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fgarcia.nava
Participant
January 30, 2019
Answered

ProRes support on Windows

  • January 30, 2019
  • 3 replies
  • 1551 views

Hi guys,

I'm trying to render out a ProRes 4444 w/ alpha on Windows 10, but apparently I need AE CC 16.01 or AME 16.0.2

My Windows 10 workstation (CPU AMD 1950x / 64GB RAM / 2 x EVGA 1080ti's) is running CC 2018 and CC 2019 (16.0.0), but the Creative Cloud app is not giving me an option to update to AE 16.0.1 or AME 16.0.2. It says all of my apps are up to date.

As a result, I'm not getting the ProRes codec options under QuickTime render settings, despite Adobe making a big deal about ProRes coming to Windows last month.

I need this option available to meet delivery specs on a project, and porting over the project to my iMac is not an option because the renders would take too long.

Any help would be appreciated.

Thanks!

    This topic has been closed for replies.
    Correct answer OussK

    so it look like you can't update to the latest version of AE, so try to remove the CC applications and reinstall everything from scratch, i know it's not a good solution but some time it's necessary also if you can run the CC cleaner  Use the Creative Cloud Cleaner Tool to solve installation problems

    3 replies

    F
    fgarcia.navaAuthor
    Participant
    January 30, 2019

    Adobe Support took a crack at it over the span of an hour and a half or so. Ended up having to remote in to my machine. They ran the cleaner tool from what I could see, and then did something that prompted a Windows update... the OS was "up to date" before this happened. But now it's Win 10 Pro Version 1809, whereas it had been 1803.

    After the restart I still had the same issues, but I also realized that the Adobe support person who ran the CC Cleaner Tool on my machine didn't actually uninstall any of the apps before doing so. Rather than try them again, as we lost connection during the update restarts, I went ahead and uninstalled After Effects CC 2019 via the Creative Cloud App, and the moment I did that it changed from After Effects 16.0 to 16.0.1 as the available option.

    Like I said earlier, I was hesitant to that because I was afraid I'd have to re-install all of my plugins and scripts, but actually everything was preserved. I know have AE 16.0.1 and AME 13.0.2.

    And yes, it was likely more of a Creative Cloud software issue (if not a Windows OS version issue).

    OussK
    Community Expert
    OussKCommunity ExpertCorrect answer
    Community Expert
    January 30, 2019

    so it look like you can't update to the latest version of AE, so try to remove the CC applications and reinstall everything from scratch, i know it's not a good solution but some time it's necessary also if you can run the CC cleaner  Use the Creative Cloud Cleaner Tool to solve installation problems

    imeilfx
    imeilfx
    Inspiring
    January 30, 2019

    If you are running newest Win 10 version try to reset your PC, try to log in and log out from Creative Cloud app. And keep AE/AME turned off while loging in to CC app if not - look here to that announcement: Upcoming Changes to Creative Cloud OS Support for Windows and Mac | Adobe Blog 

    F
    fgarcia.navaAuthor
    Participant
    January 30, 2019

    I did a restart after login out of Creative Cloud, but still no luck. I'm on Windows 10 version 1803, so that shouldn't be a problem.

    I can try the option of un-installing and re-installing all of the apps and using the Creative Cloud Cleaner Tool as mentioned below. But I am mid-project and on a bit of a deadline to get things, and the time it would take to do all that and get all of my plugin-ins and script licenses up and running again will take a few hours that I really don't have.

    I have an iMac next to my Windows machine, so for the time being I'm just going to have to run PNG sequences w/ alpha through another copy of After Effects to get those ProRes 4444 w/ alpha deliverables out.

    I'll follow-up if this issue gets sorted.

    OussK
    Community Expert
    OussKCommunity Expert
    Community Expert
    January 30, 2019

    Try to create a new user and check if you can catch the new version.

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