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Luis Soares
Participating Frequently
November 18, 2025
質問

Can't renew subscription due to my Card not being acepted

  • November 18, 2025
  • 返信数 1.
  • 229 ビュー

Good afternoon,

 

I'm here asking for help since i cant use any cards to renew my subscription

Recently, I had to delete the card that was paying for the subscription.

Whenever I try to insert the data, none of them work: be it VISA, Mastercard...

Can anyone help me?

Should i make a new account with a different card?

I'll be waiting for a asnwer.

Thank you,

 

Luis

返信数 1

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 18, 2025

you have to fix payment problems before you can cancel, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

 

then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    Luis Soares作成者
    Participating Frequently
    November 19, 2025

    Right.
    The thing is: i had to cancel my credit card and i totoally forgot that i was paying the subscription with said card.
    Now, everytime i try to insert a new one to pay the last fee, it doenst let me. Keeps saying that there's an error and that i cant proceed.

    What can i do to fix this? I have until December 2nd to pay the last month and it wont accept any other card.

    Thank you

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    November 19, 2025

    Hi @ Luis Soares,

    I reviewed your account info and found that there are pending dues on the Adobe account associated with this email address. Perhaps, this is the reason you are not able to proceed.

    You can refer to this article to fix the payment issues: https://adobe.ly/3JTwI6j

    Let us know if you have any questions.

    ^Shivangi

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