I registered for trial on Ilustrator and after while I canceled my plan due to technical obstacles - my OS is too old to run software. Today I see my bank acount and see they charged me for first month. Their web interface is also tricky not sending you confirmation, but I remember that I did cancelation correctly. Such practice makes me feel really sick. Ondrej
If you cancelled correctly, you got an e-mail about that. If not, you got a mail that your subscription starts now. Check your spam folder.
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
AdChoices