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tonis859026
tonis859026
Participant
March 5, 2015
解決済み

How to remove credit card

  • March 5, 2015
  • 返信数 11.
  • 88200 ビュー

** I DON'T WANT ANY FORUM LINKS **

I want to remove my credit card. I have checked every single forum and howto page and nothing works. I cannot call as I can't call during their hours. I am sick and tired of this damn site taking the crap. The only thing I found is the 'Go to your My Information' and I have no idea where it is. Just tell me if you know. Show me pictures, because it is not anywhere in my Account page. I have contacted the customer support chat almost 11 times now and absolutely no help at all, not even speaking to me. It's disgusting. And I'll repeat this; DO NOT SEND ME ANY FORUM LINKS. THEY ARE USELESS.

    解決に役立った回答 Rajashree Bhattacharya
    1. Adobe has removed all credit card information from its network.  While we continue to retain the last four digits of your credit card which also gets converted to dummy accounts, the complete payment card information has been removed from our databases.
    2. The change happens in our data base where the last four digits of the credit card is stored which gets converted to a dummy account in due course of time.

    Regards

    Rajshree

    返信数 11

    M
    MJ16E5
    Participant
    September 8, 2021

    Clearly - Adobe is manipulating customers and does not allow credit card removal or terminating automatic renewal. I was on the fence about renewing and when I tried switching credit card information from one card to another and removing the old card information, it was not allowed. Adobe made the choice for me - I'm cancelling my subscription now, even with a month remaining. If they are unethical in this way, I don't want to risk this company being unethical with my information in other ways.

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    September 8, 2021

    The way you end automatic renewal is by cancelling your subscription:

     

    https://helpx.adobe.com/manage-account/using/manage-auto-renewal-settings.html

     

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    If you wish, you can also request your Adobe ID account to be deleted, which would of course also remove any payment information:

     

    https://helpx.adobe.com/manage-account/using/delete-adobe-account.html

     

    graphicsprowest
    graphicsprowest
    Participant
    June 1, 2021

    Adobe is full of ****!

    It's June 2021 and I am having the same problem that the original poster had in 2015. If you enter a credit or debit card for creative cloud, there is no discernalble way to delete it from the payment dropdown list later. It was very disrespectful for the adobe employee to mark yer post as the "correct answer" when it did NOT address the actual issue. If "Adobe has removed all credit card information from its network" then why are the cards still in the drop down list and usable for payments???!!!??? Nothing is going to make adobe be a responsive company that respects it's users. The only real choice is to seek alternative creative tools from better companies.

      M
      Mdanay1
      Participant
      March 30, 2020

      Ive had the same issue, money has been taken out of my account for months.Ive tried to remove card which i also payed $50 to get removed and it took money out of my card once again the next month,Id like to CANCEL MY PLAN.

        LinSims
        Community Expert
        LinSimsCommunity Expert
        Community Expert
        March 30, 2020

        This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

        Click the following to contact Adobe customer support staff for help: 

        https://helpx.adobe.com/contact/support.html

        You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

        This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

        Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.


        You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

        Be aware that because of the pandemic, wait times are far longer than usual. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

        kavanw47899648
        kavanw47899648
        Participant
        April 3, 2018

        Adobe has turned into a scam. They use the terms and conditions to lock a customer’s payment method into the system. And don’t even think about canceling your subscription because they will charge you for the full price. If I knew that’s what I was agreeing to I would have never subscribed. Everyone who calls tech support and complains about cancelling their subscription automatically gets a three month free trial. It makes since why adobe had to raise their prices. It’s because so many people are unsubscribing and they have to keep giving out free/temporary subscriptions to keep their customers around a little longer. What a joke. And as soon as those free trials are concluded, they will continue to charge you until your payment term is over. Customers should not have to continue paying for a service they no longer use. As a college student, I have only used Adobe Primere a couple of times, but I won’t be using it ever again.

          R
          Ravenwolf123
          Participant
          March 4, 2017

          Same! My dad wants me to take his credit card off of here, cause it keeps taking money and I got in shit for it! Because, he thought I used his credit card on here.

            marioe54122940
            marioe54122940
            Participant
            December 9, 2016

            What a shitty company Adobe has become. I can asure they have lost the respect for their customers, customer who have been using these products for years. Now they only care, obviously, about the money with this stupid and confusing Adobe Cloud. Now, I hope I can delete my profile, unless that cannot be done either (which wouldn't be surpricing). I just payed 300 USD  for cancelling a subscription I didn't even agreed to. I should of just got Final Cut X and actually own the product for the same $300.

            Im also now looking for new alternatives. This Adobe monster has become way to powerful and careless for me.

            taxchik
            taxchik
            Participant
            March 19, 2016

            ADOBE IS COMMITTING FRAUD!!!!!!!

            THAT IS LIE THAT THEY REMOVE ALL CREDIT CARD DATA FROM THEIR FILES. THEY CREATED AN ACCOUNT ON MY BEHALF WITHOUT MY PERMISSION USING A FAKE E MAIL ADDRESS, THAT THEY SAY WAS A TYPO AND CHARGED MY CREDIT CARD ON THAT ACCOUNT AND I CAN'T EVEN GET ACCESS TO THE ACCOUNT AND THEY WON'T SEND ME A COPY OF THE INVOICE FOR THE CHARGE. I AM REPORTING THEM FOR CREDIT CARD FRAUD

              S
              Sandhoj
              Participant
              November 3, 2015

              Hello again

              Just to inform you that Adobe only seems to have pre produced answers on stock.

              "Hello,
              Thank you for contacting Adobe.
              We apologise for the inconvenience.
              As per              　your concern we would like to inform you that we cannot remove complete credit card from the database. However we save only last 4　digits on the card and complete card number get saved in the form of token. It is encrypted and hence is full y secured.
              We assure you that your data is fully secured and moreover it gets changed into dummy token after sometime              "

              The handling of my issue has ben poor and disrespectful.

              Adobe forces me to use another provider of photos and illustrations.

              Strangely there is no problem about saved creditcardinformation at the other providers.

              In my opinion Adobe should rethink the way of handling their customers issues and critical information as creditcardinfos.

              Yes yes yes They save only the 4 last digits and the rest of the card is saved as a token...

              But Adobe does not seem to get my problem.

              I borrowed a creditcard from a college and he's card info is now saved when I try to purchase another picture. Unfortunately I accidently purchased a picture on his card. and that can not happend again. But Adobe doesn't seem to care.

              WAKE UP!

              Leif

                S
                Sandhoj
                Participant
                October 26, 2015

                Well

                I have the same problem.

                Have now been chatting with Adobe. Total waste of time!

                Then I phoned them for 2 hours being forwarded several times. No one would or could help me.

                They claimed that to remove the creditcard information I should delete my account. In my terms of logic this is nonsense!

                So I was again forwarded. this time to Sahil (Supervisor) who again told me it was impossible to delete the creditcard information.

                Telling my story again again again and made him understand that I WANTED this information to be deleted he then told me that he would

                forward my case to his agent. And he/she then would contact me through my account within 3 working days.

                So now I am looking forward to talk to this agent.

                Damn Adobe! Why is this an issue so hard to solve! Have now been using several hours on this simple problem.

                  Rajashree Bhattacharya
                  Community Manager
                  Rajashree BhattacharyaCommunity Manager
                  Community Manager
                  October 27, 2015

                  Could you please inbox me the case number so that I can get it check & let you know in which way can we help you.

                  Regards

                  Rajashree

                  D
                  davidv63319865
                  Participant
                  March 29, 2016

                  Your company thinks that its customers are stupid and you are above the law in Spain. I will start a campaign against Adobe in the design community because after signing up for a year as a student, you started charging me twice: €30,5 per month without telling me and assuming that I'd stay with your company for another year, "agreeing" to pay 50% of the remaining months if wanting to cancel. I agreed the first year but not the second one at a fee you never negotiated with me, I also paid 4 months without noticing the increase, so I encourage people to call their banks and prevent Adobe from charging you, by blocking the transaction from them. You don't have to use the account ever again, so in 100 years you will propably "owe" Adobe 1 million dollars if they still exist as a company.

                    Pattie-F
                    Pattie-F
                    Legend
                    May 11, 2015

                    Toni,

                    If you used a credit card to purchase a perpetual product via the Adobe Store, you can remove the credit card information from your Adobe account. See Remove credit card information from an Adobe Account.

                    If your credit card information is associated with a subscription, active or expired, contact us - go to the contact us page and then click the "Still need help? Contact us." button.

                    You may be asked to sign in. Sign in with your Adobe ID and password.


                    Pattie

                      P
                      plasticbag01
                      Participant
                      May 20, 2015

                      Patti-F, this still doesn't work.

                      I had a monthly subscription that renewed automatically (against my wishes and without my authorization), when I got billed for the second month I contacted customer service to shut down my service. I log on to my account and see you STILL have all my credit card information. I just tried to have it removed with your online chat service and they don't know how to remove my credit card information, instead I get some SALES PITCH. I don't care if you delete my account, I just don't want you to have my credit card information. Deleting it is something every user should be able to do AT THEIR OWN WILL. Instead I get heavy handed sales pressure to keep my account and people telling me they have to forward my case on to delete credit card information. What kind of crap is this? I've used Adobe products for 20 years now and I think it's coming to a crashing halt because of this creative cloud nonsense. While you have decent products it's obvious you have no respect for your customers, and I'm looking for alternatives. If anyone on this forum is able to figure out how to delete their credit card information from Adobe, PLEASE CONTACT ME or POST THE FORUM!!!!

                        Rajashree Bhattacharya
                        Community Manager
                        Rajashree BhattacharyaCommunity Manager解決！
                        Community Manager
                        May 20, 2015
                        1. Adobe has removed all credit card information from its network.  While we continue to retain the last four digits of your credit card which also gets converted to dummy accounts, the complete payment card information has been removed from our databases.
                        2. The change happens in our data base where the last four digits of the credit card is stored which gets converted to a dummy account in due course of time.

                        Regards

                        Rajshree

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