trying to renew annual Photography Plan 20GB

Forum|Forum|11 months ago
April 21, 2025
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2052 ビュー

Im trying to renew my annual photography plan 20GB but the correct amount isnt showing and i'm also not able to make payment. I'm paying with a credit card and there is enough money in that account.

Am i able to create a new adobe account? I use Photoshop for my job i work for myself so i really need to get this fixed.

解決に役立った回答 Katherine36643493jlja

Hi Katherine36643493jlja,

There will be no monthly Photography 20 GB plan as mentioned by Peter Pipkin. For new subscribers the monthly plan has been discontinued. Please refer to this link for more information: https://adobe.ly/4388tXJ;

Thanks
^KS

i contacted customer support as it wasnt allowing me to make payment on my account. They managed to help me fix it and now i'm all paid up.

Shivangi_Gupta

Community Manager

Hi @Katherine36643493jlja,

We'll look into this. What error do you get when you try make the purchase?

^Shivangi

K

Katherine36643493jlja作成者

Inspiring

Hi i have been using the Photography 20GB plan for a year and paid annually upfront. I saw that if you were already using that plan you can continue using it. Eventhough its fallen away for everyone else. I use photoshop and lightroom classic as a retoucher for my job. My renewal date was the 19 April.

Peter Pipkin

Participant

Didnt they get rid of this monthly payment package? I thought the only way you could still use this if you changed to annual payment in January.

I don't think it's gone for current subscribers as long as you switch to annual payment before your renewal date.
At least that's what a recent email from Adobe said for me, which is why I'm trying to switch now 🤞