I registered for trial on Ilustrator and after while I canceled my plan due to technical obstacles - my OS is too old to run software. Today I see my bank acount and see they charged me for first month. Their web interface is also tricky not sending you confirmation, but I remember that I did cancelation correctly. Such practice makes me feel really sick. Ondrej
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If you cancelled correctly, you got an e-mail about that. If not, you got a mail that your subscription starts now. Check your spam folder.
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
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After contacting support they acknowledged my complain and returned money recently. Seems troubles might be caused unintentionally due to immature web interface. I recommend check trial cancellation in next days and make screenshot as evidence for future complains.
I recommend check trial cancellation in next days
Normally, you can check in the hour. Adobe customer support normally handles this gracefully. There is no reason to want to keep adamantly a dissatisfied customer.