Stock

Hello -    I have 4 credits, and I get this error when I try to purchase an image that requires 1 credit:   We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service.   I see lots of other posts with the same error, and it seems like the only fix has been to escalate to engineering. Can someone from Adobe please take a look at the issue?   Thank you.

 tried to try free trial of adboe stock and forgot to cancel the subscrption. I I would like to be refunded. I did not use the service.I read that I had 14 days to request a refund. I can not contact the customer service, it refers me to each choice of answers.How do i know if i will be reimbursed ?Thanks you.

hi, Adobe. I have an issue. I can't cancel my 10 assets a month plan. Can you help me to cancel the plan for both account and get my money back. Thank You.

Hello, I would like to ask how can I purchase images from Standard to Enhanced license for just individual image that I need? Also, for standard license, is there a way for me to access to the license code for the Standard license? I go into the License History page but I could not see where I can get the license code for Standard license, and also to upgrade it.  Thanks for helping! 

Hello, I'm extremely confused about how to appy credits to license an image in the stock program. I currently have 10 credits on my account, and it won't give me any options to use them at all (even with the standard images, as pictured below). How do I get it to give me the option to use the credits? Thanks.  

Bonjour,J'ai acheté 40 crédits Adobe Stock. J'en ai utilisé 30. 10 crédits viennent de disparaitre.J'ai revérifier mon historique et je n'ai plus aucun crédit...Comment contacter Adobe pour obtenir les crédits disparus ? Hello, I purchased 40 credits from Adobe Stock. I used 30 of them. 10 credits just disappeared. I rechecked my history and I no longer have any credit... How can I contact Adobe to get missing credits ?

Hello, I selected Buy Now for annual commitment instead of month-to-month. I didn't use any license or assigned any users. I cannot remove the service from Admin Console. Please remove. Thank you!

Hi Support Team, I licensed Datei-Nr.: 513675750 by accident. Can you please cancel and increase my increase my stock contigent?Thank you,Simone

Hello, I'm hoping someone could help me out. I accidentally downloaded a license for an audio track that I don't want. Can I get a credit back and remove the song from my account? Havana Lounge- Asset ID: 508932122. Thanks

Dear Adobe-Team,I accidentally licensed the wrong image. I bought the license for the image with the ID 182167368, but I meant to get the image with the ID 55973005.Is there any chance you could swap this for me?Kind regardsJessica

My recent licensed image downloads are very pixelated. They are vector images and only seem to be available as jpegs. I need to import them to Illustrator (which is up to date). What can I do? One of the file numbers is this: 521117396 Thank you, Lizanne

Hi I have downloaded #456433119 by mistake. I wanted to see a larger view of the image from my mobile phone & somehow clicked on the pop-up to buy the license automatically.  ThanksJennie

I was in chat with customer service and was told to stand by, then I was disconnected. The issue I was trying to resolve: I accidentally licensed image #345256764. Secondary issue: I have two inactive Adobe Stock accounts I would like removed. There is no way to remove them from my account that I can see. The person I was chatting with said they would remove them, but they’re still there. 

Hi, I have licensed 1 images by mistake. Can I undo this? I won't be using it. It's this photo #300154101.   Thanks a lot!   [moderator corrected subject]

Hi all! My question is this: if I have a stock photo with a standard license, is it okay for me to create a tracing of it for use on merchandise?I am aware that the photo itself and its standard license does not allow this. I am also aware that an enhanced license is needed to put the photo itself on a shirt for example for sale... but what about a tracing I did in procreate of the photo? The tracing really doesn't look a lot like the original photo.Please help! Thank you.

Havíamos “Adobe Stock IE – 40 assets/mês + 150 créditos" e coincidência ou não, após a renovação do nosso contrato, aparece a 0 os créditos. O utilizador não consegue identificar quando que foi a 0 ou o consumo. Como identificar o pro quê o utilizador não tem mais estes créditos? Segundo ponto, como controlar os utilizadores que consomem o Adobe Stock? Se é individual, é suposto cada um utilizar os creditos da sua conta, certo?Não consigo falar no chat nem solicitar especialista..é urgente a situação e não consigo nenhum contato.Obrigada!

Bonjour, je voudrais savoir si je peux faire du montage photo avec différentes photos d'Adobestock, modification de teintes, de formes,... ?Merci d'avance de votre aide.

We have the 750 asset subscription for Adobe Stock for Teams, which is shared with several users. I've recently noticed premium assets being available to download and costing 600 credits or more an asset. Is there any way to restrict this in the system for our team? We've had two months where a user selected a premium asset, depleting our monthly allotment prematurely. I also wonder if premium assets were mistakenly turned on globally as the website states only standard assets are included in team subscriptions.

Like so many here, I happened to license some random image I wasn't even trying to click on. To make it worse, it's a creepy one lol... #123397891If possible, can someone please issue a replacement license? Thanks so much!

I've been subscribed for over a decade and I need to cancel due to financial strain and not using the content any more. My "annual plan, paid monthly" auto-renews every June. If I cancel now, will I be charged cancellation fees? The auto renew email sounds like there is no commitment required after the first year. Can someone confirm this is the case and that I can cancel when I'm ready, with no penalty? Thank you.

I cannot for the life of my figure out how to contact support as I've been sent on a wild goose chase to look at help articles which have not helped me resolve this issue at all. I signed up for a trial to Adobe Stock as I could not licence any images with my company account despite having the full Adobe Creative Cloud membership and cancelled it immediately after my manager kindly allowed me to access his account. However, I have still been charged for the trial despite cancelling and not licencing any images. When I look on my account for invoices or billing information it appears blank but no refund has been issues. Having seen other threads from others claiming they were still being billed for their cancelled trial, I would like to avoid this and seek a refund for a service I did not utilise which is in line with Adobe's policy. Any help would be greatly appreciated 🙂

Não estou conseguindo baixar vídeos grátis no https://stock.adobe.com/. 

Não estou conseguindo assinar o Stock. Eu insiro os meus dados e quando clico em concordar e assinar, a tela não atualiza, fica aparecendo somente a tela em anexo.

Wir haben versehntlich dieses Premium Bild Lizensiert: #527877764 und benötigen dies nicht. Ist es möglich, dass wir die Lizensierung rückgängig machen?

For the last two days Adobe Stock is unable to search for images, and refuses to load any images to view or license. The app will load to all the main Stock tabs, but appears unable to execute any functions beyond that. The only page that will load is a black screen that says:"This page isn't workingstock.adobe.com is currently unable to handle this request. HTTP ERROR 500."  Assuming it is an Adobe server or coding issue?Has anyone else experienced this over the last couple of days?Same region?We are in Texas, USA