I was charged for my membership the same day after I canceled and got my refund

[zaid_1900]

Hello,

I forgot to cancel my membership last month and was charged but the chat bot already resolved this for me and got me a refund. But then I was again charged for 63$ the same day. I tried talking to the AI but it doesn't understand my question and won't let me connect to an agent because I don't have an active membership.

I attached a picture of the refunds and charges

 

[kglad]

check your account, https://account.adobe.com

[Jeffrey_A_Wright]

Thanks for posting your question, Zaid. I reviewed the account you used to post to this public discussion forum and can confirm you successfully canceled both of your memberships. However, due to the timing, there will be a fee involved. Please see https://adobe.ly/40PRmZn for complete details.

For future viewers of this discussion, please make sure to cancel your subscription or membership within 14 days to prevent a fee or charge for most plans. You can find the steps needed to complete the self-cancellation process at https://adobe.ly/3CQkYh9. ^JW

[zaid_1900]

I understand but I canceled my membership 2 days after I was charged?

[Jeffrey_A_Wright]

No, I am sorry, Zaid, I am showing the membership was active longer than that.

If you have any additional specific questions then please click on https://adobe.ly/3Qa3JdV to chat with someone directly about your specific transaction and any delays that you encountered while completing the cancellation process. If you are unable to reach anyone then please use a different device to contact us.^JW

[kglad]

...and, if you use chat, type "agent" to bypass the bot.

[zaid_1900]

I just talked to the agent and hes asking me for the fist 6 and last 4 digits of my credit card? is this normal I have never seen this happen?

[kglad]

yes, it's normal.

[Jeffrey_A_Wright]

Zaid, did you click on https://adobe.ly/4gA4SpT to begin the chat session? A variety of methods may be used to verify your identity.

You can use the steps listed in https://adobe.ly/4hrzSJR to review today's and your previous interactions. ^JW