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yuningc38341197
yuningc38341197
Participant
October 21, 2019
質問

Click "change plan" but it keeps showing me "unable to load plans, please try again." Please help me

  • October 21, 2019
  • 返信数 1.
  • 5340 ビュー

Here are what I've tried:

1. Log in again.

2. Refreshing the page.

3. Contact online assistance but no real person is there to help. 

 

Please help me. Thanks!

このトピックへの返信は締め切られました。

返信数 1

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 21, 2019

You must cancel your current plan before you can get another one.  Read your terms of service agreement first.

https://www.adobe.com/legal/subscription-terms.html

 

  1. To contact customer care, log-in with your Adobe ID and password using a good browser like Chrome or firefox that accepts cookies and does not have script blockers.
    https://helpx.adobe.com/contact.html
  2. Click the chat bot icon (lower right).
  3. Type AGENT followed by Enter key.
  4. Wait for a human.  It usually takes no more than 5 minutes.  Failing that, try another browser.

 

Nancy O'Shea— Product User & Community Expert
M
m256
Participant
July 8, 2022

it's been nearly 3 years now since this was poasted and its still an issue.  how about fixing the problem?!  I replace computers for people often and that means having to reinstall their programs on the new computer... I'm seriously tired of running in to this every time one of them has adobe!

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    August 29, 2024

    use a different browser.


    We're sorry for the trouble. Have you tried using a different browser? Are you using macOS?

    Let us know. 

    Thanks,

    Shivangi

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