How to update my Date of Birth; the Generative AI features are disabled
Generative AI features are currently available in a selection of our (beta) apps and experiences for people 18 years or older. The ability to use Generative AI continues to develop. It will continue to be made available in beta and release features for Adobe applications and services in the future.
Why can't I access the Generative AI feature in my app or services if I'm over 18?
If you are over 18 and the Generative Features are disabled, then the Date of Birth assigned to the account may be incorrect. To update the Date of Birth, you can do the following:
Sign out and sign back into both the Creative Cloud Desktop app and the Photoshop (beta) app
Log into Behance with your Adobe ID and enter your Date of Birth.
If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.
Once the account is updated, relaunch the Adobe application or services to enable any Generative
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