Adobe charged me even I cancelled my trial AI plan

New Here ,
Jan 23, 2022 Jan 23, 2022

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I registered for trial on Ilustrator and after while I canceled my plan due to technical obstacles - my OS is too old to run software. Today I see my bank acount and see they charged me for first month. Their web interface is also tricky not sending you confirmation, but I remember that I did cancelation correctly. Such practice makes me feel really sick. Ondrej

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correct answers 1 Correct answer

Adobe Community Professional , Jan 24, 2022 Jan 24, 2022
If you cancelled correctly, you got an e-mail about that. If not, you got a mail that your subscription starts now. Check your spam folder.  Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. ...

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Adobe Community Professional ,
Jan 23, 2022 Jan 23, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Jan 24, 2022 Jan 24, 2022

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If you cancelled correctly, you got an e-mail about that. If not, you got a mail that your subscription starts now. Check your spam folder. 

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jan 27, 2022 Jan 27, 2022

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After contacting support they acknowledged my complain and returned money recently. Seems troubles might be caused unintentionally due to immature web interface. I recommend check trial cancellation in next days and make screenshot as evidence for future complains.

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Adobe Community Professional ,
Jan 27, 2022 Jan 27, 2022

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I recommend check trial cancellation in next days


By @ondrejt_at_hotmail_com

Normally, you can check in the hour. Adobe customer support normally handles this gracefully. There is no reason to want to keep adamantly a dissatisfied customer.

ABAMBO | Hard- and Software Engineer | Photographer

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