ID de IVA con errores

[Erick Virgilio]

Solo me deja actualizar los datos de mi tarjeta, pero no deja meter mi RFC para el comprobante INVOICE de México, me sale un mensaje de ID de IVA con errores

[John T Smith]

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Erick Virgilio]

No contestan en el telefono, no te atiene una persona siempre es el Chat box, pero si hacen el cargo recurrente en mi tarjeta sin problema

[alex_ojeda]

Yo tengo el mismo problema. ¿Pudiste resolverlo? En su caso me indicas cómo por favor que yo no he podido. Responden siempre lo mismo, que hable a mi banco, y el banco se rie. Cobran el iva pero impiden facturar.

[Andres26273876nhlj]

Tampoco logro cambiar mi RFC ni actualizar mi mètodo de pago, por lo tanto me bloquearon el servicio, me sigue apareciendo Error en escribir el IVA. Uds ya se asomaron a ver su factura? a mi me apareciò las primeras facturas con un RFC que no es el mìo y que nunca puse: 

Número de registro de IVA: REMOVED

THIS IS A PUBLIC FORUM, DO NOT POST PRIVATE INFORMATION

Les sale el mismo a uds?  (lo encuentran en: account.adobe.com/orders/ )

[kglad]

for those of you that still need help, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

[efficient_cosmos5422]

Hola!

Alguien ha podido solucionarlo? Tengo el mismo error y no hay manera!

[kglad]

@efficient_cosmos5422 

use this to see if you can fix the problem, https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html

if that link is no help, contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[efficient_cosmos5422]

Thanks @kglad but:

- The first link doesn't work for me, whenever I try to update my paying method, it doesn't allow me to update the country, it's blocked. 

- I contacted customer care, but they didn't help me. The only "solution" they gave me was to "create  a new account with the new email of the new country", as if you would create a new email account every time you travel...

- the phones doesn't work in Argentina.

- already tried twitter

[kglad]

@efficient_cosmos5422 

did you purchase from adobe or from a reseller?

[efficient_cosmos5422]

from Adobe, I payed a month of Acrobat and the cancelled the suscription

[kglad]

so, you have no current subscription and you're trying to change something in your account?

[efficient_cosmos5422]

yes, bc I would like to make a new suscription

[kglad]

i'm not sure what you want to change, but these are the possibilities and restrictions before you get to your invoice:

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

[efficient_cosmos5422]

thanks @kglad the first link you send is what I need, but when I try to do it, I can't change the country, it's blocked (check the screenshot). That's the problem.

[kglad]

did you select argentina here and tick the box to remember, https://www.adobe.com/international/selector/

then clear your cache (but not cookies) of adobe.com files and go to the subscription page, https://creative.adobe.com/plans

[efficient_cosmos5422]

That was it!!!! Thanks @kglad 😉

[kglad]

oh great to hear that!!!  (i think i'm as happy as you are.)