Skip to main content
A
Amin368445192q8h
Participating Frequently
April 19, 2024
質問

So Weird, billed yet I do not have any plans or invoices or payments showcased on my account

  • April 19, 2024
  • 返信数 1.
  • 979 ビュー

Team I was charged today.

I chacked my plans and previous invoices and the adobe site states that there are "none".

I checked adobe customer support contact options and none of them worked because the chat is not allowed in my work environment, phone numbers dont show other than "phone", and hense trying my luck with forums. 
I tried to cancel the plan by following the screenshots but the screens that came up do match your instructions. It simply says I do not have any plans. 
(I also ensure to check any and all other emails if there is some other account out there charging, they do not). 
Does Adobe offer personal help with their products so I can spoeak to someone?
    このトピックへの返信は締め切られました。

    返信数 1

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 19, 2024

    use your moble browser to contact support, if necessary.  there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    April 19, 2024

    Amin, I am sorry for any confusion. I am showing an active plan for Lightroom under your account. Please use the account chooser to sign in under your individual account to access your Lightroom plan. You can find more information on this process at https://adobe.ly/4aJv4ME.

     

    If you are blocked from chatting with us on your work computer, you will need to wait until you are home or on a different network to access your plan and services. They may have blocked individual access to Adobe apps and your ability to contact us.

     

    If you want to keep the Lightroom plan, see https://adobe.ly/3UniYmK for information on changing the e-mail address associated with the account.

     

    Please update this public discussion thread if you have any additional questions. ^JW

    A
    Amin368445192q8h作成者
    Participating Frequently
    April 20, 2024

    Hi Jeff, I am so thankfull you responded. 

    Below is a screenshot of my plan. It does not include Lightroom: 

     

    Here is my account: (I am uncomfortable placing my personal info on a forum yet I have no choice). Could I have been charged on a different account?

     

     

     

     

     

    So, at the moment:

    1- My plan does not display lightroom

    2- If I navigate my tools and all options on the toolbar, there is no reference to my plan price, my plan, or anything related to lightroom. 

    3- Since it is a work account, I can't sign in from anycomputer to access Adobe chat (I cant use a seperate computer since it requires work VPN to log in, which will kick in the block to the chat). And since it is a work account, we cant access social media, like X - I intended on creating an account to follow the reach instructions. 

     

    How can I resolve this? I am trying my best to do all options. Thank you again

    契約条件Accessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices