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Unable to Change Credit Card Payment Details

New Here ,
Aug 09, 2021 Aug 09, 2021

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My Credit card was blocked and got new card. I have been unsucessfull in updating my payment details. Trying to update everytime in doing so I keep getting error message. On 14th Aug 2021 will be my last date to make payment. Please help Capture.JPG

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Community Expert ,
Aug 09, 2021 Aug 09, 2021

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Hi Joseph,

which browser are you using? Have you tried using another as suggested? If this does not work, you can contact Adobe Customer Care.

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New Here ,
Aug 17, 2021 Aug 17, 2021

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Hi contacted customer care regarding this issue. Finally got it resolved problem was with the card

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Community Expert ,
Aug 19, 2021 Aug 19, 2021

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LATEST

Hi Joseph,

we are happy that your problem has been solved.

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Community Expert ,
Aug 09, 2021 Aug 09, 2021

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Moved to Account, Payment, & Plan forum from the Photoshop forum.

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Community Expert ,
Aug 09, 2021 Aug 09, 2021

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With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below & click Manage Plan to change your payment details.
https://account.adobe.com/plans

Or, CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Aug 17, 2021 Aug 17, 2021

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We're glad your issue was resolved. 

 

Feel free to update the thread for any other queries. 

 

 

 

Thanks 

Kanika 

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New Here ,
Aug 17, 2021 Aug 17, 2021

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Sure thnx

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