Cant access purchased apps

what's your account show, https://account.adobe.com

I dont know what to do at this point. Money was taken out of my account for the purchase of Adobe Substance 3D Texturing and yet I still cant access the apps. I was origionally told to wait 1-2 hours and it will work. I waited 8 hours and it is still locked. I made a purchase and got nothing for it. They wont refund until it "goes through". The purchase it showing on my Adobe account invoices and the money was taken from my bank account. Ive purchased other apps on the adobe suite and I get instant access to them, yet now I cant use them. I need to use them for work and I dont know what next steps to take as the online chat representatives are not helping and continuing to tell me to wait. Any help will be greatly appreciated!