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Billing email

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Hello,

How do you change the billing email address?

P

Creative Cloud

kgladCorrect answer

Community Expert

Oh interesting, I don't seem to remember sharing which question I asked.

Can you please tell me which question I asked?

@Jonathan Soifer

i don't know what you asked. but the answer you received was correct and if that answered the question you asked, you asked the wrong question. otoh, it's possible you asked the right question and adobe support misunderstood and answered a different question.

ie, that answer doesn't address what you (should) ask, for the email address on your invoice to be changed.

D

dominice55469304

Participant

This is insane that this is not an option and those who are pasting links to change Adobe account email addresses and not billing addresses need to learn to read, quite frankly.

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kglad

Community Expert

@dominice55469304

the link to change billing address was provided earlier in this thread. but here it is again for those failing to read it, https://helpx.adobe.com/manage-account/using/update-billing-information.html

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kglad

Community Expert

In the article you've linked, there is no option to update a billing email.

@Jonathan Soifer

you have to contact adobe support to have different account emails and billing email addresses.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, <Removed by Moderator>
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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M

Mikko2765043331yn

Participant

How is this issue still not solved?? We need to be able to provide a billing only email address where we want the invoices to be mailed to. Is it really that difficult to bring about?? Pathetic.

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SissiW

Participant

Same here! Adobe please fix the issue asap! Thanks!

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kglad

Community Expert

@SissiW

these are user-to-user forums.

to change your email address, https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html

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robertr75956583

Participant

there is still no satisfactory answer here - how do you change the email that receives invoices? I don't want to change my email, but wish accounts to receive the invoices so i don't need to forward them on all the time...

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Srishti_Bali

Legend

Hi there,

Here is a help article which might help you: Changing Adobe ID email. Also, I am moving this discussion to Adobe Creative Cloud so that you can get assistance from experts.

Regards,

Srishti

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Canadian Premier

Participant

Hi Srishti,

I do not want to change the Adobe account's email address. I want to change the billing email address that receives the monthly invoices.

I cannot find an option that differentiates these email addresses. Is it possible?

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A

AxelMatt

Community Expert

Please take a look here: https://helpx.adobe.com/sign/using/change-email-address.html

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Bill Silbert

Community Expert

Go to Adobe.com and sign into your Adobe Account. Then click on the blue circle that looks like a pie chart in the upper right corner of your screen and go into your Adobe Account. Then click on "Update Profile". In there you will be able to change your email.

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PickoryAuthor

Legend

Hi Bill,

Thank yo for your reply.

That seems to be the email used for the Adobe ID. I need to change the email that Adobe use to send my monthly statement to.

P.

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Bill Silbert

Community Expert

As far as I can tell the email in your profile is your primary email. If you click on the profile tab on the overview page and then click on password and security you'll see that you can add an alternate email but that would not be the primary. Have you experienced otherwise?

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