A prepaid annual subscription was identified as fraudulent behaviour.

If you are authorised by Adobe, I must say that your response was unprofessional. For two reasons:

1- I stated that the purchase was made directly from Adobe and provided an invoice.

However, the response I received was that if we obtained a coupon or redemption code from a third-party vendor, we should contact that vendor directly.

We did not purchase from a third party; we made the purchase through adobe.com. Furthermore, we received an invoice for this transaction, just as we have done in the past.

If this process appears as a third-party vendor despite the package we purchased through Adobe.com, it indicates a potential security vulnerability in Adobe's infrastructure. This could allow malicious vendors to enter Adobe's infrastructure and mislead their customers and bill them.

It appears that Adobe may not be adequately protecting the security of its customers.

2. You state that you have more information, but it appears to be based on guesswork. Could you please share the specifics of this information? Why is it being withheld from us?

You suggest that we may have used a redemption code from an illegitimate vendor. If this is the case, Adobe is also responsible for this. We did not make a purchase from any other site than Adobe.com. If we did, you must provide proof. You must demonstrate that I purchased from a third-party vendor. Otherwise, you create the impression of a company that takes our money annually and does not provide its service in return. I remind you that this is called extortion, which is a crime.

Do not provide ready-made answers like robots. Please provide evidence to substantiate your claim that the issue is our fault. If you cannot do so, please accept responsibility for the damage we have suffered.

Redemption Codes:
https://helpx.adobe.com/download-install/kb/redemption-code-help.html

If you obtained a coupon or redemption code from a 3rd party vendor, contact that vendor directly.

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare
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Report Counterfeit software, Piracy & Email Phishing to: https://www.adobe.com/trust/fraud-prevention.html

Was the subscription purchased directly from Adobe or through a third party?

If a third party, are they an authorized Adobe reseller?

https://www.adobe.com/partners/partnerfinders.html

many people have recently reported the same issue. to resolve, contact adobe support*. they will reply to you in a few days after getting your information.

you can start a trial subscription (with a different adobe id/email). BUT if your problematic subscription is restored, you must remember to cancel that trial (preferably) within 7 days, or you'll have have two subscriptions when that trial becomes a paid subscription.

if the problematic subscription is cancelled permenently, you'll have a different subscription (if you don't cancel). purchasing directly from adobe.com (https://creative.adobe.com/plans), assures a legal vendor.

*

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.