Skip to main content
K
Kirill32642531mmbg
Participant
October 1, 2023
質問

Проблема с новым аккаунтом.

  • October 1, 2023
  • 返信数 3.
  • 402 ビュー

Будучи не авторизированным в какой-либо аккаунт, я оформил пробную подписку на Premiere Pro, указав почту<email removed-kglad>

Далее я должен создать пароль для аккаунта Adobe и начать работу в Creative Cloud. Я ввожу полученный на почту код подтверждения, но внезапно появляется непонятная ошибка с просьбой попробовать ещё раз. Я попробовал ещё несколько раз с тем же результатом, теперь мой аккаунт временно заблокирован за неудачные попытки входа и дальнейшие попытки приведут к блокировке на более длительный срок. Как это вообще понимать? Что за глупость? Мне нужно приступить к работе с Premiere Pro, но не успел я создать аккаунт, подвязав к нему свою банковскую карту, как мой аккаунт блокируется из-за непонятных ошибок сервера...

    このトピックへの返信は締め切られました。

    返信数 3

    K
    Kirill32642531mmbg作成者
    Participant
    October 1, 2023

    ok, so I tried it again in Google Chrome and it worked properly. Looks like Microsoft Edge is the only problem here, as it was when I tried to create a Steam account and also had a non-context senseless mistake with no explanation...  

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 1, 2023

    for others, it's not a browser issue per se. it's the browser settings and add-ons that can cause problems (most commonly by blocking popups and disabling javascript).

     

    using a mobile phone browser is the most likely to succeed if you have more than one mac/win browser fail because they are less likely to have customized settings and addons.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    October 1, 2023

    This space is provided by Adobe, but this is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that wait times are sometimes long before an agent responds
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    This will NOT work if you are using a VPN
    .
    This link will go directly to the chat option
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent in the lower right, without the quote " " marks
    or
    Twitter tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 1, 2023

    what's the error message that you do not understand?

     

    if it's not in english, can you copy it and paste the text?

    K
    Kirill32642531mmbg作成者
    Participant
    October 1, 2023

    I can`t see my reply here so I better make it one more time

    That appears when I try to create a password

     

    Error

    Please wait while we work
    to resolve this issue and then try
    again. If the problem
    persists, contact customer support.

    Date and time: 2023-10-01 14:38:407
    Code: 74e6db14-b458-451 2-b03f-34c1a239ca4e

     

    契約条件Accessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices