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Double charge on account

New Here ,
Mar 30, 2021 Mar 30, 2021

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Hello! 

I've been charged twice as much for my payment plan over the last year (maybe more). The Adobe invoice lists one fee. My payment account has tracked TWO fees for one subscription. I want a refund for the months taht you've been over-charging me. I have the Paypal invoices to prove the mistake. How do we solve this issue?

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Account management, Billing

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correct answers 1 Correct answer

Adobe Community Professional , Mar 30, 2021 Mar 30, 2021
This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -make sure that your browser does NOT block ads, scripts, or pop-ups -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact.html?rghtup=autoOpen . Also: beware of answering anyone who sends you a private message -clic...

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Adobe Community Professional ,
Mar 30, 2021 Mar 30, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Mar 30, 2021 Mar 30, 2021

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I didn't notice the popup blocker, oops. Thank you!!

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New Here ,
Apr 20, 2021 Apr 20, 2021

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I recently noticed that I have been charged twice for 1 product for over a year! After contacting the helpdesk I received a message that the same order was running under a different email address (but in my name). Due to privacy regulations, they did not want to tell me under which email address this happened. I find this very strange,  I may pay the bill for more than a year, but there is no clarity about the exact cause. It's also bizarre that the start of the 2nd purchase is exactly the same day as my original purchase. Hope for clarification.

 

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New Here ,
May 11, 2021 May 11, 2021

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HI Nils, 

Have you had any response from Adobe? I have been charged double as well and wondering what the next step is as it doesnt look so easy contacting them.

Thanks

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New Here ,
May 11, 2021 May 11, 2021

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Hi, 

Yes ... after discussing through support chat the problem was solved. I took some time but in the end everything was ok.

 

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New Here ,
May 29, 2021 May 29, 2021

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LATEST

Same issue they been charging different amounts monthly.

 $13.64

And again from changing amounts  ranging from $20.03 -$21.64

 

They claim I have never been charged 

 

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