I NEED HELP... i messed up when i was downloading creative cloud and now i cant access any apps
for context I downloaded adobe creative cloud with a personal email, and then i went in and bought the 37$ student plan that is supposed to let you access apps like photoshop and premier pro. When i go into the creative cloud app, i can see my login but it still asks me to pay more and buy apps that should be free on my plan. when i go to the website and go to plans>invoivces and order then it says that I have an order of 37$. My bank account shows that I was charged 37$ too.
This was all wierd but then I went into the admin consle and apparently im an admin?? and a user? maybe it thought I was the school?? in the admin consle it shows that I have bought the plan but it still dosen't let me download anything, it just tries to get me to pay more.
When I go to products in the admin consle it shows that I have the creative cloud all apps package, but then under quanity it says i have 0 out of 1 lisence.
It shows the name of my uni at the top of the admin consle, so I know it must recognise the student discount or something, but I can't actually download anything.
if anyone could help me that'd be great, I have no idea what to do
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