Stock

Hi.  I have a Trial month and still haven't downloaded a single picture.  When I press Download free with trial, a pop-up makes me choose between Paid monthly and Trial + Yearly.  I press Trial, then it says "Congratulations, you already have a plan!" Then this pop-up disappears, leaving me at Step 1. The picture is never downloaded, licence never added, it always makes me choose a plan and says Congratulations, you already have a plan (thanks, I guess). 

I have only started experiencing this issue this morning: ErrorWe're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service. I see its certainly not an uncommon issue so I need this fixed immediately, the online chat was very unhelpful and I have tried all their tips re browser, cache deletion etc to no avail.  Thanks

What can I do when all vector pics/drawing from Adobe Stock download as JPGs? I want to use the vector-version and cannot find any setting to fix this...

I downloaded a watermarked preview video for a project a month or so ago. Today I signed up for a license and wanted to find the video so I could download it and use it in my project. I cannot find the video, even though I used the same search keywords. Is there a way to track down the video? I already tried "license history", it's not there. 

Voici le message d'erreur retourné quand je souhaite créer un document selon un modèle...J'ai déjà réinitialisé PS, cette erreur est présente depuis déjà plus d'une année, malheureusment, je ne retrouve pas l'article que j'avais écris ici-même.macOS 12.5.1 Intel PS 23.5Quand ce bug sera-t-il corrigé ?

I have already worked a piece of footage into a storyboard, only to get a 404 when I return to download it, what's going on?

Hello thereI have written a book. I want to add 100 Stock images to 50 Chapters in total. The images (obviously) are somehow connected to the topic. I am not sure if I am allowed to use stock images. Also, if I am do I need to acquire the stock images with the extended license?I have read that it cannot exceed 500.000 copies. Assuming that I do not sell more than 50.000 copiesIs then the standard license enough? thank you very much in advance!    

The Stock Adobe website moves slow and is glichey when you're viewing images that you have saved to your librarby. The website made an error and had me download image  #401443031 made I didn't even click on this image. I would like to get a refund for this image. How can I go about that? 

I bought adobe stock by mistake, but immediately after I asked for a refund, after about 8 days, I did not receive a refund, please help me I need that money.

Hi I am purchasing images for a client and realized I accidentally purchased this image by mistake and I actually wanted to buy this image... can you help? Is there a way to exchange the license for the other one? I don't want to have to charge them for the wrong image - they looked so similar I made the mistake before I realized it... Please help!

Hallo allerseits, wo kann man die hinterlegten Adressdaten die auf den Adobe-Rechnungen erscheinen abändern? Ich bin umgezogen und erhalte natürlich weiterhin automatisierte Rechnungen mit der alten (jetzt ungültoigen) Anschrift. Nirgendwo im Konto finde ich eine Möglichkeit die Anschrift zu ändern. Danke an alle für Tips.

I'm planning on changing my 40 images a month to 3 images a month subscripton.Will my remaining 140 credits still be available after changing the plan or will they disappear like they do when you cancel a subscripton completely? Thanks in advance, Thorsten 

Hi,I accidentally licensed 4 paid images as I switched from Free to Paid assets without realising, I was wondering if it was possible to get a credit on my account for the 4 images, as it's extremely easy to accidentally license paid images by mistake.Here are the images#316287634#306227987#297866313#236542458 Thank you!

Is there any way to unlicense an image if I decided not to use it? I am using limited credits for a project and accidentally downloaded a premium image that costed 50 credits. Can somebody help me with this? 

I signed up for a free trail of Adobe Stock a year ago. I'm am still trying to get out of the contract and Iit's rolled into the second year. So far I've paid £288 for something I cant use and now they want another £131 to end contract as I'm a day over. Any advice would be very much appreciated. I have tried to get through, but no hope.  

안녕하세요, 저는 프리랜서로 어떤 회사 일을 맡게 되어 첨부 이미지 구입을 했는데, 제 개인 어카운트(표준 라이센스)로 구입한 이미지를 외주 업체 웹용 포스터 제작 사용해도 문제가 없나요?행사 홍보 웹용 포스터로 메일로 발송하고 홈페이지에 게시할건데 조회수 10000정도 입니다. 댓글로 링크보라고 하지마시고ㅠㅠ 정확한 답변 주시면 감사하겠습니다.

I have saved "free" adobe stock images to my library and they show up and says licensed. But I had spoken to an adobe rep and they said the only way was to get a free trial and download the free images. I see these images in my library and it says free and licenced, so I just want to ensure that I have the "perpetual" rights to use as I've read on adobe's site? Attached image of how it looks on my end.  

안녕하세요, 유료 이미지 구입 관련 문의 드립니다.   저는 프리랜서로 이번에 외주로 회사 웹용 포스터 디자인을 맡게 되었는데, 이미지 구입에 있어 궁금한 점이 있어 문의를 남깁니다.   1) 제 개인 어카운트로 구입한 이미지를 외주 웹용 포스터 제작 사용해도 문제가 없는지? (행사 홍보 웹용 포스터로 메일로 발송하고 홈페이지에 게시할건데 조회수 10000정도 입니다)   2) 1번에 문제가 없다면(사용할 수 있다면),  Adobe 측은 어떤식으로 이미지가 정식 구입된 것인지를 확인하는 지도 궁금합니다.  제가 회사(외주 의뢰자)의 구성원이 아닌데, 어떤 식으로 라이센스 확인을 하는 지..    3) 1번이 문제가 된다면(사용할 수 없다면) 개인 프리랜서 외주자가 어떤 식으로 이미지를 구입해야하는지도 알고 싶습니다.   답변 주시면 감사하겠습니다.

Hi guys! I'm opening this one in English, because I hope, that our fellow colleagues from other zones/countries will add their own ideas (and maybe concerns) related to the new forums as well. While being able to read threads from other countries' contributors is highly appreciated from my (and I guess everyone's!) side, I just came across a post over at the MSG, which revealed a problem which should have been pretty obvious: Yesterday, some of us Germans re-opened three of our "old threads" under the same titles, as we have used them for years. But people who don't speak German (of course) don't have *any idea* what those titles mean and consequently whether they're worth reading - so my first suggestion is:1. We need a translate button/function for the forum titles, too.Second, a question: 2. Will these forums be moderated in any way and who are our moderators now?Feel free to continue, everyone! Cheers, Anja

I am so irate with Adobe and their complete lack of customer service the last few months. Seven months ago I decided to try Adobe Stock as I am part of a non-profit and had to make a poster and flyers for a Christmas activity. After using one photo, I cancelled my subscription. Fast-forward to April and my husband (who is in charge of tracking the finances) alerts me that I have been charged $30 a month for Stock. So I essentially paid Adobe $128.16 for ONE photo I used for a poster I did for a NON-profit organization! This trial they offer with Stock is a well-known scam with Adobe (check the forums or just Google). I am an extremely responsible person and always cancel trials in time. After talking to someone on chat, they cancelled my subscription without a cancellation fee but refused to reimburse me for the 7 months I didn't use Stock, which they can surely see on their end was not used. This week I tried to use After Effects so after updating it, it failed to launch. Upon launch,

What a BIG ripe off!. Someone needs to monitor Adobe.I paid for my services but am unable to use any.Why Adobe does not have 360 support for their customers?

Hi, I have bought and downloaded an image (400876347) on AdobeStock, but now I have the high res version, it is not high enough quality to use - I need it for reference for a detailed drawing, and it is just too grainy.

Just spent about an hour in support chat and remote access with support because they INSISTED that something was wrong with my latest version of Illustrator or I was doing something wrong. As I knew from the beginning and was simply trying to report and get my single asset credit back, the vector file for #465042291 is completely empty (JPEG is fine but useless to me). The support person, after all that back and forth, me demonstrating and providing remote access, explaining over and over, transferring me three times to other support folks, finally said, "the file is corrupted before you even downloaded it." Ummmm, yes, that's what I was trying to tell you 3 support people ago. Avoid the support chat like the plague for issues like this.

I cancelled my pay monthly photography plan 6 months ago and was enrolled into an anual pay monthly contract almost days later. I have tried to get help from their support and they are unbelievely unhelpful - they have provided me with numbers that do not work and are trying to charge me even more to cancel the account or lock me in longer by offering free months. I have never used this subscription and rather than helping cancel they are trying to lock me in for more months?   This is a con!    I cannot cancel through paypal as it is set up as a direct debit. I have emailed, called, been left on hold for hours without receiving any help or ANY RESPONSE back. I cant afford this subscription. I have been contacting them since April without help and want a refund and to cancel my subscription. ANY help will be amazing

I have discovered two websites that have put up for sale ENTIRELY all the photos on my Adobe stock profile. https://redro.pl/tapeta-plus-size-girl-in-lingerie-with-two-braids-smiling-and-showing,313700644https://myloview.fr/papiers-peints-plus-size-girl-in-lingerie-with-two-braids-smiling-and-showing-no-12B2B124