InDesign won't open but tells me I need to purchase

Forum|Forum|3 years ago
October 1, 2022
返信数 2.
471 ビュー

I had my Mac Mini in the shop for replacement of the I/O wall and the logic board. When I try to open InDesign or Photoshop CreativeCloud and my account are telling me I need to purchase/subscribe. I've already done that and my payments are up to date. What do I need to know or do to fi this issue? This is a business computer so I really can't be without my apps for very long.

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M

Manan Joshi

Community Expert

You won't need to reinstall the application if the problem is of the license not being picked up correctly. Try the following

Are you logged into the Creative Cloud Desktop app? Or is it the correct ID that you are logged into with? Log out and relogin could help
Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

-Manan

Brad @ Roaring Mouse

Community Expert

Agreed. It may be a simple as signing in under the Help Menu/Manage My Account. SInce you don't want to keep an authorization on your "old" logic board, you should be able to deauthorize it from your online Adobe Account if it doesn't give you a warning to do so in the app itself.

Brad @ Roaring Mouse

Community Expert

My guess is, Since the logic board has been replaced, Adobe's check system will see it as a different computer. You may need to reinstall/reauthorize your install on the 'new' board.

S

Sue26387080ifct作成者

Participant

Thanks. Am I going to need to uninstall and reinstall? What is the process
to reauthorize my software?
--
Thanks!

Sue Haley | Office Manager
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