says the FAQ_Jaggaer_Online.aspx file is not available. When I search in the actual sharepoint folder there is no aspx file for the FAQ microcontent. If I simply click on the FAQ_Jaggaer_Online.htm file in Windows explorer it works fine. The issue seems to be with opening the site from sharepoint. I have attached some screenshots of the sharepoint folder structure & files. Please help!Thanks,Felix

Hi, my company has RH 2020 subscription. In error, a co-worker who couldn't get into our corp acct, started a RH Trial 2019 account. They created many projects in this trial version. We cannot get access to 2019 where these projects are. It's asking for a license key, which we don't have. We do have a subscription for 2020. Is there any way to retrieve these? thank you! 

Thank you Peter for telling this. I indeed see it when I check for updates from the RoboHelp menu. The what's new text shows the link https://helpx.adobe.com/robohelp/kb/fixed-issues.html to see details, but these are not yet available. I guess that we just have to wait a while for the details to be published.

 

Update 8 is now available. It is certified for Windows 11 and contains many fixes. Note: If you are using 2020.0, see this thread to apply the update.   Post edited 30 July 2022. The original post was for Update 7 but Update 8 has since been released.

Hello, I use RH 2019 classic to generate chm help files and release notes.I would like to know how to adress next need.We compile small modification that are published via build (kind of release note, but more elaborated) and once a year a major release. The major release will contain succesive new topics from prevouis builds.For a new build with a small set of changes, it is ok to have the topics uncategorized, but for the major release we want those topics to be organised in chapters, groups  or something like that. Those chapters are know at the creation of the topic.We create the topic via Project manager and a toc via TOC view. Ideally, I would like to add a kind of metadata to the topic, that will contain a field for build number and a field for a functiongroup (eg sales, warehouse, etc) or category. Is there a mechanism that would create an overview of selected topics and drop them in a new page (a toc, but then in a topic), where the metadata is shown too? Ideally it shoul

In classicversions of RH, the toolbar had a Save icon that saved the changes to the topic that you were currently looking at, and a Save All icon that saved changes to everything you had made changes to during the session.  RH 2020 has only one Save icon that saves all changes to all items.There are many times when I have mulitple items opened and only want to save changes to one of the items I'm working with. Is there any way to do that without closing all the items I don't want to save the changes in?

I am using RH2020.6.76.  Last year, I inquired about setting up a landing page to deliver content to specific audiences, but allow all the content to be shared through cross-referencing embedded in a topic after the topic has loaded.  Peter Grainge pointed me to some information, and now that I have the workflow on what is wanted. I'm wondering if this is possible with conditional tags, dynamic content filtering, and adding a string to a URL to identify the tag.  

Hi there,I'm trying to edit the header hyperlinks in a frameless SKIN: I don't know where I add information that the Features and About links would link to? And I'd like to add an email link to the Feedback, but I don't know where I go to control these hyperlinks.  I hope I'm asking this clearly enough.   Or, I may want to remove the features and about links altogether, I'm not sure, yet, either way, I need to know where to control these links.  Thank you for your help!Carmela 

請問在  Adobe 商店購買 RoboHelp 是永久使用授權?

請問 Adobe RoboHelp 跟Adobe RoboHelp office 這兩套軟體的差異?

您好請問 Adobe RoboHelp 買一套的軟體，可以給幾個人使用呢?

Hello. I faced a next problem with RH. The left menu doesn't work correctly for Frameless output. I can select several items at once. Please see video.https://shared-assets.adobe.com/link/d085b8a7-49af-45e1-65bf-6cb11e5ece02Has anyone encountered this problem and is there a solution to it? 

Hello,I am at a complete loss at what to do and hoping someone can explain this to me in easy to follow directions. I am looking to combine 32 child projects ("unmerge") into 1 project to work easily with Zendesk and Github. With that being said, I had orginally had tried to do this in Robohelp2019 (as my coworker who used to do this left directions for me before she exited the company) and it didnt work.  I contacted Adobe and was told I needed to upgrade to Robohelp2020 first before unmerging all the projects and putting them into one project. I did that and I tried to follow this article https://helpx.adobe.com/robohelp/using/manage-projects.html.  Unfortunately still no luck and Im running out of time to get this done. Can someone explain this to me easily? Im new to understanding this part of Robohelp . To confirm Im looking to take the 32 child projects, which now each have a .rhph file, and create one project with all that information.  Thank you

Hello! Does anyone know if Smart Index Wizard has been added to RH 2020 interface. We have been using it in RH 2019 Classic, and we recently switched to RH 2020. Any leads would be greatly appreciated! 

Hi all, I'm trying out the PDF function of 2020.5, but have found something that, if I understand it correctly, is a step backward over the RH 2019 PDF output.My situation:I have an online project which consists of nested TOCs. There is one big PDF wich is a printout of the complete project, for people who prefer to use PDF over online.All my topics start with H1. Some of them have a mini TOC using bookmarks and have H2 inside them.The current nested TOC goes approximately 3 levels deep, sometimes (but not often) 4 levels.The topics must be usable at any depth of the TOC, so I cannot use H2 or H3 as the main topic header. In RH 2019, this all worked fine. I could insert topics at any level of the TOC and the indents in the printed TOC would move accordingly. The printed TOC matched the online TOC exactly, so that even support people could point users over the phone to the correct PDF topic while using the online help themselves. However, with 2020, if I understand it correctl

Hi There, I got a new laptop at work and currently have the 2019 Classic, 2019 and 2020 versions of Robohelp installed on my old laptop. I need to have all three on my new laptop because we are in the process of converting our files to 2020 but have not converted our largest Help file yet. When I tried to download 2019 Classic onto my new laptop I got this error message:  Since it's a new laptop I have the latest operating system. I had no problem installing 2020 though. Can someone tell me why I'm getting this error code when trying to install 2019 Classic? Thanks, Julianna  

Hi Everyone,I am working on a project using a default skin and the usual components on the homepage and topic pages ie. buttons, TOC and MiniTOC etc.The difference between my TOC and MiniTOC is that the Mini TOC has all Heading 2 broken into items on the relevant topic page.So this means on the topic page the user can either scroll down the page past the various headings or click on any of the sub-links listed in the MiniTOC to navigate on the topic page.I would like to remove the MiniTOC on the right completely and have the same level of detail added into the default TOC.Please can I have some assistance on how to accomplish this? Currently I have removed the MiniTOC but struggling to add the same level of detail listed in my TOC.Any Support would be greatly appreciated. Thanks in AdvanceRegards,Davendren

I recently converted from RH19 to RH20. Our tables styles didn't migrate over properly. For instance, embedded/nested tables are extending out past the larger table. The settings have terms I'm not familiar with and the RH guide doesn't explain what they are either (ex. sticky, in-line flex, etc.). Can anyone shed some light on how I fix this?

I am generating a PDF from RoboHelp 2019. The TOC seems to correctly reflect my defined Table of Contents. However the PDF bookmark hierarchy is incorrect. It seems to be a straight listing of topics regardless of the TOC hierarchy or heading levels. This is especially problematic because the PDF defaults to opening the bookmark panel. Has anyone else seen this or have a fix for this issue?