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J
Jan22400212c63x
Participant
October 3, 2022
解決済み

Adobe monthly billing with a yearly plan - my story

  • October 3, 2022
  • 返信数 3.
  • 681 ビュー

Hey guys, 

 

I want to tell you my story. About 8 months ago, I decided to try Adobe because I wanted to learn how to edit videos. I opened the website and chose to pay monthly, but because English is not my primary language and the website seemed quite confusing to me, I did not know that even though I am paying monthly, the subscription is for the whole year.

 

After like 2 months when I did not really use the app at all due to being busy at work, I decided to cancel my subscription. The guy on the line (I chatted with him on the chat) told me that I am paying monthly, but the subscription is yearly, so I can cancel it but I'd have to pay 50% of the remaining amount to pay for the whole year.

 

So I just wanted to know if this is okay from Adobe because I am quite angry about this issue. I did not want to pay that much money at once so I just left the subscription be as it is.

 

Please tell me your experience and if this is normal in Adobe.

 

Regards,

Jan Kopejtko

    このトピックへの返信は締め切られました。
    解決に役立った回答 kglad

    No, this is not how I ordered the product! I did it like this:

     

    There is 62,99 per month, but no mention of annual subscription! Should have been 755.88 a year, paid monthly!

    It then took me to this next screen, where the information is still insufficient:

     

    This is where the confusion began and it is your mistake and your fault. I demanded a cancellation after 2 months and was asked to pay for the remaning 10 months, 50% of the value. You guys are thieves and I might consider sueing you. Also I will tell everybody I know NOT to buy this product.

     

    Before buying the product I honestly did not understand the public hate but now I do. This experience has already cost me a lot.


    these are user-to-user forums.  ie, you're not addressing adobe here.

     

    also, i cannot clearly read that czech text, but if you think it releases you from a one year commitment, you can re-contact adobe support and make your case.  i'm pretty sure you'll need those screenshots (or whatever it is that proves you were not informed about a one year commitment).

    返信数 3

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 4, 2022

    thank you.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 3, 2022

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 3, 2022

      first, you should have changed website language.*

      but even with using your native language it's possible to misunderstand, but you subscribed for a lower monthly subscription cost and accepted the one year commitment.

       

      *

      change adobe.com website language - https://forums.adobe.com/thread/1999693

      J
      Jan22400212c63x作成者
      Participant
      October 3, 2022

      kglad: So it is normal and okay here in Adobe? I see.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 3, 2022

      yes, it's actually pretty clear when you subscribe:

       

      here's more information, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

       

      p.s. you should change adobe.com website language to make it easier to read - https://forums.adobe.com/thread/1999693

       

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