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Participant
February 19, 2023
質問

請問為何我早前已取消服務,這個月還收到讀費的EMAIL??

  • February 19, 2023
  • 返信数 2.
  • 781 ビュー

請問為何我早前已取消服務,這個月還收到讀費的EMAIL?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

このトピックへの返信は締め切られました。

返信数 2

kglad
Community Expert
Community Expert
February 19, 2023

these are user forums.  we do not know what email you received so we don't understand you message, but you probably need to contact adobe support.  

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

<moved from download&install>

Participant
February 19, 2023

請問為何我早前已取消服務,這個月還收到續費的EMAIL??

kglad
Community Expert
Community Expert
February 19, 2023

contact adobe support and ask. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true