Not eligble for free trial with new account

[Bridgett38313469soh9]

I created a new account for my new account. Created a flyer and tried to download. It said "Upgrade to Download" so I did. I selected "Start my 14-day free trial". It said "Not eligible for free trial". ???

[kglad · Accepted solution]

the free trial is 7 days and can only be used once. ie, if you've used a free trial previously, even with a different email address, you're not eligible.  

[Shivangi_Gupta]

Hi there,

We appreciate you contacting us. Creative Cloud free trial lasts for 7 days. You can opt for the option to download and start free trial using this article. https://adobe.ly/4bHwA1H

Let us know if you have any questions.

Regards,

Shivangi