Substance 3D Painter

Hi, The colour picker doesn't work when using a secondary screen. This is frustrating, as I'm using my cintiq screen for my substance painter work. When trying to colour pick, it will always pick pure black. When I move the window to my other screen, the colour picker works again. Does anyone know a fix for this?Thank you,-Wouter

Hey! I can't for the life of me find the allegorithmic folder and subsequent subfolder for Substance painter... So adding new materials to the shelf etc is not possible. I'm looking in my documents folder and through 'users and documents'. Any help would be appreciated. Thanks

I made this model in Moi, exported it to Blender where the shading is perfect, UV unwrapped it and then exported it as obj again before importing it in Substance Painter. It seems Painter is not importing the normals properly so I am getting those ugly triangle strip artefacts on a flat surface. Perhaps it is not taking note of sharp edges. What should I do here? I've run into a situation such as this while rendering with displacement in Houdini and the way I've fixed it there by remeshing while keeping the existing edges around. Still, I'd like to deal with this problem without having to add extra geometry since I am not using displacement here. Turning tesselation off doesn't fix the problem here so the issue is probably not related to that. 

I set window scale to 150% then  substance painter ui is to largeand when i set window scale to 125% then ui is to small  . I attach screen shot of both ui . please solve this problem.

Hi guys. I have the object of the leaf and its thin object (without thickness). In 3dsmax in vray I have added vray2sided material to it with translucency and I have created two different uv maps (uv mapping channels) - one for the front side and one for the back side (because object has no thickness I had to use two different uv maps). Now I wanna replicate the same effect in Subctance painter but I was not able to find any tutorials on youtube about the similar things. So what I want is to send the leaf object with two different UV maps into Substance painter and to have different textures applied to the different sides of this thin leaf object. Is this is possible? Or its necessary to apply the shell modifier to the leaf so that I have some thickness? But the problem with that it will increase the polygons count too much later. Thanks

Hi AllI am currently seeing issues with exporting textures from Substance Painter. I have setup a project where I have 6 'groups' that I turn on/off to export different variants of the texture. I can happily open a project, open export textures, and then export them to the preset I'm using. However if I then hide any one of the layer groups, and unhide another layer group, then open the export textures, then try to export them I find that Substance Painter crashes after only a couple of seconds.I have tried all of the suggestions on the Crash During Export page ( https://substance3d.adobe.com/documentation/spdoc/crash-during-export-186975730.html ) including the two registry keys, changing my page file settings, updating drivers, and there is ample disc space available. The textures are being exported at 2k, and on the first export are working fine.If I hide the unwanted layer, unhide the wanted layer, change the export location (since I'm exporting them t

IS there a way to add more UV tiles in substance? I want to add different layers to different parts of a pair of pants, but when I go to the geometry mask section it only has one UV tile and I don't know how to separate sections of the pants to get the exact part that I want to edit without editing the whole UV tile.

I am getting this error as a pop-up when i start the software as well as in the log, when I am actually inside of SP. The GPU is fully updated, and the version is newer than what the error says is a minimum requirement. So I am a bit confused. Can someone help me understand why this is happening and how to fix it? 

HelloWhile trying to instal the KeyShot 9+ into Painter, i get a massage to enter password for addministration permit. [macOS 11.6.5]I'm the admin [and sole user] for this computer, plus there is no place that i can find for entering a passowrd.the massage read klick authenticate, but there is nowhere i can find to authenticate in .  thanks a lotakash  

When I bake the mesh maps the normals are transitioning from one diection to another. See screenshot.The direction and scale are all correct on the fbx.Any thoughts? 

Hi there, We are importing a fbx model into painter, where each individual part is already unwrapped, but some of the UV islands are overlapping. The following import options gives good results:However, are UVs are normalized with a constant texel density, and we don't want to loose track of their scaling, in order to get the materials tiling values right later on.If any scaling happens during the UV packing process, is it uniform accross the different UV islands?Is there an option to prevent any scaling on the UVs during the packing process?Alternatively, can we query the total UV area for a given texture set, using the python API? That way, we could figure out the scaling that was introduced by the packing process, where scaling= sqrt(new-uv-area / old-uv-area)  Thank you! Isabelle

Hi,I have problem with license in Substance 3d Painter.First,I downloaded a trial version. This version worked fine, so I decided to apply for the student licence.When the student licence is confirmed, I downloaded a licence key and saved the file according to instructions.https://substance3d.adobe.com/documentation/spdoc/activation-and-licenses-142213404.htmlNow, I receive this message and can't start Substance Painter We can't verify your subscription status.Your Adobe substance 3d Painter trial has ended.We can't reach the Adobe servers. ........ Can you tell me what is the problem and how can I solve this problem.I need Substance Painter for my study almost everyday, so this is a very important for me.Regards  

Hello, We are developping plugins for Substance Painter and we want to perform some automated tests during the developement of those plugins.We are using an FRL liscence version on the machines that are executing those tests, but even with that, we are having an issue. During our tests, when we open Substance, we have this warning that says "Are you connected to the Internet" with the message "We can't verify your subscription status". Here's a screenshot of the exact message, it's from the report generated by our tests:The thing is the machine is connected to the internet and if I'm connected with RDP on the machine it will work correctly, but if I disconnect from my RDP session, this pop up will happened every time and prevent Substance from every open. Do anyone have ever had a similar issue? Do you know a possible solution? That would be greatly appreciated. Thank you in advance,Pascal

Hello.I have strange color exports in Substance Painter 7.4.3 on OSX Monterey, they are very dark. If I take se same file on PC the colors are correct.I tried to compasate with a gamma but it's not the same.Exactly same file: left is PC export, right is OSX Export : Is it a bug or did I miss something ?

Hi, I'm following this guide and I have this mesh I've made and imported. It has a hole in the top mesh no matter how I turn it.In blender it has the same design as the bottom.

I'm working on a school project, and I have a high poly and a low poly version of a car model that I am trying to texture in Substance. When I bake the meshes, however, I lose the curvature. It seems no matter what I do to the settings it doesn't appear. I'm sort of new to this level of Substance so any help would be greatly appreciated. 

Hello, I am trying to add the "Burning Coals" material to my mesh. When I drag the material to the layer, it displays black on my mesh (and layer preview) but it shows the original color on the library. How can I fix this? Thank You

When I try exporting to photoshop with substance painter 3D I get this error.  [MapExporter] Could not save /Users/admin/__TT_ALL/_________PROJECT/1 DAILY/2 Innovation/22_03_28_Butterfly/WORK_top/EXPORT/v08/butterFly_v09_update_photoshop_export/shader_v04__normal_41328.png map: Couldn't open a device on file:///Users/admin/__TT_ALL/_________PROJECT/1 DAILY/2 Innovation/22_03_28_Butterfly/WORK_top/EXPORT/v08/butterFly_v09_update_photoshop_export/shader_v04__normal_41328.png I have already tried deleting all the photoshop.jsx, made sure that all the folders on W mode, removing the _ from the file paths, and updated the photoshop-export plugin. Is there any other solutions I can try?

I am getting some strange artifacting occurring when I perform the bake and some awful stretching of the UV's. The tile workflow seems to be setup correctly and the Unwrap performed in Blender is all porportioned correctly. I am not sure what is going on. Can someone help? 

When I export normal map as 2k/4k, it's not  same as 1k texture. It has shadows on some areas. Is someone can help to resolve the problem?

Every material I download I put in an own library and can load it without a problem in substance painter later on, except this one: electric_socket_type_j.sbsar. I downloaded it in April 2022, and have done so again today (both files 190 kb). I deleted the thing several times, closed painter several times, restarted the computer and so on. I also tried it with the standard "Your assets" library.I opened the sbs in substance designer and sent it to substance painter.I "published" the material and put that in these libraries.I tried all this with different, shorter names. Everything to no avail. It's just not under materials. It's also not in the .alg_meta folder (every other material is also there). If I install another material into the same folder, it works perfectly swell. As I use substance only for a short time, I'm far from knowing enough (but cudos to the designers: one can be productive from day 1). The thing may be shown somewhere else than in the mater

Hello Why there is no possibility to set default-baked-ambient-occlusion-map into mask?Ambient-occlusion map is a perfect candidate for mask Thanks

Hello, I just bought substance painter (creative cloud desktop) but the softwear doesn't open (it doesn't respond). I already got PS and LR that run correctly. I even changed my regional settings as i saw somewhere in the discussions but it didn't work for me.I don't understand where's the trouble comes from.Thank you for your help. 

Whenever I try to export out my material at 4k, the Substance Painter application would just crash/vanish after 10 minutes. When I export at 2k, it does it quite instantly with no problems. This happens only when I'm trying to work on custom tilable textures as well - I've exported out 4k textures for other projects with no problems. I tried searching for a solution for this but have not had much luck. The most I could find that was related to my issue was from this forum post from the allegorithmic site (https://forum.substance3d.com/index.php?topic=35374.0), but the solution wasn't stated as it seemed like a staff member helped the person outside of the forum. Any help would be much appreciated. Thank you!

I can not find info on this anywhere I've looked. Only one person asking this somewhere and it went unanswered. Now that I have the adobe versions installed, should I get rid of my older launcher, and is it ok to do so / will there be any issue in doing so? Thanks