Pending Refund Request

I am contacting to request a solution regarding a purchase made with my associated email. An invoice was generated on the day of the purchase, but due to the product's cost, I decided to cancel it within the 14-day period, which, according to your policy, should guarantee a full refund.

However, to this day, I have not received the corresponding refund. Additionally, when I reached out to the support chat on your website, I was informed that there is no refund request registered in your system.