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J
jonas_2957
Participant
November 23, 2024
質問

Fristgerechte Kündigung bzw. deaktivierung der automatischen Verlängerung

  • November 23, 2024
  • 返信数 4.
  • 463 ビュー

Hallo liebe Community 🙂

 

Leider habe ich den Zeitpunkt der Kündigung des kostenlosen Probeabos verpasst und muss offensichtlich nun 1 ganzes Jahr lang, monatlich eine Genickbrechende Summe zahlen. Wenn ich das Abo nun schon mal fristgerecht kündigen möchte finde ich nur den Punkt der sofortigen / frühzeitigen Kündigung und soll dann eine mich in die Privatinsolvenz führende Summe im dreistelligen Bereich zahlen. SCHÖNE SCHEISSE!

 

Wie kann ich ganz einfach nun schon mal fristgerecht kündigen bzw. eine automatische Verlängerung nach einem Jahr deaktivieren / widersprechen? 

 

Vielen Dank und noch ein schönes Wochenende!

このトピックへの返信は締め切られました。

返信数 4

Hasenpriester
Hasenpriester
Participant
November 26, 2024

Mein Jahresabo hat sich auch verlängert, nur dieses mal nicht für 250 Euro sondern zu 650 Euro - toll.
Witzig finde ich, dass ich mein Abo ganz normal kündigen konnte aber das geht nur bis zum Vertragsende in 1. Jahr und nicht frühzeitig. Andere berichten sie könnten gar nicht vorzeitig kündigen.
Ich musste die Kündigungsmaske auch mehrmals durchlaufen, weil ständig irgendwie wieder was anderes vorgeschlagen wurde oder plötzlich ist man auf einer anderen Seite.
Die Intention ist ja offensichtlich: <expletive deleted - kglad> auf Verbraucherrechte oder Kundenzufriedenheit.

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 26, 2024

you can cancel any time, but there's a penalty for cancelling a one year commitment prior to the receipt of final payment.

 

ie, for those with annual subscriptions paid monthly, cancel after your 12 payment is received.  you usage will be disabled as soon as you cancel, so generally cancelling a few days prior to the end of the one year commitment is a good strategy.

 

to cancel, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

S
sprinklr-integration-user
Inspiring
November 25, 2024

Thanks for reaching out. Since it has been 29 days of your subscription usage, there would be cancellation terms applied here. I would recommend you to contact our support team to see what could be the best possible solution in this case.

You can start a private chat session here: https://adobe.ly/3V8zkj1

Let us know if you have any questions.


^SG

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 25, 2024

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Bani Verma
Bani Verma
Legend
November 25, 2024

Hi there, 

 

I have reviewed your account details and found that you have two Adobe Acrobat individual subscriptions registered on it, one of which is canceled and one is active. I am moving your question to the correct community; experts there will be able to better assist you. 

 

In the meantime, you may review our cancellation terms and conditions here: https://adobe.ly/4fNkjvh, or contact support to cancel your subscription. Click on the chat icon at the bottom right corner of the following page to start a chat with the support team: https://adobe.ly/3Z7NfqC;

 

Hope this helps. 

 

Thanks,

^BS

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